Customer Ratings & Reviews

We regret to hear your order was lost and do hope this has since been resolved. For the best help on checking your order status you will want to contact bestbuy.com customer service department at 1-888-237-8289, or call your local store.

We can understand your concern when hearing something you aren't familiar with. The washer is designed to move 1/4" to reduce forces transmitted to the floor and you will be able to hear the different cycles. We recommend making sure the pump filter is clean and if you are concerned about the noise level, please make a short video so you can show the technician when they arrive. Bodewell Service can be reached by calling 1-833-426-3393.

Thank you for taking the time to write about your experience. We would like to know more. Whenever you can, reach out via private message on social media. Include this review, your model/serial numbers, email, phone number and a description of the issue.

To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance

We're sorry to hear the noise level of this washer caused you to return the unit. We truly apologize for any inconvenience, and we hope to be given a chance to earn back your trust in our brand in the future.

We are sorry to hear about your unit leaking after just having it for a couple of days. Know this is not what we would normally expect from our appliances. We would suggest taking advantage of your warranty and reaching out to our service team. We are confident they will be able to look at your unit and come up with a resolution. They can be reached at the phone number here-(833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.

We appreciate your purchase but sorry to hear you haven't received it yet. Please reach out to your sales associate or contact Best Buy directly at 1-888-237-8289 for delivery & installation concerns.

With all washers, some shaking or noise is normal. However, it is important to level your washer as it prevents the washer from excessive vibration when in use. When leveling a washer, make sure to level both front to back and side to side by adjusting the four leveling legs. Also note that the more the legs are extended, the shakier the washer will be during operation. If your washer is making abnormal shaking and noise levels, we recommend scheduling service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed.