Customer Ratings & Reviews

Hi WingIT, thank you for reaching out to us regarding our GE UltraPro Bar HD 400 Indoor Antenna. We are very sorry to hear about your recent unsatisfactory experience you had with our product. As the manufacturer, our mission is to provide complete customer satisfaction and quality products that deliver the expected performance. Anytime we hear of problems encountered in the use of one of our products, we want to work with you directly and resolve the difficulties, the best we can.

Antenna reception range is based on a line of sight signal path from the TV broadcast towers to your home. Several factors can limit reception range at your location. Some of these are mountainous and hilly terrain, obstructions in the signal path and metal construction materials. First, make sure that the antenna is fully extended on each end. This will allow the antennas dipoles to be fully extended for better reception. The antenna must be connected to the TV and connected to a power source at all times in order for the antenna to function properly. You will need to scan for channels on your TV. This is a very important step. Your TV will NOT receive signals from the antenna without doing a channel scan. We recommend that you see you TV’s menu screen for this process or refer the instruction manual that came. You can use a website like www.tvfool.com to find the direction your signals are coming from and position the antenna where it is facing toward the tower, as well as, positioning the antenna as high off the ground as you can. The repositioning will allow for optimum reception. It is important that you rescan your channels once the antenna has been repositioned. If you are still not able to access any channels, your antenna may be over amplifying the signal. We recommend that you switch the amplifier to the OFF position behind the antenna and rescan for channels again

If the problem persists, please give us a call at 1-800-654-8483, press option 1 and provide our Support Team with your ticket number 292701. We look forward to working with you to ensure your complete satisfaction with our GE UltraPro Bar HD 400 Indoor Antenna.

Hello Unhappy, Thank you for reaching out to us regarding our GE UltraPro Bar HD 400 Amplified Antenna. We’re sorry to hear that you’re experiencing signal issues with our product. Our priority is to offer complete customer satisfaction for all our customers. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can.
Depending on your location regarding terrain, elevation, etc. and depending on the location of the transmitters for your local stations will determine in large part, the type of antenna required to pull in the stations. Both your general location and the specific area that the antenna is located can affect reception. The distance, terrain and obstacles (buildings, power lines, etc.) between you and the signal tower greatly affect the strength of the signal that reaches you. Where you locate the antenna in the room can also affect the strength of the signal that you receive. In general the higher you locate the antenna the better signal you will get. You can use a website like www.tvfool.com to find the direction your signals are coming from and locate the antenna closer to that direction.
If you have any more questions, please give us a call at 1-800-654-8483 option 1 and provide our Support Team with your ticket number 259893. We are eager to work together with you to get the best out of our product and help you with your concerns. We look forward to hearing from you.