Customer Ratings & Reviews

Hello Steven, we would like to apologize for your recent experience and sorry to hear you were less than satisfied with our GE Ultra Pro Bar HD 400 Indoor Amplified Antenna. It is very important to us that our customers are more than satisfied and we would like to work with you directly and help you get more channels.

From your description, your antenna may be over amplifying the signal. Based on your location, from the towers providing signals, your antenna might be receiving too much power causing it to miss the signal. Make sure that the antenna is fully extended on each end. Switch the built -in amplifier to OFF position located on the back of the antenna. This will allow the antenna to receive the close-range reception. You will need to scan for channels on your TV. This is a very important step. Your TV will NOT receive signals from the antenna without doing a channel scan. We recommend that you see you TV’s menu screen for this process or refer the instruction manual that came.

If the problem persists, please contact our Consumer Care team between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Tech Specialist with your personal ticket number 369287, so that we can resolve your issue promptly. If you’d prefer to email, our contact is [email protected] and please include your personal ticket number (369287) in the subject line. Thank you and have a great day!

Hi Caffeinazarina, thank you for reaching out to us regarding our GE UltraPro Bar HD 400 indoor Amplified Antenna. We are very sorry to hear about your recent unsatisfactory experience you had with our product. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can.

You are correct. Antenna reception range is based on a line of sight signal path from the TV broadcast towers to your home. Several factors can limit reception range at your location. Some of these are mountainous and hilly terrain, obstructions in the signal path and metal construction materials. You can use a website like www.tvfool.com to find the direction your signals are coming from and position the antenna where it is facing toward the tower, as well as, positioning the antenna as high off the ground as you can. The repositioning will allow for optimum reception. You will need to scan for channels on your TV. This is a very important step. Your TV will NOT receive signals from the antenna without doing a channel scan. We recommend that you see you TV’s menu screen for this process or refer the instruction manual that came.
If you are still not able to access any channels, your antenna may be over amplifying the signal. Turn amplifier to the OFF position behind the antenna and rescan for channels again.

If you have any other questions, please give us a call at 1-800-654-8483, press option 1 and provide our Support Team with your ticket number 311204. You can also email us at [email protected] and include your personal ticket number in the subject line.