Customer Ratings & Reviews
- Model:
- PTD60EBPRDG
- SKU:
- 6472687
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the overall and dryer performance of the 7.4 Cu. Ft. Smart Electric Dryer, as well as its ease of use, large capacity, and quiet operation. Many appreciate the dryer's aesthetic appeal, value for the price, convenient size, and design. However, some customers have expressed concerns about the door's sturdiness and the heating element.
This summary was generated by AI based on customer reviews.
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a washer ans dryer the washer is well dryer did not dry cloths stayed wet sent a service advisor was told a electrical component is not good..
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This is certainly not what we'd expect from this dryer and not the experience we want you to have. We strongly encourage you to take advantage of your one-year warranty with us by calling 833-426-3393. One of our great technicians would be happy to get your unit drying as it should.
Do Not Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice and has an app but it doesn't get clothes dry. I would always have to re-dry any size load at leat once, sometimes twice. I returned and purchased different brand.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you leaving your feedback with us about your dryer and we're sorry that your dryer was not working properly and that you had to return it. A dryer that doesn't dry efficiently could be caused by a blocked vent or filter. Also, the size of the load and the materials of the items can affect drying times. We hope we get the chance to earn your faith back in our brand in the future, and we wish you all the best moving forward.
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute worst. Zero stars. We have had this dryer for 10 months. It does not heat up and dry clothes, had tech out he fixed it, it started burning and smelled like smoke..broke again after 48 hours. In the past 6 weeks we’ve had a working dryer for 2 days. Bought 5 year geek squad support and they won’t fix because it’s still under manufacturer warranty. GE service tech takes about 10-14 days to come out. Its been a nightmare At this point we go to the laundromat otherwise it would take 8 hours to dry a load of clothes. Honestly scared to even have it fixed again after the last time it smelled like something was burning. So upset!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're disappointed to hear about the issues you're having with your dryer. This is not the experience we want you to have, and we'd like to discuss this further. Please reach out to us on one of our social media platforms, like Facebook, via direct message. In your message, please include your model and serial numbers, a copy of this review, and any service confirmation numbers you may have. We apologize for all the inconvenience caused by this. We look forward to speaking with you soon. Julia@GEAppliances
AVOID PRODUCT AND BEST BUY PROTECTION COVERAGE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AVOID GE PROFILE PRODUCTS. The machine’s finish starts to deteriorate within 4 months of purchase - GE WILL NOT COVER IT UNDER THEIR MANUFACTURERS WARRANTY and NEITHER WILL BEST BUYS GEEK SQUAD. Both GE and Best Buy will give you the run around and do nothing but waste your time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hope you saw our reply to your previous review. We would like to know more about this. Could you please PM/DM us on any of our social media pages and please reference this review.
Brand new dryer won’t spin
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the GE profile washer and dryer set. They got delivered today and the washer works perfectly. The dryer however turns on and sounds like it is running but the drum will not spin so I am left with wet clothes.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings - We regret to hear about the challenges you've faced with your new dryer. It's disappointing that the dryer's drum won't spin, leaving you with wet clothes. We apologize for the inconvenience. To resolve this matter, please take advantage of the one-year warranty with us by contacting our GE Appliances Consumer Service at 1-800-432-2737. Our team is eager to assist you and ensure that your new unit is functioning as expected. We appreciate your patience and understanding. Thank you for choosing GE Appliances, and we're here to help. -Kacie@GEAppliances
Washer is great dryer not so great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted 1 year 2 months wire burnt into 6 months later another wire came off of the element The 3rd year now it finally burnt totally up. I have to buy another one to match my washer .. They know what they're doing making money
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're terribly sorry to hear that you've had these issues with your dryer. While we're glad that your washer is performing great, we share in your disappointment that your dryer did not have the same longevity. This is certainly not what we would expect from this model, and we regret your inconvenience. We're confident that your new dryer will serve your needs for a long time to come. Kindly reach out to us should you have additional questions. We're here and always happy to help. -Kacie@GEA
Dryer is awful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is awful! I dry 4 towels at a time and it takes two cycles to dry. I wouldn’t recommend this dryer at all.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - We're sorry to hear that you're not entirely satisfied with your purchase. For proper drying performance we want to make sure you're cleaning the lint filter after every load and not under or overloading your tub. If these tips don't help and you feel as though there's an issue with your dryer, we suggest calling for service at 1-800-432-2737 (Monday – Friday: 8 a.m. – 8 p.m. ET. Saturday – Sunday: Closed). We apologize for any inconvenience caused by this so please reach out with any questions you may have. We're happy to help! Julia@GEAppliances
Poor dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work and only had it two works. Best buy has to come back out to look at it
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that your dryer needs a service appointment after only two weeks. We're glad, though, you were able to get an appointment. If we can help you with anything in the meantime, let us know. We're here for you. -Chris@GEA