Customer Ratings & Reviews

So far so good. I’ve owned it for a month and with a new puppy have used it quite a bit. It’s not the most quiet one but it does a great job with the laundry and I like the features. One drawback is there isn’t a spin only cycle. I love that the pedestal is taller and makes clothes in and out of the washer very easy. I would strongly suggest getting that too if you have back problems. I’ve had 2 Samsungs that did not last and were junk, hoping this one can put live them.

Washer is easy to use and large capacity. If you order thru Best Buy go to store to order or do not Order. Customer service is very limited. There is no means to talk to anyone that can correct issues created by Best Buy online . My order got canceled after 2 weeks for no reason. I spent hours on phone with limited response. Best Buy does not allow there stores to have phone service to customers. My reorder was overbilled and they left off my 5 year warranty and installation and haul away. Very disappointed customer who have use Best Buy alot..

I love the available cleaning options; they're very efficient. Also, the Wi-Fi connection to the dryer and my app is a tremendous time saver. And I love the dark blue with chrome, it's very stunning - especially paired with the matching dryer

We purchased a GE front-load washer (model GFW850SPNRS) from Best Buy in January 2024 and had it installed a few days later. What we thought would be a simple appliance upgrade has turned into one of the most frustrating and emotionally exhausting experiences I’ve ever had with a retailer. Within just two months, I noticed the washer was making extremely loud noises during the spin cycle—something clearly wasn’t right. I contacted Geek Squad, and over the course of the next several months, they replaced several major components: first the inverter, then the main board. Despite all these repairs, the washer completely failed after about 13 months. Because the original model was discontinued, I was given a replacement unit: model PFW870SPVORS. I had to pay the price difference and purchase a brand new Geek Squad protection plan—on top of the original one I had already invested in. They also required me to purchase a new set of water hoses for installation, even though I was told I could return them if unused (which I did). The entire process was filled with unexpected costs and confusion. To make things worse, the replacement model doesn’t include the 1 Step Wash + Dry feature that the original machine had. Losing that feature, after everything I’ve gone through, just feels like one more disappointment. I don’t feel like I was given a true replacement for what I paid for originally. When the new washer was installed on April 4, 2025, I followed all instructions, ran an empty cycle as recommended, and then did my first actual load. The washer immediately began banging during the final spin cycle—it turns out the installer didn’t even level the legs properly. After everything I’ve already been through, this was incredibly disheartening. I’ve spent countless hours on the phone, waiting for service techs, explaining the same problems over and over. I feel completely helpless. No one takes ownership. It feels like I’m stuck in a cycle of poor installation, failed repairs, and bad communication. I’ve invested a lot—money, time, energy—and I’m still left with an appliance that doesn’t work as expected, and no resolution in sight. I’m sad, disappointed, and completely unsatisfied. I trusted Best Buy and Geek Squad to deliver quality products and reliable service, and I’ve been let down at every turn. I truly hope no one else has to go through what I have.

So far, so good. Time will tell if a refurbished appliance will work out. Although it won't have to last long to perform as well as the new disposable appliances were being subjected to. First 30 years of adult life = 1 refrigerator, 2 washing machines, 2 dryers. 15 years since = 4 refrigerators, 4 washing machines, 3 dryers.

I was hesitant to buy a front-load washer, but after using it for about a month now, we are pleased so far. Clothes are clean, and the machine operates efficiently. I would recommend this product.

Clothes come out brighter and fresher! Washer is very efficient and precise with all items to be washed. (Comforters, blankets, etc.) Very spacious!

This is a great dryer. It’s very easy to use, which is great with kids. My kids use it often so it helps take some of the laundry duties off my plate. My only complaint is that the filter is a little difficult to clean. I’d buy it again for sure!

This machine has amazingly changed my washing experience . My clothes are better washed and I actually enjoy washing.

Easy to use. Very efficient and large to accommodate big loads of laundry. I really like the sanitize feature it automatically dose after unloading and closing the door.

I couldn't be happier with the GE Profile 5.3 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer! This machine is everything I expected and more, especially for the price I paid. The UltraFresh Vent System+ with OdorBlock is a game-changer—no more worrying about musty odors. It keeps the washer fresh and clean between uses, which I love. The steam feature is another fantastic addition, leaving clothes spotless and feeling fresh every time. The large 5.3 Cu. Ft. capacity handles my family's laundry with ease, cutting down the number of loads I need to do. Plus, the smart features make it convenient to control and monitor from my phone, which adds so much flexibility to my routine. The sapphire blue finish is stunning and adds a touch of elegance to my laundry room. Overall, this washer combines functionality, style, and performance beautifully. I highly recommend it to anyone looking for a reliable and efficient washer!

Love this washer. It does everything we needed. Nice and quite.

I love my new washer and dryer. I have huge blankets to wash and it is nice to have these.

Great delivery service crew gets things done quickly very friendly, courteous punctual on time very informative on arrival time in & out smooth transaction. As fro my new washer couldn’t be happier great machine now all I need is the dryer to match

Love it!! The smart dispense function saves you from excess use of detergent. The seemed ventilating keeps both your washer and clothes fresh.

Worth buying! Washed my clothes really well and had no troubles using it. Great product !

This is my first time owning a front loader and so far its great. Very quiet and efficient. I love the App, which does keep me informed as to what cycle I selected and time remaining. It also prompts me when the cycle is completed. Overall, I am very happy with this product, clean and fresh-smelling clothes. The capacity is very large, no issues with items getting twisted or bunching up during the wash cycles. There are LOTS of options for wash cycles and water temperatures. So far, I am very happy with this machine.

Very good washing machine Model Serial: PFW87OSPVORS GE APPLIANCES with a lot of features, quieter than most washers and clean. I recommend this GE washing machine. I also bought a GE dryer and is also very good.

I love this washer! The clothes come out barely damp so they dry quicker. The ultra fresh vent system is amazing as well, and I love the convenience of the auto detergent.

Easy to use and clean. No smelly odor from leaving door shut. Gets clothes so dry they can easly be hung up to dry. Would recommend