Customer Ratings & Reviews

The amount of energy and effort, even when we switched the door from left to right, it has been a champ and has helped us tackle dozens of loads of laundry. Would recommend for anyone that has a family.

If you enjoy faulty pipes, water damage, sounds of airplanes during spin cycles, sitting on hold with GE for hours to be told they have to transfer you for the 5th time, and visits from repair men, this is the machine for you! I bought this December 2024, the delivery guys left my doors off the hinges and left my floor coated with windex they used to help side the machines. I quickly discovered they did not level this at all. Its super loud, even after I attempted to level it myself (even after paying for install). Then come April 2025 (I've had it for under 4 months). Water starts pouring our of the bottom of the machine, floods my laundry room, we now have water damage that goes into my crawl space. It takes several days to get a tech out. He sees a busted pipe under the machine, says something must have punctured it from our pockets. But hey, business must be pretty good, as he showed up in Range Rover. It then takes a week for GE to get us a part. We get it repaired after 3 weeks of laundry mountains. It now keeps cancelling its own cycle mid way through now and is even more unlevel than before. We had also bought the pedestals, the tech said we should probably put weights in them instead of our laundry soap because the pedestals cause it to be even more off balance and are a waste of money.... so yea 10 out of 10 DO NOT recommend.

My clothes haven’t cone out this clean in year! It’s worth it.

This has been a great washer been using it for a couple months, saves water and detergent, and withe the dryer it communicates together saves time and money, they also look good too.

Love this machine. So far I rate my experience 10/10. I would recommend this machine to anyone who like clean & fresh cloth while saving electricity and water.

Great washer! Amazing space capacity. A bit confused about the smart dispense. Maybe great. But wish it was more informative to the dispensing.

wow we had different company washer and after wash we don't feel like it was clean thank you we choose this ge and Best Buy washer it works perfect no smell after wash and highly recommended thank you Best Buy and ge .....

Great products. Love how it matches everything within my home

Another repeat value product... but the earlier one had circuit board problem... so had to replace with this one..

I don't even know where to start. We purchased our GE Profile Washer and Dryer in the end of July 2025, somehow there was some confusion and a stacking kit was not included even though we clearly stated that we needed one so we needed to order a stacking kit and have them come back out and stack our appliances. We were on vacation at the time so our son signed for the men to come in and stack them and I cannot even describe the damage that was caused to our appliances. They are no longer in working condition and here we are almost mid-Sept and we are still waiting to have the damages assessed by the company that was not only done to our home but the non-working washer and dryer that I just got a bill for!!! We have been given the complete runaround by everyone and can't get the right people to call us back and all anyone ever says is once you new appliances are delivered we will give you a gift card. Are you kidding me??? I absolutely will never ever buy from Best Buy ever again . This has been a complete nightmare.

It is good to use as using it as new product set up was wasy. Delivery service of best buy was really good and even sales rep who I dealt with was really nice and was knowledgeable

To be clear, the features are new to me! Really love the venting system. I turn it on and it dries out the inside of the washer. With my previous washer, I had to leave the door open to air it out.

Ok good condition guaranteed thanks for your help !!!!!!!!!!!!!!

Great washer, extra water option is fantastic for large loads.

Love this washer! The smart dispense feature is great!

I was excited for this washer after reading reviews but I must have gotten a dud that GE won’t do anything to fix. When the unit fills with water it sounds like a gun shot in the house when the valve snaps shut with such a loud banging noise. It’s so aggressive that the hosing snaps back against the wall and causes scratches on the wall paint. The tech said that’s just the design of the washer (which makes no sense). I had plumbers come out, cut into my dry wall, and replace hammer arrestors just in hopes of adding any support, and it did nothing. This washer is a nightmare of a nuisance. I’ve been begging every tech/contact that I connect with to replace or repair this with no luck so far. Side note - I got Best Buy extended care warranty through geek and they would not work on it without GE’s approval, so I wasted even more money on the “peace of mind” purchase through Best Buy which was recommended by them in the store. It’s unfortunate, because the dryer is a dream.

I had high hopes for this washer since my LG only lasted 3 years but everything about this washer sucks!!! The only good thing about it is that I paid $899 for it. It shakes, moves and is super loud. I had only 14 days to complain and now I’m stuck with it and very nervous something is going to happen either a total breakdown or it starts to leak badly. I wish I had known not to purchase the matching pedestal because I feel that might be the root of the problem and possibly the washer too. The installation also sucked and I feel like an idiot having gotten rid of the first washer and now the replacement is just as bad. The second installers suggested that it could be from the pedestal but by the time I complained to Best Buy, the 14 day warranty expired even though I did buy a warranty, Best Buy will not have another repair service to come and get rid of the pedestal to see if that genuinely is the problem. I will not purchase any appliances at Best Buy again!! I will only buy appliances at Home Depot instead.

This is a great product. I love that with the app, I don’t have to keep checking to see if the clothes are finished. The different cycles of this washing machine is AWESOME. You need steam? Poof, it’s there.

Installed on June 5, 2025. It's December 16 and the washer has, for the past week, been shaking violently during the rinse cycles. We have a 2 year service plan from Best Buy but we were told we had to go through GE since it's under a year. Lots of features, but the washer broke in 6 months.

This GE washer has been a complete disappointment. Despite following all recommended cleaning and maintenance procedures, mold continues to grow inside the machine and causes a strong, persistent odor. That odor transfers directly to clothing. We have had multiple pieces of expensive clothing ruined because of mold and mildew buildup inside the washer. This is not a minor inconvenience—it’s a serious design flaw. We are currently going through the warranty replacement process with Best Buy due to how bad the issue has become. A washing machine should clean clothes, not damage them. I do not recommend this product to anyone. If you care about your clothing or expect a washer to function properly long-term, look elsewhere.