Customer Ratings & Reviews
- Model:
- PTW700BPTDG
- SKU:
- 6495832
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the 5.4 Cu. Ft. High Efficiency Smart Top Load Washer, especially its wash quality, large capacity, and overall performance. Many appreciate its ease of use and acceptable noise level. However, some customers have reported issues with the washer's balance and spin cycle.
This summary was generated by AI based on customer reviews.
Doesn’t spin
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Half full and won't spin. Not buying a Whirlpool again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to contact us withyour review. We are sorry to hear that you're unhappy with your washer. We hope to help. We found some troubleshooting tips that start on page 22 in the use and care manual here-https://content.syndigo.com/asset/0e2ba3f9-96f6-42c7-a046-156d07c867eb/original.pdf. If you find that the troubleshooting information didnt help and your GEA washer is still giving you trouble, then we suggest calling our GEA service line.We will list the number below.
GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed
Hope this helps. If you need anything else, please let us know. Sincerely- Dianna@GEA
Stupid washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps stopping during spinning DO NOT BUY NOT WROTH THE MONEY
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for reaching out. We understand your concern with your unit stopping while it's spinning, This is normal because many cycles incorporate as series of soaks within the agitation period to get your clothes clean with less wear. If you still feel that there is a problem with your washer, please review page 26 of your owner's manual for more assistance. All the best. -Don@GEA
No communication by Best Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy never delivered and has not told us anything about why or when
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We're awfully sorry to hear that you have not gotten your washer delivered. We certainly understand how disappointing this is and how important it is to get this resolved. We strongly encourage you to contact your local Best Buy store to get a delivery date. They will best be able to assist you in this matter. -Kacie@GEAppliances
- Pros mentioned:Capacity
Loud!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice big washer but its very loud. I had a older version of tge ge profile and it was so quiet. I went with ge because it was a good set for 20 years. I went with ne ge set cause my washer finally died and i kind of regret it. Its loud. Washer and dryer are on top floor i can hear it from basement.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate your purchase and glad to hear your washer is working well. We can understand your concern regarding the sounds that you are hearing. New washers may sound different from your prior washer. You will hear clicks, water flowing, gear sounds followed by pauses, and electric hum sounds are all part of the normal wash cycle. To listen and watch videos of normal washer operation, please review page 24 in your manual to click on a QR code.
- Pros mentioned:Noise level
A New and Exciting Adventure
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is quiet and a gorgeous machine. Still learning all the functions and cycles but it seems like I am going to have fun with my new girl.
I would recommend this to a friend PTW600 washing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the GE Profile PTW600 06/5/2024 . I have many GE products and have always been very happy with all items but this washing machine is worthless and I hate it. I would never recommend that anyone purchase it. It never has enough water and tangles my clothes beyond recognition. All my permanent press clothing are now PERMANENTLY wrinkled. My husband's shirts were so tangled I had to cut off some sleeves to untangle them. Bleach dispenses unevenly causing white /faded spots in clothing. I have tried everything recommended in the user's guide but nothing has helped. I want to exchange the washer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear about the difficulties you've had with the unit and recommend you call Bodewell our authorized service team directly at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your washer evaluated and repaired as needed under the terms of the manufacturer's warranty.
GE is trash.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am on my 5th repair after buying this 16months ago. Two control boards replacement, one water controller replacement,1 locking mechanism replacement and I know I'm getting lid not closed error. Good thing I purchsed the extensive warranty or it would be at the dump where it belongs. Speenqueen here I come!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We truly apologize for the experience that you had with the washer. We're glad to hear Best Buy was able to help resolve those issues. Thanks for sharing your feedback, that we'll be sure to pass along to the appropriate team. We hope you allow us to work hard to earn your trust again in the future. -Don@GEAppliances
Great appliance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent drying cycles. Delivery and set up was great
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there - Thanks so much for taking the time to review your GE Profile dryer. We're happy to hear that you're loving it so far and know you'll enjoy it for a long time. Thanks for trusting the GE brand. - Don@GEA