Customer Ratings & Reviews

We are sorry to hear that you had some trouble and ended up returning the unit. We do hope we can earn your trust back in the future as this is not what we would normally expect from our appliances. We will pass this on to our product team so they may look into this when working on improvements on our future builds.Dianna@GEAppliances

Thanks for letting us know what happened. We'll be sure to forward your feedback to the appropriate team. We hope you allow us to work hard to earn your trust again in the future. -Don@GEAppliances

Hi there, and thanks for taking the time to review! We’re glad you love the washer, but we do hate to hear you’ve had some trouble keeping it connected to WiFi. We know how important the connectivity can be, and we certainly want to help you stay connected. If it might be useful, we have information on how to connect to WiFi on page 14 of the manual, which can be viewed here: https://files.bbystatic.com/sNxplc9Y1D3nw93UKoQJvw%3D%3D/Manual . You can also get in touch with our Connected Home Support Team if needed; they can be reached at 1-800-220-6899, and those specialists would be glad to help you with staying connected. We hope this helps, and we're always glad to assist if you have any other concerns or questions. Best wishes! -Sarah@GEA

This is a beautiful washer, and we would really like for you to love it! Try pressing Deep Fill and the Max Spin speed to help distribute the water. We recommend using HE detergent so you can use less detergent while cleaning in cold water.

We appreciate you taking the time to leave us your review. We can understand your disappointment when your unit isn’t working properly as this is not what we would normally expect. We hope you were able to find another unit and you don’t have any further issues. If we can help with anything else in the future let us know. Dianna@GE Profile

We regret that you had these issues with your washer – that isn’t what we would expect. The washer not spinning can be caused by the unit going out of balance; if that’s the case, you can manually redistribute the items more evenly in the tub then resume the cycle. More tips for what to check for an issue with spinning are available in an article on our GE Appliances website titled ‘Top Load Washer – Does Not Spin’; if you’d like to view that, you can do so by looking up the title on our website and clicking the ‘Support’ tab. The machine may be locked at certain points during the cycle, and you can press Pause to unlock the lid; it may take a minute for it to unlock. You can also try disconnecting the unit from power for a couple minutes then reconnecting; this resets the electronics and can often resolve a concern. If you continue to have trouble, our service department is available at 1-800-432-2737. We’re confident a technician would be able to assist with your concerns.

This is definitely not what we expect to hear, or the ownership experience we want for you. We want you to be happy with your new washer. At the beginning of the cycle, the lid will lock, creating a clicking noise. The basket will then spin up and coast down several times to sense the load size. Water is being added to the basket and the basket slowly spins to distribute the water evenly over the clothes. The machine has a drive system that uses gears. The sound is the motor rotating back and forth to agitate the laundry. If you feel what you are hearing isn't normal, please take advantage of your warranty and reach out to GE Consumer Service by calling 1-800-432-2737.

We are very sorry to hear you've had these issues with your washers. This is not what we expect to hear and apologize for your inconvenience. We will work hard to earn your trust and your business in the future.

We are sorry to hear that your unit has stopped working on the same day as bringing it home and can understand the disappointment. We hope this has since been resolved and if you still have your unit we would recommend taking advantage of your warranty and reaching out to our service team. They will be able to diagnose what the issue is with your unit. They can be reached at the phone number here- 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.

We are sorry to hear about the difficulties you have experienced with your washer. If you have purchased a GE Appliances brand washer we encourage you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.

We hate to hear that your experience has not been the best. If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). Let us know if we can assist you further. All the best.- Kianna@GEA

We always want to provide a high-quality appliance, and a great experience. We’d like to assist with any concerns you have. If there’s any issue with the washer’s functioning, we have troubleshooting tips starting on page 22 of the manual; that can be viewed on our GE Appliances website when you look up the model number and go to the product page. If you’re not able to resolve your concerns with troubleshooting and think service may be needed, that department can be reached at 833-426-3393. A technician would be glad to examine the washer for any issues, and going forward we’ll do all we can to earn your trust in our brand again. -Sarah@GEAppliances

Hi there - Thanks for informing us that you are more than satisfied with the performance of your new GE Profile washer. We appreciate your feedback, and hope you have a great day. Best regards. – Don@GEA

Greetings - We're sorry to hear that the board on your washer has gone out. We certainly understand and share your disappointment in this matter. We'd like to see if we can help! Please send us a private message on any social media platform so we can gather some additional information. We look forward to speaking with you soon. -Kacie@GEAppliances