Customer Ratings & Reviews
- Model:
- PFW870SPVRS
- SKU:
- 6570095
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the large capacity, excellent cleaning performance, and ease of use of this washer. Many also find it quiet and praise the automatic detergent dispenser. While some experienced issues with the spin cycle and long-term reliability, the positive feedback on key features outweighs these concerns.
This summary was generated by AI based on customer reviews.
Best salesman
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer and dryer We had purchased these same appliances at a different store and when they delivered them they refused to install them on our pedestal So we had them returned and we went to Best Buy and purchased them and asked if they would install them on our pedestals and they said no problem Bedt service we had
I would recommend this to a friendGreat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a new washer and works great, I recommend this product
I would recommend this to a friendBought another
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for rental and used Dolly for deliver better experience and have same unit hat my primary residence
I would recommend this to a friendTwo lemons in a row, AVOID!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this washer in Sept 2021, and it lasted about 2 years before it broke. Repair person said the cost to repair so more than cost of the washer, so it would be cheaper to replace. Got a new one thinking it couldn't happen twice but the second one only lasted a little over a year!! What I piece of garbage. GE should be ashamed of themselves!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you bringing this to our attention and regret hearing that you needed repairs on both of your units. We would like to look into this further if you could please PM/DM us on any of our social media pages and please reference this review. Dianna@GE Profile
Horrible washer/dryer Best Buy not fixing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are horrible!! Both the washer and dryer went out and they are just over 2 years old. Best Buy sent a tech out and when he left and I turned on the washer two of my rooms got flooded. Been 3 weeks without a washer and Best Buy is doing nothing to help!! They don’t stand behind the extended warranty they sell either!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for sharing your experience. If you have an extended warranty and your unit is not working properly, we recommend continuing to work with them for a resolution. They will be able to help get an appointment scheduled to have your unit looked at.
- Pros mentioned:Overall performance
Never again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke 5 minutes after the one year warranty expired, almost like they sent a kill command…. Worked pretty nicely for the one year though, I’ll give it that
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know any issue with your washer must be concerning. We always want to provide a great experience, and we’d like to assist. If the washer doesn’t seem to have power at all, resetting it by disconnecting it from power for a couple of minutes before reconnecting may help. Troubleshooting tips are available starting on page 31 of the manual; if you’d like to view that, you can do so on our GE Appliances website when you look up the model number and go to the product’s page. If you’re not able to resolve the issue with troubleshooting and think service may be needed, Bodewell (GE Appliances’ team of appliance care experts) can be reached at 833-426-3393. A technician would be glad to examine the unit. You’re also more than welcome to reach out over our GE Appliances social media (such as Facebook or Instagram) with a copy of this review and your contact information. We’d be glad to look into your situation further. -Sarah@GEAppliances
Very nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and works great- Great delivery and set up- always enjoy working the Best Buy
I would recommend this to a friendToo loud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Far too loud when on mid spin speed - fast speed is better
No, I would not recommend this to a friendBrand response from GE Answers
Posted .There are troubleshooting tips for loud sounds on page 32 of the Use and Care Manual which is linked in the "From the Manufacturer" section of this product page. If these tips don't resolve the loud sound, please reach out to our Bodewell service team to schedule a service appointment. You can call to schedule at 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET).
Shakes the house
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer looks nice, features and auto dispense are great, but it shakes far too much. Maybe if you had it on concrete it would be tolerable but for a 2nd story laundry room it’s awful. I’ve put a single pair of jeans in it and as soon as the spin cycle gets going it’s intolerable, to the point I think it’s going to break something. I wish there was a way to slow down the spin cycle. I’m very disappointed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you reaching out and being a valued GE Appliance customer. We would like to provide some guidance to help with the shaking of your unit. Keep in mind this washer is designed to move 1/4” to reduce forces transmitted to the floor. This movement is normal. One thing to check is that all rubber leveling legs are firmly touching the floor. Push and pull on the back right and then back left of your washer to check if it is level. If the washer is uneven, adjust the rubber leveling legs so they are all firmly touching the floor and locked in place. Another thing to make sure is that the load in the unit is balanced. If the unit becomes unbalanced, you’ll want to pause the unit, open the door and manually redistribute load. To check the machine, run the rinse and spin with no load. If normal, unbalance was caused by load. This and more troubleshooting can be found on the website in your use and care guide (page 28).
Washer with A lot of great features
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service team that installed our new washer was very professional. We have only had the washer a week. This morning the door won’t open after running a load. The help guide says there might be a clog. Fingers crossed that it is an easy fix.
I would recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that you washer door won't open. We understand the concern that's being caused by this issue. We recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.
Buy a basic washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this washer for less than a year and it is no longer working…it will not complete a cycle or drain. I have reached out to GE to have it repaired, as it is under warranty but that process is not going smoothly. I am being told the earliest it can be serviced is a month from now. Once they do look at it who knows how long it will take from then, if a part needs to be ordered. So, I have a washer that I paid $1300 for ten months ago and I’m going to the laundry mat for the next month and have been for the past week. Ridiculous. No I worked not recommended this washer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If you have not already done so, we recommend you disconnect power to your washer for 2-3 minutes to reset the electronics. Also, clean your pump filter as described on Page 21 of the Owner's Manual. If the washer is unable to drain the water from the wash basket, this can prevent it from spinning and/or completing the cycle. If needed, the Owner's Manual is available for you to view, download or print. Click on the Features tab and scroll all the way down till you see the Owner's Manual link. If your issues continue, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, service information, and a copy of your review so we can research your situation. -Vikki@GEAppliances
- Pros mentioned:Capacity
DO NOT BUY this GE model - Awful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have now been through 3 of these washers and 2 of the matching dryer. Every one I get squeaks rattles and sounds like its going to destroy itself when you use it. I would never buy these again. Only good thing about it is that you can put a king comforter in it. Otherwise BUYER BEWARE!!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear about your owner experience. If you are continuing to have difficulty we encourage you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
GE Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my GE set but do anyone have issues with vibration when it’s in the spinning mode?
I would recommend this to a friendBrand response from GE Answers
Posted .We're happy to hear that you love your new GE Profile washer! To reduce vibration, ensure that all four rubber leveling legs are firmly touching the floor. Push and pull on the back right and then back left of your washer. If this doesn't prove helpful, we recommend you review the "Loud or unusual
noise; vibration or shaking" section on pg. 32 of the Owner's Manual. Thanks for taking the time to share your feedback.
Enjoy while you can, it wont last long!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great til 3 yr mark then computer bd, bearings, suspension and motor went out. I was very particilar eith load size, but didnt matter.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
It's a gas leaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered yesterday and installed by BB. Leaks gas when turned on. Unusable--never been used. BB won't replace it immediately and given our schedule it will be a month without laundry. Seems they should put a priority on replacing it, but they will not.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Your feedback is important and we do appreciate you taking the time to share it with us. We encourage you to reach out to Best Buy directly at 1-800-433-5887 regarding your situation. - Vikki@GEAppliances
Ask about any Warnings Prior to Buying
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I had known that there was a cancer and reproductive harm warning on the product prior to it being delivered I wouldn't have purchased it. However, I will say the features on the washer are great!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .California Proposition 65 which was enacted in 1986 requires companies to provide a warning for thousands of consumer products, foods, prescription drugs, alcoholic beverages, enclosed parking facilities, amusement parks, furniture, and other everyday items. We provide the warning to comply with California law and because a Prop 65 chemical may be present. Exposure limits do not exist for all 900+ chemicals. Even inaccessible parts can create a requirement to include the warning. We do understand your concern and want to clarify, the presence of a Prop 65 warning does not necessarily mean the product is unsafe or poses a health risk.
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk had for three years repaired twice now motherboard is out and 600 to fix don’t buy GE if I could give a zero I would limited ten year warranty a joke stay away from waiting your money now have to buy a new one after buying a matching set disgusted!!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for leaving an review. We would like to know more. Whenever possible, please send us a private message about this on Facebook, Instagram or X. When doing so, provide your model/serial number, a copy of this review, email and phone number. -Arnesha@GEAppliances
its a large trash can
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had the set for 1.5 years now trash,main board burnt out cost 500 to repair,then interface board burnt out will cost 500 plus more,beware pure trash dont buy ,save your money
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear you’ve had multiple issues with your washer – that isn’t what we would expect, and we want to help in any way we can. If you’re able to, please send us a private message over our GE Appliances social media (such as Instagram or Facebook) with a copy of your review and your contact information. With that information, we can certainly review your situation further.
They don't honor warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad date, no one came! Control panel without pump. Installed pump, says right down the street, be here when part is. It another month! We hired out. GE owes us over $300.00
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate.