Customer Ratings & Reviews

Excellent product. Would recommend this washer and dryer

Great washer dryer set. Huge capacity and love the detergent dispenser. Switched from pods.

Great machine, easy to use, spins clothes dry - like the auto detergent feature

Love this machine is easy to use and the fact that it’s stackable. I appreciate the different moves. It has as well.

We purchased a GE front-load washer (model GFW850SPNRS) from Best Buy in January 2024 and had it installed a few days later. What we thought would be a simple appliance upgrade has turned into one of the most frustrating and emotionally exhausting experiences I’ve ever had with a retailer. Within just two months, I noticed the washer was making extremely loud noises during the spin cycle—something clearly wasn’t right. I contacted Geek Squad, and over the course of the next several months, they replaced several major components: first the inverter, then the main board. Despite all these repairs, the washer completely failed after about 13 months. Because the original model was discontinued, I was given a replacement unit: model PFW870SPVORS. I had to pay the price difference and purchase a brand new Geek Squad protection plan—on top of the original one I had already invested in. They also required me to purchase a new set of water hoses for installation, even though I was told I could return them if unused (which I did). The entire process was filled with unexpected costs and confusion. To make things worse, the replacement model doesn’t include the 1 Step Wash + Dry feature that the original machine had. Losing that feature, after everything I’ve gone through, just feels like one more disappointment. I don’t feel like I was given a true replacement for what I paid for originally. When the new washer was installed on April 4, 2025, I followed all instructions, ran an empty cycle as recommended, and then did my first actual load. The washer immediately began banging during the final spin cycle—it turns out the installer didn’t even level the legs properly. After everything I’ve already been through, this was incredibly disheartening. I’ve spent countless hours on the phone, waiting for service techs, explaining the same problems over and over. I feel completely helpless. No one takes ownership. It feels like I’m stuck in a cycle of poor installation, failed repairs, and bad communication. I’ve invested a lot—money, time, energy—and I’m still left with an appliance that doesn’t work as expected, and no resolution in sight. I’m sad, disappointed, and completely unsatisfied. I trusted Best Buy and Geek Squad to deliver quality products and reliable service, and I’ve been let down at every turn. I truly hope no one else has to go through what I have.

Machine is pretty much just what all the reviews said about it. It’s also very heavy and the rounded shape of the front makes it very difficult to get a two wheeler dolly to lift from the front making final positioning difficult. Recommend getting the white, the dark mat-blue looks dingy and cheap paint.

This is an incredible machine that’s very quiet and cleans extremely thoroughly. Very happy with my purchase.

I love my new washer and dryer. I have huge blankets to wash and it is nice to have these.

The washer and dryer work great. Had some issues with scheduling install though.

I like it, it is a big capacity, nice shap and color. reasonable price and easy to use.

This washer has a great capacity and does a good job cleaning our clothes. It can easily hold my king size comforter without requiring a second rinse cycle.

Overall great performance without any issues it’s running great I’m happy with the results

This has been an amazing experience. My clothes have never felt or smelled cleaner. This is super quiet and the auto dispense has been a game changer.

So far, so good. Time will tell if a refurbished appliance will work out. Although it won't have to last long to perform as well as the new disposable appliances were being subjected to. First 30 years of adult life = 1 refrigerator, 2 washing machines, 2 dryers. 15 years since = 4 refrigerators, 4 washing machines, 3 dryers.

Love this washer! It does such a great job of cleaning the clothes. Love the automatic soap dispenser that holds detergent for many loads so you don’t have to put it in every time. Also has a dryer that will run after you finish a load if you are not doing another, so that the front gasket won’t get moldy.

this is the third machine in five years. the second one was replaced under warranty right at the two year mark, then it failed for the same reason as the first two years plus later. I almost felt I had to purchase the same unit or buy a whole new set so they would match.

When i first got this machine I was using all the smart features, after a few weeks it wouldn't run, i would pick a cycle and nothing would ever happen. I called warranty, tech came out. Tech said there were no cycles stored on the motherboard/HD or whatever, like all the cycles got wiped out from the programming.... he had to order the part, after about a week the part arrived, tech came back and installed the part, no issues since, its been over a year now.... though, I have never updated it or used the SMART feature again.

Love this washer so much!!! Easy to use, quiet, & efficient. Love that there’s an app to tell me when my laundry will be done and when it’s complete because let’s be. Honest, we all forgot about it after starting the washer.

Laundry day is now a breeze with the GE Profile 5.3 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer! Its large capacity and smart features make drying clothes effortless. Plus, the sleek Sapphire Blue finish adds a stylish touch to my laundry room. Highly recommend!

Wow! I thought at first I was being ridiculous buying an expensive washer and dryer set, but I was wrong! I absolutely love this set. I am doing three times the laundry in a day that i used to do, and in a home of 5 that is life altering