Customer Ratings & Reviews
- Model:
- PTD60EBPRDG
- SKU:
- 6472687
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the overall and dryer performance of the 7.4 Cu. Ft. Smart Electric Dryer, as well as its ease of use, large capacity, and quiet operation. Many appreciate the dryer's aesthetic appeal, value for the price, convenient size, and design. However, some customers have expressed concerns about the door's sturdiness and the heating element.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Very impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great performance. Great features. I would definitely recommend.
I would recommend this to a friend - Pros mentioned:Noise level
GE Profile Dryer - Fantastic Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet machine with large load capacity. Love the color too!!!
I would recommend this to a friend Never Again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Called November 22nd stating the dryer is broke and will not spin. I was then told that we would get a new one delivered on Thursday, November 30th. I told them I want it sooner if possible and the lady explained she will escalate the matter to try to get a sooner date. I called Monday, November 27th to see if they could deliver it sooner than the 30th and the lady informed me I was not setup to receive a new dryer and that I was not eligible to exchange it and they could only fix it. Being that it is a new dryer, I was not happy about that and said I wanted a new one. She told me that is not an option and they can only fix it. I scheduled to have it repaired but then decided on Tuesday, November 28th to go in the store and talk to someone directly because that just isn’t right. They said they can definitely have it a new one delivered and said that someone would contact me to setup a date/time to deliver it within a half hour. The next day, no one called me still so once again, I had to call the store to setup a delivery. By this point, it was now my 4th contact I had to make just to get a working dryer from your company. The gentleman set up a delivery of Tuesday, December 12th. The delivery was set between 7am-11am. No one showed up or even called. I had to take off of work to make sure someone was there which is EVEN MORE money I had to lose out on because I have no PTO since I had to use it all for my maternity leave. So, I called my mom to come to the house and wait in the event someone showed up so I could go to work for at least a few hours since I can’t afford to lose out on a full days paycheck. I had to call Best Buy ONCE again, for the fifth time, to see what is going on with the status of our dryer since we still have not heard anything. The lady could not get ahold of the delivery team and said she would call me back. However, she never called me back. So I called, once again, now being 6 times I had to contact your company on this matter. Come to find out, no one can get ahold of the delivery team. Finally, the delivery team himself contacts me around 1pm stating we were never even on his schedule to begin with. He apologized to me and asked when we even got scheduled for this. I told him two weeks ago this was scheduled and I am confused how we weren’t on his delivery schedule for today considering the app and phone calls I made stated today was our delivery date. Needless to say, I will never purchase from Best Buy again. Which, I am sure you don’t care because you have a lot of customers but this has caused a ridiculous amount of stress. Not only are we a family of 4, but we are a family of 4 without a working dryer. Which meant we had to use a laundry mat which has costed us even more money between paying for the laundry and gas to get back and forth. Being Christmas is coming up, money is already tight as it is with the Holidays. But, not only that, my 3 month old baby is sick and I had to take her out in the cold to keep going back and forth to do our laundry. The lady I spoke with offered to send me a $200 check which doesn’t even cover the lost wages and money I have spent using a laundry mat/gas to get there combined. Let alone the hours I have spent on the phone just trying to get a new working dryer. Thanks for a ridiculous amount of stress during a already stressful month with the Holidays, along with, costing us a lot of money. I appreciate the $200 check but again, that doesn’t even compare to what I have lost between money and time on this matter.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are very sorry to hear you've had these issues and truly apologize for all of the inconvenience. This is definitely not the ownership experience we want for you. Please reach out to us via a private message on social media, like Facebook with your case number, so we can look into this further. Thank you! Joyce@GEAppliances
- Cons mentioned:Heating element
Dryer Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is not drying and not heating need replacement
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd like to assist with the drying performance of your dryer. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
In the meantime, please review the article titled “Dryer - Taking Too Long To Dry Clothes or Not Drying at All” on the GE Appliances website.
- Pros mentioned:Dryer performance
Dryer GE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer works so well and I’ve had no issues! Excellent buy!
I would recommend this to a friend - Pros mentioned:Ease of use
Mrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and easy to use! Highly recommend this
I would recommend this to a friend - Pros mentioned:Ease of use
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the dryer. It is very easy to use and the capacity is great.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for your feedback. We're so glad you love your new great capacity dryer that is very easy to use We’re sure you’ll enjoy great performance from it for many years to come. Thanks for making GE Appliances a part of your home! Olga@GEA
Love
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this dryer the fact that I can save my preferred settings on each mode too phenomenal
I would recommend this to a friendLove it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!! I wanted some other color than white and I love this color !
I would recommend this to a friend- Pros mentioned:Dryer performance
Love this dryer!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets my clothes dried quickly. Allows me to dry more clothes.
I would recommend this to a friend GE Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a beautiful color. The lint screen is kinda small. Seems to be working fine. The delivery folks were very helpful.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thanks so much for taking the time to share your feedback. We are so thrilled to know that you are loving the color. The Diamond Gray is absolutely beautiful! It is so great to hear the delivery team were helpful. We want to assure you that the lint filter is properly sized for your specific model at 13.5 inches in width and 6.2 inches in height. It is considered premium quality and durable with the metal screen. All the parts do have a 1-year warranty and if you have any questions at all, please let us know. We are here to help! Joyce@GEAppliances
- Pros mentioned:Overall performance
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product to use for your laundrymansnnabababanan
I would recommend this to a friend - Pros mentioned:Dryer performance
Wrinkle care
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ready to use, dries well. Wrinkle care just keeps spinning
I would recommend this to a friend dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the washer and the dryer and again the service and salesperson went above and beyond to answer all my questions and also accommodate me regarding the delivery when the house is finished. I am very happy to purchase this from best buy
I would recommend this to a friendnew dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dryer works great. I do feel that it does not remove lint that great some clothes come out with small lint still on them. other than that I am pleased with my purchase.
I would recommend this to a friendDryer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. It takes a full 1 1/2 hours to dry a large load. Not happy with that but it runs so in this day what else can you expect
No, I would not recommend this to a friendGreat buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer. We have done 91 loads with no trouble. The app is a little limited but you do know when close are about done and tracking loads and dryer sheets. We replaced a top end LG dryer that kept giving us error codes on every load. LG claimed it was our vent in a new house. This dryer has done 91 loads without a single error.
I would recommend this to a friendBeautiful, but......
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful, modern design. Had to request an exchange due to clothes still being damp after initial cycle. Not to mention it took over a month
I would recommend this to a friendBrand response from GE Answers
Posted .Hello there,
We appreciate you rating this beautiful dryer. Our apologies to hear that your clothes were not drying and that you needed an exchange. When clothes are taking a long time to dry or do not seem to be drying, the below troubleshooting tips can correct the problem. Venting:
Using the proper venting material and making sure the vent ductwork is the proper length is very important to the operation of a dryer. GE Appliances recommends the use of a solid metal vent pipe 4" in diameter for adequate operation. 4" diameter flexible metal venting may be used but will increase the drying time. GE Appliances does not recommend the use of flexible, white, plastic vent pipe. Cleaning and Operation:
Remove and clean the lint filter each time it is used. The filter can be washed with warm soapy water to remove fabric softener residue from the screen.
Check the household fuse or circuit breaker that supplies power to the dryer. Make sure they are not burned out or tripped.
There may be too many items in the dryer. Only dry one wash load at a time. We hope this information helps. Let us know if you need anything. Mike@GEA
GE profile dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new GE profile dryer. I love the sturdiness and the light inside when you open the door. I'm still learning all the perks.
I would recommend this to a friend- Pros mentioned:Overall performance
Great dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my GE dryer. It does everything I want it to.
I would recommend this to a friend