Customer Ratings & Reviews

Hello- We appreciate you taking the time to contact us. We always strive to providing solutions as well as quality products for our customers. We are glad you are enjoying your dryer and appreciate you being a valued GEA customer. We hope that you continue to enjoy using your unit for many, many years to come! If you need anything else in the future though please let us know! We are happy to help. Dianna@GEA

We know a drying issue must be concerning, and we want to assist. Troubleshooting tips for what to try for a drying problem are available on page 15 of the manual, which you can view on our GE Appliances website when you look up the model number and go to the product page. Among other tips, you may want to make sure the ducting isn’t kinked or obstructed. If you’re not able to resolve this issue with troubleshooting and think service may be needed, that department can be reached at 833-426-3393. A technician would be glad to examine the dryer.

Hello - we're very sorry to hear you've had to experience this situation with your dryer. We know this is inconvenient, and we completely understand your frustration. -- We're confident that your technician will provide the best assistance and resolution possible for this concern once the part is delivered. We do appreciate your patience throughout this process. -- Please reach out to us on social media if there are other questions or concerns we can assist you with. Take care. - Pablo@GEA

Hi there - We're disappointed to hear you're having some issues with your dryer. We would like to gather some additional information from you about what you're experiencing. Please reach out to us on one of our social platforms, like Facebook, via direct message. In your message, include your model and serial numbers, a copy of this review, and any additional information about your experience. We look forward to talking with you soon. Julia@GEAppliances

If you're using a GE Profile washer, we recommend you follow the suggestions in the support article on the GE Appliances website titled: "Washer - Clothes Not Cleaning Well" for help with the cleaning performance. If this doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.

We share your concerns and recommend you check to be sure the dryer is level as this could affect the operation of the sensor cycles. Check the vent work on the back of the dryer and the vent cap on the outside of your home for any obstruction or restriction that could affect your drying times. Finally, if ECO Dry has been enabled, consider turning this feature off to see if the dry times improve. Additional information is available in the online Owner's Manual. If you continue having difficulty, please call Bodewell, our authorized service team directly at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your dryer evaluated and repaired as needed.

Thank you for connecting with us. We’re so sorry to hear about this issue you had with your gas dryer. This is certainly not the experience we expect or wish for our consumers to have, and we’re glad you were able to replace the dryer with a compatible model. If you ever need assistance please know that you can always reach out to us! Wishing you well – Matthew@GEA

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We appreciate you leaving a review on this incredible dryer! Hopefully you've had a chance to connect to the WiFi and try out the amazing features. If you need any assistance with picking a refrigerator, let us know. Thanks for being part of the GEA family! Mike@GEA

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Congratulations on receiving your new dryer! It's always exciting to hear when a customer gets a new appliance. We're glad installation went well and we can't wait for you to try out all the amazing features. Make sure to keep in touch! Mike@GEA

Hi there - we appreciate you taking the time to write a review. It’s so great to hear that you and your wife are happy with your beautiful, new GE Profile Dryer! We’re honored that you have given this product the distinction of “Best Dryer” in your household and know that you’ll be enjoying this wonderful model for years to come. Thanks for being a part of our GE Family and have a wonderful day! Lauren@GEA

Hello - We hate to hear that you returned your dryer because you did not have a great experience. We'll be sure to forward your feedback to our product development team. We hope you allow us to earn your trust again in the future. Take care. -Don@GEAppliances

Hey there - We're sorry to hear about the trouble you had with your new dryer. If you still have the unit, we recommend taking advantage of your warranty by calling our GE Appliances Consumer service line at 1-800-432-2737 (Monday – Friday: 8 a.m. – 8 p.m. ET. Saturday – Sunday: Closed). While we strive to meet the needs of our consumers, we also understand there's always room to improve. We appreciate you taking the time to give us your feedback and we will be sure to share your thoughts with our design and engineering teams. We apologize for the inconvenience you've experienced. Let us know if you have any questions or need additional assistance, we're here to help you. Kind regards. Julia@GEAppliances

Hello there - We're sorry to hear your delivery was rescheduled and you were charged an additional fee. We can understand how this would be very frustrating, and we apologize for the inconvenience. We recommend reaching out to BestBuy directly by calling your local store to further discuss your situation and receive updates on your delivery. Kind regards. Julia@GEAppliances

Hello- Thank you for taking the time to send us your feedback and being a valued GEA customer! We are so happy that your dryer has been working great for you and that you are liking the look of the units as well. We hope it continues to work great and impress's you and your wife for many years! We are here if there is anything else you need in the future. Sincerely- Dianna@GEA

Hello- Thank you so much for taking the time to provide your feedback. We are so happy to hear that you are impressed with your dryer and its features! We value your feedback as it helps us know how to move forward on future builds. We hope you continue to love using your unit for many, many years to come! If you need anything else, please let us know. All the best! Dianna@GEA

Hello - We're sorry to hear that you're not happy with your dryer. For help with the concern about your clothes still being damp, please make sure the cycle selected matches the load you are washing. Some fabrics will feel wetter when rinsed with cold water. Thanks for providing feedback about the SmartHQ app that we will be shared with our product development team. If you have any questions in the future, please let us know. Best wishes -Don@GEA

Hello- Thank you for taking the time to send us your review. We did find some information in the troubleshooting section (page 12) of the use and care manual that may help with the clothes not drying completely that we can link here for you https://content.syndigo.com/asset/c9df6ad6-e1cb-4459-91da-921c68ef048b/original.pdf. If there is anything else you may need, please let us know. Sincerely-DIanna@GEA