Customer Ratings & Reviews

Thank you for your feedback! We're glad you like the dryer and appreciate the drum light. We'll certainly take note of your comment about the lint filter size for future improvements.

We truly hate to hear you had difficulty with multiple units, with some being delivered damaged. We apologize for the trouble you’ve had, and your feedback will be shared with our team. If any issue occurred during delivery and you’d like to reach out to Best Buy, their customer service is available at 1 (888) 237-8289. Going forward, we’ll do all we can to earn your trust in our brand again. -Sarah@GEAppliances

We appreciate you letting us know what happened. For help with the drying performance, we recommend you review the tips in the support article on our website titled: "Dryer - Taking Too Long To Dry Clothes or Not Drying at All." If this information doesn't prove helpful, please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances

Hello- We appreciate you taking the time to send in your feedback. We always strive to providing solutions as well as quality products for our customers. We do value your feedback and will be passing this information to our engineers and design teams as they use this to help them improve on future builds. Hope this helps! If you need anything else, please let us know. Take care! Dianna@GEA

We would like to provide guidance with this dryer. Drying performance will vary based on multiple factors such as the size of the load, the type of fabric (cottons hold more water than synthetics), the wetness of the clothes and the condition of your exhaust ventilation. Using the proper venting material and making sure the vent ductwork is the proper length is very important to the operation of a dryer. We recommend the use of a solid metal vent pipe 4" in diameter for adequate operation. 4" diameter flexible metal venting may be used but will increase the drying time. We don't recommend the use of flexible, white, plastic vent pipe. This type of vent pipe can collapse and restrict the airflow, causing lint to build up inside the dryer. We also advise removing and cleaning the lint filter each time it is used. The filter can be washed with warm soapy water to remove fabric softener residue from the screen.

We have provided some additional troubleshooting tips to help with the drying of your items in the article "Dryer - Taking Too Long To Dry Clothes or Not Drying at All" on our GE Appliances website. If these tips provided do not help, service is advised. You can schedule an appointment with a Bodewell technician by calling 833-4BODEWELL (833-426-3393).

We regret to hear about your experience. Check for an obstruction in the ductwork. Make sure the outside wall cap or damper is operating easily. If flexible ducting is used, be sure that it is not kinked and is installed properly. It is recommended that you clean the ductwork completely at least once a year. For more information, please check out our support article titled: "Dryer - Things To Check For A Venting Issue" article. Also, it is important that the dryer is level to ensure clothes are tumbling properly and making contact with the moisture sensors located in the lower, front of the dryer. If you continue to have concerns, please call GE Appliances Service at 1-800-432-2737 to schedule a service appointment to have your dryer checked.

Hi there - we appreciate you taking the time to write a review. It’s so great to hear that you and your wife are happy with your beautiful, new GE Profile Dryer! We’re honored that you have given this product the distinction of “Best Dryer” in your household and know that you’ll be enjoying this wonderful model for years to come. Thanks for being a part of our GE Family and have a wonderful day! Lauren@GEA

Hello - We're glad to hear that you're more than satisfied with the performance of your GE Profile dryer. It's a pleasure having you in the GEA family and we appreciate the review. All the best! -Don@GEA

Hello- Thank you for your purchase. We are so happy to hear your new dryer is working well for you and providing the needed room for your sheets and other items. If you have any questions in the future, please let us know. We are happy to help! Joyce@GEA

We're glad you reached out. When the eDry button is pressed, cycle settings change to reduce the total energy consumption of the selected sensor cycle. The eDry feature will work great for those items you like to remove and hang immediately. For optimal drying times, turn eDry off.

Hello- We appreciate you taking the time to contact us. We always strive to providing solutions as well as quality products for our customers. We are glad you are enjoying your dryer and appreciate you being a valued GEA customer. We hope that you continue to enjoy using your unit for many, many years to come! If you need anything else in the future though please let us know! We are happy to help. Dianna@GEA

Hello - We're glad to hear the performance and appearance of your GE Profile dryer could exceed your expectations. It's a pleasure having you in the GE Profile family and we appreciate the review. Best regards! - Don@GEA

We apologize for the difficulties you've had with your dryer and are glad to hear an exchange has been arranged. Please let us know if you have any questions regarding the new dryer. -Vikki@GEAppliances

We know a drying issue must be concerning, and we want to assist. Troubleshooting tips for what to try for a drying problem are available on page 15 of the manual, which you can view on our GE Appliances website when you look up the model number and go to the product page. Among other tips, you may want to make sure the ducting isn’t kinked or obstructed. If you’re not able to resolve this issue with troubleshooting and think service may be needed, that department can be reached at 833-426-3393. A technician would be glad to examine the dryer.

Hello - we're very sorry to hear you've had to experience this situation with your dryer. We know this is inconvenient, and we completely understand your frustration. -- We're confident that your technician will provide the best assistance and resolution possible for this concern once the part is delivered. We do appreciate your patience throughout this process. -- Please reach out to us on social media if there are other questions or concerns we can assist you with. Take care. - Pablo@GEA

Hi there - We're disappointed to hear you're having some issues with your dryer. We would like to gather some additional information from you about what you're experiencing. Please reach out to us on one of our social platforms, like Facebook, via direct message. In your message, include your model and serial numbers, a copy of this review, and any additional information about your experience. We look forward to talking with you soon. Julia@GEAppliances

Thank you for connecting with us. We’re so sorry to hear about this issue you had with your gas dryer. This is certainly not the experience we expect or wish for our consumers to have, and we’re glad you were able to replace the dryer with a compatible model. If you ever need assistance please know that you can always reach out to us! Wishing you well – Matthew@GEA

If you're using a GE Profile washer, we recommend you follow the suggestions in the support article on the GE Appliances website titled: "Washer - Clothes Not Cleaning Well" for help with the cleaning performance. If this doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.

Hey,

We appreciate you leaving a review on this incredible dryer! Hopefully you've had a chance to connect to the WiFi and try out the amazing features. If you need any assistance with picking a refrigerator, let us know. Thanks for being part of the GEA family! Mike@GEA

We share your concerns and recommend you check to be sure the dryer is level as this could affect the operation of the sensor cycles. Check the vent work on the back of the dryer and the vent cap on the outside of your home for any obstruction or restriction that could affect your drying times. Finally, if ECO Dry has been enabled, consider turning this feature off to see if the dry times improve. Additional information is available in the online Owner's Manual. If you continue having difficulty, please call Bodewell, our authorized service team directly at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your dryer evaluated and repaired as needed.