Customer Ratings & Reviews

Ok good condition guaranteed thanks for your help !!!!!!!!!!!!!!

I would like to express my dissatisfaction with my recent experience regarding a dryer purchase I made on February 22. Unfortunately, I have not had the opportunity to use the appliance. I scheduled a delivery for the first week of March, and after making arrangements with my employer to be home, I was informed just two days prior to the delivery that the dryer is on back order, with the next available delivery date being April 19. I find this situation quite frustrating, especially since I have not received any compensation for the inconvenience caused. I confirmed that someone would be home to accept the delivery, yet there was an attempt to reschedule because I could not answer the phone while the driver was outside. Additionally, while I am currently on vacation in Scotland, I learned that the installation did not occur because the installer claimed that the spring valve was out of code. However, he was unable to provide any documentation and did not seem to communicate effectively in English. I am seeking clarification on these issues, as this experience has left me very unhappy, and I may reconsider my future purchases with Best Buy. Thank you for your attention to this matter.

I love my new washer. Can beleave I waited so long to buy one. Very much worth the price. I think we have washed everything in the house. lol

Great washer, extra water option is fantastic for large loads.

Tom purchasing the product to the delivery and set up, everything went smoothly. The salesperson to the set up people, were very helpful, personable and very nice. I will shop with you again.

Love this washer! The smart dispense feature is great!

Overall it washes great, but it is a little loud when it gets to the spin cycle at the end.

This is the second washer in this series that we have purchased. We literally worked the last one until it couldn’t be repaired again. It is very durable and gets the clothes very clean.

The washer and dryer is loud when the drum is rotating. I am assuming it is loud due to it being industrial strength. Love them though.

My wife really enjoys washing with this washer. She loves how it practically dries the clothes prior to placing them in the dryer

It is the best washing machine I’ve ever purchased! It cleans my clothes exceptionally well! I love it!

The machine has been great, no issues and after managing for a year with an old, leaking washer, has been such a welcome change.

Excellent customer service and washer installation! Installers were knowledgeable and provided the very best customer service.

Purchased this washer to replace the one I owned for 15 years. My wife likes the easy to use control panel. The GE Profile is a great product. Would recommend this washer to my friends.

I was excited for this washer after reading reviews but I must have gotten a dud that GE won’t do anything to fix. When the unit fills with water it sounds like a gun shot in the house when the valve snaps shut with such a loud banging noise. It’s so aggressive that the hosing snaps back against the wall and causes scratches on the wall paint. The tech said that’s just the design of the washer (which makes no sense). I had plumbers come out, cut into my dry wall, and replace hammer arrestors just in hopes of adding any support, and it did nothing. This washer is a nightmare of a nuisance. I’ve been begging every tech/contact that I connect with to replace or repair this with no luck so far. Side note - I got Best Buy extended care warranty through geek and they would not work on it without GE’s approval, so I wasted even more money on the “peace of mind” purchase through Best Buy which was recommended by them in the store. It’s unfortunate, because the dryer is a dream.

The Manager who assisted us with our transaction was extremely helpful as was Moheeb was also helped during the process.

and we agreed that I should stay home and wait for this delivery. We had so many issues that we wanted to be done with it. They showed up and made the quick decision they couldn’t install. They took my fridge, washer, and Dryer with them and left. They scheduled another appointment and then canceled. Horrible experience

Installed on June 5, 2025. It's December 16 and the washer has, for the past week, been shaking violently during the rinse cycles. We have a 2 year service plan from Best Buy but we were told we had to go through GE since it's under a year. Lots of features, but the washer broke in 6 months.

Beautiful machine and so many washing options. I am so happy with my purchase

Great customer service and great product would buy again