Customer Ratings & Reviews
- Model:
- PTD60EBPRDG
- SKU:
- 6472687
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the overall and dryer performance of the 7.4 Cu. Ft. Smart Electric Dryer, as well as its ease of use, large capacity, and quiet operation. Many appreciate the dryer's aesthetic appeal, value for the price, convenient size, and design. However, some customers have expressed concerns about the door's sturdiness and the heating element.
This summary was generated by AI based on customer reviews.
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not dry. I have changed the settings around, different temps… doesn’t matter. Only dries when it wants to. I’ve had to rehash the same load of laundry 4 times now bc we thought it was drying and then surprise! Still completely damp and smelly.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings - We're sorry to hear about the challenges you've encountered with your dryer. We apologize for any inconvenience this has caused. To troubleshoot the issue, please ensure that there is nothing blocking the vent and that the lint filter is clean. If the problem persists, we recommend taking advantage of the one-year warranty by calling our GE Appliances Consumer Service at 1-800-432-2737. Our team is here to assist you, and you can also reach out to us on social media for additional support. Thank you for bringing this to our attention, and we appreciate your patience as we work to address the situation. -Kacie@GEAppliances
Won’t heat
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working, only lasted me a couple years waste of money
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear your dryer isn't heating properly. We encourage you to try the troubleshooting tips on page 13 of the Use and Care Manual in the "Dryer doesn't heat" section. You can locate the Use and Care Manual in the "From the Manufacturer" section of this product page. If these tips don't solve the heating issue, please reach out to our service team by calling 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed) to schedule a service appointment. We're confident one of our skilled technicians will be able to assist you further, if needed. - Julia@GEAppliances
Unhappy Transaction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not really dry the clothes an store wouldn’t take item back
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend viewing the “The Dry dryness level was chosen but load is still damp” troubleshooting section on page 12 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. If the issue persists, we recommend scheduling service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed. Lauren@GEAppliances
Dryer blew up
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had my dryer under a year, they have came to fix it 3 times now. After this last time about 3-4 months later it literally blew up and almost caused a fire! It the clothes in the dtyer would have been dry the absolutely would have caught on fire!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. At your earliest convenience, please reach out to us on any of our social media platforms via private message with the complete model/serial numbers of your dryer, and a copy of this review so that we can look into the situation further. We look forward to hearing from you soon. Best regards. -Don@GEAppliances
Run away from this!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As with the washer, started having issues right away. 12 repairs later … was ready to throw it out the window. So noisy, had to run even a small load (2 hoodies, 2 pr of running pants, & a t-shirt) no less than 2 - 2 hr cycles.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so very sorry to hear you've had these issues. This is not the ownership experience we want for you and truly apologize for your inconvenience. We would like to look into this for you. When you have a moment, please reach out to us via a private message on social media with your case number if you have one. If not, please provide your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
Mildewy smell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it a little over two weeks and from the first time I used it, it smelled mildewy. I’m replacing it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know the situation. For help with this concern, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.
GE Profile
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to dry clothes 2 or 3 times before they are completely dry.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there- We appreeciate you taking the time to send us your review and being a valued GEA customer. We may be able to help with why the unit is taking a while to dry clothes. We can list from the use and care manual starting on page 12 here -https://content.syndigo.com/asset/c9df6ad6-e1cb-4459-91da-921c68ef048b/original.pdf, some troubleshooting tips that could help with that. We hope that you enjoy using your unit for many years and if you need anything else, please let us know. Sincerely-Dianna@GEA
Horrible horrible horrible
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whatever you do, do NOT buy this dryer. I have had it for 6 months and have had to have a repair done three times. The dryer chronically stops HEATING for no apparent reason at all. DO NOT PURCHASE. It is not worth the low cost!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear of the trouble you've had with your dryer and we apologize for any inconvenience. If you would like to try some troubleshooting, we recommend checking the building’s fuse/circuit breaker box and replacing both fuses or resetting both breakers. If you still need help, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). Let us know if we can be of further assistance. All the best.- Kianna@GEA
Horrible Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase a floor model and only worked for a week. Then the service was horrible and was transferred several times. Finally took idem back for an exchange and that floor model didn't even work.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are very sorry to hear you've had these issues and truly apologize for your inconvenience. This is not the ownership experience we want for you and your family. Please reach out to us via a private message on social media, like Facebook with your model and serial number, address, email and phone number and a copy of this review and we will be happy to look into this for you. Thank you! Joyce@GEAppliances
New machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the way this machine was handled also did not work upon delivery waited almost one week for delivery and then found out the warehouse lost the matching dryer
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no! We are very disappointed to hear about your issues with delivery, and we can certainly understand the headache this must have caused for you. We are confident that our factory service and repair team will be able to address this issue for you. They can be contacted by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET. We look forward to assisting you in any ways that we can! -Elliot@GEA
Melissa
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dryer ever had. Has always been struggle to dry clothes in it. It’s been repaired twice and now on its third breakdown. Only had it 8 months.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are very sorry to hear you're having this issue with your dryer. This is not what we expect to hear and apologize for your inconvenience. Please send us a private message on GE Appliances social media like Facebook or X and include a copy of this review your model and serial number, address, email and phone number.
Big NO
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer has been the absolute worst purchase ever. This will be the 3rd time calling maintenance on this and I’m just overwhelmed bc I’m still paying on it. Get your geek squad memberships.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We hate to hear that you're having an issue with your dryer; however, we're more than confident our certified GE Appliances technician will provide the best solution possible. Thank you for your patience during this time, and we'll gladly share your feedback with our quality team for any necessary improvements. Kind regards. -Don@GEAppliances
Ge profile machines are defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GE machine had problems when delivered but best buy took great care of me.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad to hear Best Buy was able to provide a resolution. Thanks for sharing your experience.
Unbalanced Load
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you wash a comforter or towels, it does not keep the load balanced well.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh my. We certainly understand how important it is to have a balanced washer while washing your comforter or towels. We do encourage you to ensure that the feet are planted firmly in the ground and that you are adding a few additional items to the load to help balance the tub. If this does not resolve the matter, please schedule service by calling 1-800-432-2737. Our great technicians are always happy to help!
Do not buy this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful dryer. Took over 4 hours to dry one small load of laundry.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad that you reached out. For help with this concern, please follow the troubleshooting tips in the in the section titled: "Clothes take too long to dry" on pg. 12 of the Owner's Manual. If this doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.
great dryer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer, love the sensing for dryness to make sure that the clothes are completely dry before stopping
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there,
Thanks for providing your feedback to us. We're so happy to hear that you are loving how well this dryer works. It's definitely a powerful model to have for any home. Make sure you connect to the WiFi for even more amazing features! Let us know if you need anything. Mike@GEA
Dud of a dryer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had it 2 years yet and dryer won't even cut on , very disappointed!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are very sorry to hear your dyer isn't turning on. This isn't what we expect to hear and would like to look into this for you. If you haven't already, please try flipping your breaker off for a couple of minutes to see if the circuit tripped. If that doesn't help, please reach out to us directly via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number.
Not working less than a year old
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer is not longer heating after 10 months of use.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If your dryer is no longer heating a possible cause is that a fuse is blown, or a circuit breaker is tripped. In this case, the dryer may tumble but not heat. Check the building’s fuse/circuit breaker box and replace both fuses or reset both breakers. Your dryer may tumble if only one fuse is blown, or one breaker tripped. -- If this doesn’t help, we recommend scheduling service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed.
Lemon
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At the one year mark the dryer malfunctions the lights are all n and doesn't dry the clothes well such disappointment
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to contact us with your feedback. We are sorry that your dryer is not working properly and understand how disappointing that is. We always strive to providing solutions for our customers and if we could get some additional information, we would like the opportunity to help resolve any concerns you may have. If you could please reach out to us via private message on social media, we would be happy to help! Let us know if you need anything else. All the best! Dianna@GEAppliances
DO NOT BUY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to dry twice in order to get anything dry. Don’t hit this one either. GE should stick to making stoves and microwaves.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings - We're truly sorry to hear about the challenges you've encountered with your dryer, and we apologize for any inconvenience this has caused. To improve the drying performance, we recommend a few steps. Firstly, ensure that the dryer is vented properly with no obstructions. Additionally, make sure loads are properly sorted, and avoid overloading the dryer. Lastly, it's essential to clean the lint trap before each use. If these suggestions don't address the issue, we encourage you to schedule service with our GE Appliances Consumer Service by calling 1-800-432-2737. Our team is dedicated to assisting you and ensuring that your appliance functions as intended. We appreciate your feedback and apologize for any frustration this situation has caused. Thank you for your understanding as we work towards a resolution. -Kacie@GEAppliances