Customer Ratings & Reviews
- Model:
- PTD60EBPRDG
- SKU:
- 6472687
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the overall and dryer performance of the 7.4 Cu. Ft. Smart Electric Dryer, as well as its ease of use, large capacity, and quiet operation. Many appreciate the dryer's aesthetic appeal, value for the price, convenient size, and design. However, some customers have expressed concerns about the door's sturdiness and the heating element.
This summary was generated by AI based on customer reviews.
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great but Delivery guys scratched up the sides.
I would recommend this to a friendGot a new dryer in the apartment.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this dryer early in September. Was delivered on the 24th. Will provide pictures and more info as I use this dryer more and more.
I would recommend this to a friendDisappointing Longevity – Common Heating Issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've owned this dryer for about two years. Around the 15-month mark, it started losing heat intermittently, and over time, it stopped heating altogether. After researching the issue, it seems this is a common problem with this model—many others have reported the same heating failure. Unfortunately, we’re now in the position of having to replace it entirely. Based on our experience, I would not recommend this dryer. Sounds like there should be a recall.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for the feedback. We'd very much like to review your situation. With that in mind, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, service history and a copy of your review. -Vikki@GEAppliances
Great service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great equipment. Store service was excellent Delivery and installation was the best Equipment works well
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to send us your feedback and being a valued GEA customer! We are so happy that your dryer has been working great for you so far. We hope it continues to work great and has been a great addition to your laundry space. We are here if there is anything else you need in the future. Sincerely- Dianna@GEA
Clean and fresh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just great quality easy to use. Outstanding wash quality too.
I would recommend this to a friendSr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you everything was great!!!! My wife really happy
I would recommend this to a friendVery poor installation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers were too lazy, to place the dryer on the left where the vent came out of wall, instead they placed dryer on right side with long hose to wall.. dryer hose is creased and not drying efficiently.. they need to return and to it correctly
No, I would not recommend this to a friendGe Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good dryer, I like having the app so I can just check my phone to see if it's done ,or how much time is left
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We thank you for taking the time to send us your feedback. We love that you are enjoying your new dryer and the convenience of using the App with it! We hope it continues to impress you for many years. If there is anything else we can help with in the future, please let us know. SIncerely- Dianna@GEA
Love our new dryer!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted a dryer to match our washer and this one does the job and was a much needed upgrade to our old dryer
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - Thank you for your purchase. We are so happy to hear your new dryer is working well for you!. If you have any questions in the future, please let us know. We are happy to help! Don@GEA
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase!!!!! We absolutely love this unit.
I would recommend this to a friendGreat washer ans dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer and dryer set. Not to expensive and washes and dry good.
I would recommend this to a friendBest purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever! The team members did an amazing job and handled the product with care.
I would recommend this to a friend- Cons mentioned:Door
Worst Dryer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dryer. It takes forever to dry. To dry My bed sheets and pillow cases it takes over 4 hours!! It has a flimsy door, and I’m already having to have it serviced less than 2 years old.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to share your experience with your dryer. If you have not already done so, we encourage you to check the vent pipe on the back of your dryer for any blockage or obstruction. Also check the vent cap on the outside of your home as a blockage in either location can cause long dry times like you've described. If this does not resolve the issue, we encourage you to send us a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation further.
Great Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy… it was the prefect fit and price… the Sales person was professional and knowledgeable
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to leave your review. We are glad you had such a great experience with your retailer and your GEA dryer so far. We hope that you continue to enjoy using your unit for many, many years to come! If you need anything else in the future though, please let us know! We are happy to help. Dianna@GEA
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice color is perfect fit down the stairs easily.
I would recommend this to a friendDryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door opens a bit hard but says it will be easier after some time. Love it so far. It arrive with a dent on the side but otherwise all good.
I would recommend this to a friendNot to impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t dry very good. I need the bestbuy repair to originally come fix the first one they resent a new one and now this one does not dry very good.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We truly want you to love your dryer and want to help! Please check to see if your ecoDry may be on. When the eDry button is pressed, cycle settings change to reduce the total energy consumption of the selected sensor cycle. If you continue to have concerns, please take advantage of your warranty and reach out to Bodewell Service at 1-833-426-3393. Thank you! Joyce@GEAppliances
Washer/ Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works great! Best buy service was great. Olivia in Manchester is very helpful.
I would recommend this to a friendLooks Great, Works Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just did the first load of laundry in the new dryer. Did great!
I would recommend this to a friend- Cons mentioned:Heating element
Not hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This drying does not get hot and I'm disappointed in this product
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We sincerely apologize for the disappointment you've experienced with your dryer. It's disheartening to hear that the appliance is not performing up to expectations, particularly regarding its temperature. We strongly encourage you to try the troubleshooting tips on page 12 of the use and care manual on the product page. If these tips do not help, please contact our GE Appliances Consumer Service at 1-800-432-2737. Our technicians are always happy to help and we're always here if you have additional questions. -Kacie@GEAppliances