Customer Ratings & Reviews

Great washing machine. Easy to use. Clothes come out almost dry.

Love this washing machine. User friendly. Reasonable price

Very easy to use and makes laundry less of a chore.

It seems that my review on the official GE website won't post, so I'll do it here. It's clear that quality and attention to detail is not a priority for GE. The washer continues to leak and hold water with continuous drain issues. Within the past month, I've had to do multiple phones calls with GE to get this washer repaired. Technicians can take days to arrive just for a diagnosis. It can take a week plus just for the part and then another few days for them to come out again to repair! It's been 3 weeks and the issue still hasn't been resolved! At this point the honorable thing to do would be to replace the entire washer, but they refuse unless a technician claims it unrepairable. At least that's what I was told by service. Then the technician tells me that this is a lie. Then later, the service tells me the technician needs to go on a call with the engineer and have the engineer mark it. Which one is it??? Why wasn't it done in the first place? Absolutely pathetic! Of course if all that wasn't enough, they clearly don't keep records correctly. They had my purchase date for the product incorrectly and I had to correct them multiple times otherwise I'd be "out of warranty". I highly recommend you also keep your receipt and all records of communication if you've mistakenly purchase this product. If I could, I would return this product and get a completely different brand. I'll never purchase a GE profile washer/dryer again!

I purchased this washer and the matching dryer a year and two months ago and the washer came with a one year warranty two months after the warranty expired. The washer stopped. I paid close to $1000 for just the washer. It was an oh well sorry about your luck from Best Buy, but I was stuck because now I have the dryer and I really wanted it the washer to continue matching it so I purchased another one this time with additional Best Buy coverage which I feel I should not need nor anyone should need to do on an item this expensive they did give me a discount, but I’m still having to pay $900 which is ridiculous. One year later I purchased this because the prior reviews indicated it was a great washer, a lot of digital technology that’s where this goes wrong. The best advice I will give you is don’t purchase anything with digital on it. It causes too many issues by a regular washer and dryer with the turn the knob like I used to Have years ago. I feel GE has good appliances. I should say they did years ago, but there’s no rhyme or reason why I should purchase an additional warranty on a item that was $1000 and a year later it stopped working to get it fixed was gonna cost me $700 unfortunately if I didn’t have that dryer I definitely would have avoided buying another one but I can tell everyone do not absolutely do not buy this OPS the 10 year limited warranty, which there’s a sticker on it is crap. I found out it only covers the motor and the drum which the service tech said very rare I feel Best Buy should’ve just given me another one free of charge for that amount that I spent

So far very good I had it for a week. it’s working very well

Easy to use the app is great and the clothes come out super clean

Great washer and dryer We had purchased these same appliances at a different store and when they delivered them they refused to install them on our pedestal So we had them returned and we went to Best Buy and purchased them and asked if they would install them on our pedestals and they said no problem Bedt service we had

We bought a new washer and works great, I recommend this product

Bought for rental and used Dolly for deliver better experience and have same unit hat my primary residence

Purchased this washer in Sept 2021, and it lasted about 2 years before it broke. Repair person said the cost to repair so more than cost of the washer, so it would be cheaper to replace. Got a new one thinking it couldn't happen twice but the second one only lasted a little over a year!! What I piece of garbage. GE should be ashamed of themselves!

These are horrible!! Both the washer and dryer went out and they are just over 2 years old. Best Buy sent a tech out and when he left and I turned on the washer two of my rooms got flooded. Been 3 weeks without a washer and Best Buy is doing nothing to help!! They don’t stand behind the extended warranty they sell either!!

Broke 5 minutes after the one year warranty expired, almost like they sent a kill command…. Worked pretty nicely for the one year though, I’ll give it that

Looks and works great- Great delivery and set up- always enjoy working the Best Buy

One of the worst purchases and experience I could have ever imagined. From the sales associate to the product itself. Absolutely ridiculous. One start is being generous.

The washer looks nice, features and auto dispense are great, but it shakes far too much. Maybe if you had it on concrete it would be tolerable but for a 2nd story laundry room it’s awful. I’ve put a single pair of jeans in it and as soon as the spin cycle gets going it’s intolerable, to the point I think it’s going to break something. I wish there was a way to slow down the spin cycle. I’m very disappointed.

The service team that installed our new washer was very professional. We have only had the washer a week. This morning the door won’t open after running a load. The help guide says there might be a clog. Fingers crossed that it is an easy fix.

I have now been through 3 of these washers and 2 of the matching dryer. Every one I get squeaks rattles and sounds like its going to destroy itself when you use it. I would never buy these again. Only good thing about it is that you can put a king comforter in it. Otherwise BUYER BEWARE!!!!

Far too loud when on mid spin speed - fast speed is better

I have had this washer for less than a year and it is no longer working…it will not complete a cycle or drain. I have reached out to GE to have it repaired, as it is under warranty but that process is not going smoothly. I am being told the earliest it can be serviced is a month from now. Once they do look at it who knows how long it will take from then, if a part needs to be ordered. So, I have a washer that I paid $1300 for ten months ago and I’m going to the laundry mat for the next month and have been for the past week. Ridiculous. No I worked not recommended this washer.