Customer Ratings & Reviews

So, I have to say that this unit was a replacement for a model that I purchased two years ago. Due to the constant power surges in my neighborhood, unfortunately, the unit was fried. What a great opportunity for me to repurchase the near-exact model I had and color-match it with my dryer. This unit is amazing. Supper efficient. Cleans well. My water usage and electricity bill have both decreased with this unit. The smart features are great. I highly recommend this unit.

This washer is large and quite noisy. We were so spoiled as we previously had LG's and they are sooo quiet. It washes up clothing, though quite well. Our experience with the installation was not great.

We love this washer, I have recommended to multiple friends. The design and ease of use is great. Cleans better than any washer I have had and I love the link to the matching dryer. Notification in the app is a bonus.

After a month, our 4 person family has had a major upgrade in both cleaning quality and larger loads getting cleaned. Under garments are clean, cottons are fluffy, and the preloaded detergent is a huge bonus. This also has an app that tells you when the detergent is getting low, but also when you're cycle is finishing or left behind. You can even connect from anywhere to start, stop, or refresh with another rinse!

When i first got this machine I was using all the smart features, after a few weeks it wouldn't run, i would pick a cycle and nothing would ever happen. I called warranty, tech came out. Tech said there were no cycles stored on the motherboard/HD or whatever, like all the cycles got wiped out from the programming.... he had to order the part, after about a week the part arrived, tech came back and installed the part, no issues since, its been over a year now.... though, I have never updated it or used the SMART feature again.

Very good washer. It’s very silent, easy to use. All the controls are very good. I really like the ultra vent system. I m very happy with this product.

This washer has been a game changer for my laundry routine. It offers powerful cleaning performance while being surprisingly quiet, even during the spin cycle. The variety of wash settings makes it easy to care for all types of fabrics, from delicate to heavy-duty. The drum is spacious and handles large loads with no problem. It’s also energy and water efficient, which helps reduce utility bills. The controls are user-friendly, and the design looks sleek and modern. Clothes come out fresh, clean, and almost dry. I’m extremely satisfied and highly recommend this washer to anyone!

Machine is pretty much just what all the reviews said about it. It’s also very heavy and the rounded shape of the front makes it very difficult to get a two wheeler dolly to lift from the front making final positioning difficult. Recommend getting the white, the dark mat-blue looks dingy and cheap paint.

So far so good. I’ve owned it for a month and with a new puppy have used it quite a bit. It’s not the most quiet one but it does a great job with the laundry and I like the features. One drawback is there isn’t a spin only cycle. I love that the pedestal is taller and makes clothes in and out of the washer very easy. I would strongly suggest getting that too if you have back problems. I’ve had 2 Samsungs that did not last and were junk, hoping this one can put live them.

I love the available cleaning options; they're very efficient. Also, the Wi-Fi connection to the dryer and my app is a tremendous time saver. And I love the dark blue with chrome, it's very stunning - especially paired with the matching dryer

So far, so good. Time will tell if a refurbished appliance will work out. Although it won't have to last long to perform as well as the new disposable appliances were being subjected to. First 30 years of adult life = 1 refrigerator, 2 washing machines, 2 dryers. 15 years since = 4 refrigerators, 4 washing machines, 3 dryers.

Very good wash machine would recommend it to anybody.It does a very good job at cleaning the clothes , very quiet and energy efficient

We purchased a GE front-load washer (model GFW850SPNRS) from Best Buy in January 2024 and had it installed a few days later. What we thought would be a simple appliance upgrade has turned into one of the most frustrating and emotionally exhausting experiences I’ve ever had with a retailer. Within just two months, I noticed the washer was making extremely loud noises during the spin cycle—something clearly wasn’t right. I contacted Geek Squad, and over the course of the next several months, they replaced several major components: first the inverter, then the main board. Despite all these repairs, the washer completely failed after about 13 months. Because the original model was discontinued, I was given a replacement unit: model PFW870SPVORS. I had to pay the price difference and purchase a brand new Geek Squad protection plan—on top of the original one I had already invested in. They also required me to purchase a new set of water hoses for installation, even though I was told I could return them if unused (which I did). The entire process was filled with unexpected costs and confusion. To make things worse, the replacement model doesn’t include the 1 Step Wash + Dry feature that the original machine had. Losing that feature, after everything I’ve gone through, just feels like one more disappointment. I don’t feel like I was given a true replacement for what I paid for originally. When the new washer was installed on April 4, 2025, I followed all instructions, ran an empty cycle as recommended, and then did my first actual load. The washer immediately began banging during the final spin cycle—it turns out the installer didn’t even level the legs properly. After everything I’ve already been through, this was incredibly disheartening. I’ve spent countless hours on the phone, waiting for service techs, explaining the same problems over and over. I feel completely helpless. No one takes ownership. It feels like I’m stuck in a cycle of poor installation, failed repairs, and bad communication. I’ve invested a lot—money, time, energy—and I’m still left with an appliance that doesn’t work as expected, and no resolution in sight. I’m sad, disappointed, and completely unsatisfied. I trusted Best Buy and Geek Squad to deliver quality products and reliable service, and I’ve been let down at every turn. I truly hope no one else has to go through what I have.

We got this washing machine as a replacement for another unit that had to be replaced under warranty. The tub is very large and it has some great settings. My wife loves the feature that you close the door after the wash is unloaded and there is a cycle to dry the drum. This helps not to have the mildew and stinky washer smell without needing to leave the door open all the time.

This is a great dryer. It’s very easy to use, which is great with kids. My kids use it often so it helps take some of the laundry duties off my plate. My only complaint is that the filter is a little difficult to clean. I’d buy it again for sure!

I was hesitant to buy a front-load washer, but after using it for about a month now, we are pleased so far. Clothes are clean, and the machine operates efficiently. I would recommend this product.

It is a very nice and reliable washer, easy to work with. The only bad thing personally is , it isn’t complete odor free. The blue outer thing still I think collects some odor.

GE once again does not disappoint. Washer is easy to use and AI does a great job at detecting different levels of dirt and adapting!

Very happy with my purchase, no issues, it good up to my phone and tesla me someone forgot cloths in the washer or dryer. I love that feature

I couldn't be happier with the GE Profile 5.3 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer! This machine is everything I expected and more, especially for the price I paid. The UltraFresh Vent System+ with OdorBlock is a game-changer—no more worrying about musty odors. It keeps the washer fresh and clean between uses, which I love. The steam feature is another fantastic addition, leaving clothes spotless and feeling fresh every time. The large 5.3 Cu. Ft. capacity handles my family's laundry with ease, cutting down the number of loads I need to do. Plus, the smart features make it convenient to control and monitor from my phone, which adds so much flexibility to my routine. The sapphire blue finish is stunning and adds a touch of elegance to my laundry room. Overall, this washer combines functionality, style, and performance beautifully. I highly recommend it to anyone looking for a reliable and efficient washer!