Customer Ratings & Reviews

Hi bigfootcat, thank you for reaching out to us regarding our GE UltraPro Bar HD 400 indoor Amplified Antenna. We are very sorry to hear about your recent unsatisfactory experience you had with our product. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can.
Depending on your location regarding terrain, elevation, etc. and depending on the location of the transmitters for your local stations will determine in large part, the type of antenna required to pull in the stations. Both your general location and the specific area that the antenna is located can affect reception. The distance, terrain and obstacles (buildings, power lines, etc.) between you and the signal tower greatly affect the strength of the signal that reaches you. Where you locate the antenna in the room can also affect the strength of the signal that you receive. First, make sure that the antenna is fully extended on each end. This will allow the antennas dipoles to be fully extended for better reception. The antenna must be connected to the TV and connected to a power source at all times in order for the antenna to function properly. You will need to scan for channels on your TV. This is a very important step. Your TV will NOT receive signals from the antenna without doing a channel scan. We recommend that you see you TV’s menu screen for this process or refer the instruction manual that. You can use a website like www.tvfool.com to find the direction your signals are coming from and position the antenna where it is facing toward the tower, as well as, positioning the antenna as high off the ground as you can. The repositioning will allow for optimum reception.
If the problem persists, please contact our Support team at 1-800-654-8483, press option 2 and provide our Support Team with your personal ticket # 297110.

Hello BobS, Thank you for reaching out to us regarding our GE UltraPro Bar HD Antenna. We understand how frustrating it can be for one to not get the best result of a product. Our priority is to offer complete customer satisfaction for all our customers. The Antenna may be over amplifying the signal, meaning that it’s giving it to much power and it’s missing the towers. Your antenna has a built-in amplifier that you can manually turn On/Off located on the back of the antenna. First, make sure that the antenna is fully extended on each end. This will allow the antennas dipoles to be fully extended for better reception. The antenna must be connected to the TV and connected to a power source at all times in order for the antenna to function properly. We recommend turning off the In-line amplifier and rescan for channels. If you have any more questions, please give us a call at 1-800-654-8483 option 1 and provide our Support Team with your ticket number 248555. We are eager to work together with you to get the best out of our product and help you with your concerns. We look forward to hearing from you

Hi Dbisho, Thank you for bringing this matter to our attention. We are sorry to hear about your unsatisfactory experience with our GE UltraPro Bar Antenna. Our priority is to offer complete customer satisfaction for all our customers. Your channels will depend on the signals provided by your local stations in your area. You can click on this link to see what kind of signals are available in your location, just simply click on the “Click here” and enter your zip code http://www.tvfool.com/. We suggest that you try and move the antenna where the signals are coming in the most and run another channel scan. If you have any more questions, please give us a call at 1-800-654-8483 option 1 and provide our Support Team with your ticket number 248540. We are eager to work together with you to get the best out of our product and help you with your concerns. We look forward to hearing from you

Hello Jake, Thank you for reaching out to us regarding our GE Ultra Pro Bar HD Antenna. We apologize that you are having problems getting reception with your antenna. Our priority is to offer complete customer satisfaction for all our customers. Depending on your location regarding terrain, elevation, etc. and depending on the location of the transmitters for your local stations will determine in large part, the type of antenna required to pull in the stations. Both your general location and the specific area that the antenna is located can affect reception. The distance, terrain and obstacles (buildings, power lines, etc.) between you and the signal tower greatly affect the strength of the signal that reaches you. Where you locate the antenna in the room can also affect the strength of the signal that you receive. In general the higher you locate the antenna the better signal you will get. You can use a website like www.tvfool.com to find the direction your signals are coming from and locate the antenna closer to that direction. If you have any more questions, please give us a call at 1-800-654-8483 option 1 and provide our Support Team with your ticket number 251936. We are eager to work together with you to get the best out of our product and help you with your concerns. We look forward to hearing from you.