Customer Ratings & Reviews
- Model:
- PTD60EBPRDG
- SKU:
- 6472687
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the overall and dryer performance of the 7.4 Cu. Ft. Smart Electric Dryer, as well as its ease of use, large capacity, and quiet operation. Many appreciate the dryer's aesthetic appeal, value for the price, convenient size, and design. However, some customers have expressed concerns about the door's sturdiness and the heating element.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Great value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great performing machine at a decent price. Recommend.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thanks so much for your recommendation. We are so happy to hear your dryer is working well and was priced right for your budget! If you have any questions in the future, please let us know. We are here to help! Joyce@GEA
Choose Another Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this dryer for about one year, then the heat stopped working. Repair person was familiar with the model (bad sign) and fixed it. Heat stopped working again. Repair person said these aren't made well. He was right.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand the disappointment caused by this situation with the heat. We recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.
Poor customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service as mentioned in prior review. Had to cancel the original order and rebuy at a higher price and was not provided any help by customer service as I bought it online. Although store manager tried his best to help. Never buying anything from best buy online
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you had an unsatisfactory shopping experience. We encourage you to reach out to Best Buy directly, by calling your local store, to further discuss your experience.
NOPE!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this dryer after my 20 year old Kenmore washer broke. I wanted to get a set that matched. They just don't make appliances like they used to. So many electronic cycles that just don't get it done. It took 3 rounds to get my clothes fully dry and they weren't large loads. I have returned both the GE washer and this dryer and put my Kenmore back in. NEVER AGAIN!!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We are sorry that your dryer did not meet your expectations. We apologize for any inconvenience caused and appreciate your patience and understanding. We understand you were looking for a dryer to provide a quick and efficient drying experience. Our dryer is designed to provide a thorough drying experience with the help of its sensor dry technology. However, we understand that this feature may not be suitable for everyone. We apologize for any confusion caused by the electronic cycles and the drying time. We will consider your feedback as we continue to improve our products. Thank you for choosing GE Appliances. We hope to have the opportunity to serve you better in the future. -Kacie@GEAppliances
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this dryer. It takes FOREVER to dry anything.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’d be happy to help with your dryer’s drying performance. We recommend checking the fuses/circuit breakers to ensure there's no issue. Some electric dryers use two fuses/breakers. If only one is operating, performance will be impacted. We also advise making sure the ducting isn't obstructed. Additional tips are available starting on page 15 of the manual, which you can view on our GE Appliances website when you look up the model number and go to the product's page. We also have an article on our GE Appliances website titled “Dryer - Taking Too Long To Dry Clothes or Not Drying at All" that has troubleshooting; that can be viewed when you look up the title and click the 'Support' tab. If you aren't able to resolve this with troubleshooting, our service team Bodewell can be reached at 833-426-3393. A technician can examine the dryer for any issues.
Not satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not care for product it didn’t dry well to me and the controls were hard to use
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We share your concerns and appreciate you making us aware of your experience. - Vikki@GEAppliances
- Pros mentioned:Dryer performance
GA charcoal Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GE Dryer is making so much noise. Otherwise it is good looking Dryer & dries good but makes lots of noise while drying.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thanks so much for your purchase. We are happy to hear your dryer is working well and you like the Diamond Gray color. It is a beautiful model! We are sorry to hear it is making noise. There is a normal squeak when the dryer is started. This start-up squeak should go away after the first few seconds of operation. Also, the sound of the drum as it turns. Sounds that are not normal: ~A thumping sound. ~A humming sound. ~ A squeak that develops after the dryer has heated up but is not heard when the dryer is cool. ~ A squeaking that is very short and repeats every few seconds (like a chirping sound). If you continue to have this happen, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA
Don’t buy this dryer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this dryer has had to be repaired four times in 10 months and it takes weeks to get repaired
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We can understand how multiple repairs on your dryer would be frustrating, and we truly apologize for the inconvenience. Please reach out to us on one of our social media platforms, like Facebook, via direct message. In your message, provide a copy of this review, your contact information (email and phone number), as well as any service confirmation or case numbers you may have, so we can better understand the situation. Hope to hear from you soon. - Julia@GEAppliances
Horrible!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so mad with the GE dryer and the company itself. The dryer has ruined several items by snagging them and it also doesn’t completely dry the clothes after the full cycle run. I contacted GE because of course Best Buy has a sorry return time and I’m at a stand still because they don’t listen to the actual issues when explaining. DO NOT BUY THIS DRYER!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings - We sincerely apologize for the difficulties you've encountered with your dryer. We understand your frustration, especially as the dryer has ruined several items, and want to make things right. Please call our GE Appliances Consumer Service at 1-800-432-2737 to schedule service and take advantage of your one-year warranty with us at your earliest convenience. If you have any additional concerns, feel free to reach out to us on social media. We appreciate your patience and look forward to resolving this matter for you. -Kacie@GEAppliances
ALL defective
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would rate 0 but not option. Has defects that GE is not disclosing with purchasers. Broke within the first year and GE refuses to replace. Just sending techs every 2 weeks to fix. Have not have a working dryer in months due to their negligible customer care. Techs keep coming and saying they all have this issue and GE will never replace it properly. Never purchasing another item from GE ever again
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear that you are having issues with your dryer and getting it fixed has not been ideal. We apologize for the inconvenience. Your experience is important to us, and we encourage you to continue to work with us get things fixed. Please let us know if you would like to provide any additional feedback as we do hope to restore your confidence in our brand. All the best.- Kianna@GEA
Doesnt dry clothes
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy!! Total waste of money!! Takes 4 hours to dry clothes!! Still under warranty and trchnician has been out 3 times and he says nothing wrong with it! I’m done with GE - never buying anyrhing made by GE
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend searching for the article titled “Dryer - Taking Too Long To Dry Clothes” on our GE Appliances website for guidance. If those tips don’t help, please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
- Cons mentioned:Heating element
Dryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only having it 1 year the heating element goes out
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We're sorry to hear about the issue you're facing with the heating element of your dryer after just one year. This is certainly not the experience we want you to have. We'd love the opportunity to help! Please send us a private message on any social media platform with your model and serial numbers as well as a screenshot of this review. We look forward to helping you soon. -Kacie@GEAppliances
Dryer malfunction
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible did not work customer services was horrible as well
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We suggest checking out the Troubleshooting Tips section starting on page 12 of the Owner’s Manual for ways to improve common issues. The Owner’s Manual can be viewed at the bottom of the Features tab on the product page of the Best Buy website. -- If those tips don’t help, we recommend scheduling service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed. -- To best address your purchasing concerns, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. Lauren@GEAppliances
DONT RECOMMEND!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!! It was making a banging noise when it was spinning from the first time using it!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We encourage you to reach out to Best Buy directly for assistance with this concern by calling: 1-800-433-5887. If Best Buy is unable to assist, we recommend scheduling a service appointment for one of our Bodewell technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737. -Don@GEAppliances
Unhappy with purchase
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It arrived broken so I sent it back for a refund. I won't be buying another.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for bringing this to our attention. We understand the disappointment and inconvenience this situation has caused. This is not a normal occurrence, and we hope you allow us to work hard to gain your trust again in the future. Kind regards. -Don@GEAppliances
Horrible set
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryers takes 3 cycles to dry I am sure my electric bill is way higher with this dryer. Not loving this set at all. Horrible set from GE.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand an issue with drying performance must be concerning, and we want to assist. Troubleshooting tips are available starting on page 15 of the manual; that can be viewed on our GE Appliances website when you look up the model number and go to the product page. Among other tips, you may want to make sure there’s no issue with the fuses/breakers; electric dryers often use two fuses/circuit breakers, and if only one is operating the drying may be affected. If you’re not able to resolve this concern and think service is necessary, you can reach out to that department at 833-426-3393. A technician can certainly examine the dryer for any concerns.
Very bad dryer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t purchased this dryer, we bought one and it broke in 2 weeks, the guarantee it’s available but I’m still waiting for 2 months that they fix, don’t bought it very bad decision.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that your dryer broke within two weeks and that you've been waiting for two months for repairs. We'd like to review this situation further. Please send us a private message on any of our GE Appliances social media platforms. We look forward to speaking with you at your earliest convenience.
Poor quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the worst washer/dryer set we have ever owned. Dryer never worked quite right and Best Buy would never make it right. We have had to replace in less than 2 yrs.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that your washer and dryer have not met your expectations and that you had to replace them. This is not what we'd expect from these models. We hope to earn your trust in the future and we're here for you if you need anything.
Bad dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this equipment confident that it would work properly, however, more than a month ago I notified the technical service that the dryer did not work until today. I am waiting for someone to help me solve the problem because the technician came to the house and said that the dryer is broken and needs to be replaced
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for taking the time to share your review. We would like to gather some additional details about this matter. At your earliest convenience, please reach out to us on social media with the complete model and serial numbers of your unit, and a copy of this review so we can investigate the situation further. We look forward to hearing from you soon. Best regards. -Don@GEA
Ok for cleaning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is machine no problem use cleaning up faster !!!!! Thank you for your time
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to send us your review. We are happy to hear that your dishwasher unit is cleaning great for you! We hope it continues to be a joy in your kitchen space and if there is anything else we can assist with in the future, please let us know. Sincerely- Dianna@GEA