Customer Ratings & Reviews

Hello Sparky, we want to sincerely apologize for your negative experience in our UltraPro Bar HD Indoor Antenna. As the manufacturer, our mission is to provide complete customer satisfaction and quality products that deliver the expected performance.

In reading your review, we see that you are having issues getting more channels. We would love to work with you directly and help resolve this issue, the best we can. The number of channels you receive will depend on the signals provided by your local stations in your area. You can use a website like www.tvfool.com to find the direction your signals are coming from and position the antenna where it is facing toward the tower. To maximize the number of channels you receive, try positioning or mounting the antenna as high as possible or near a window for best performance. Once you have located the direction of the signal, be sure to run a new channel scan on your TV in each position. This is a very important step. Your TV will NOT receive signals from the antenna without doing a channel scan.

If you have any other questions, please let us help. You can reach out to our Support Team at 1-800-654-8483, press option 4 and provide them with your personal ticket # 339952 or email us at bz@byjasco.com and include your personal ticket number in the subject line. Thank you and have a great day!

Hi Karla, thank you for your feedback. We are very sorry to hear about your recent unsatisfactory experience you had with our product. As the manufacturer, our mission is to provide complete customer satisfaction and quality products that deliver the expected performance.

You are correct, this antenna is designed to be stronger (Broad cast range of 60 miles) in compared to a non-amplified antenna. Antenna reception range is based on a line of sight signal path from the TV broadcast towers to your home. Several factors can limit reception range at your location. Some of these are mountainous and hilly terrain, obstructions in the signal path and metal construction materials. You can use a website like www.tvfool.com to find the direction your signals are coming from and position the antenna where it is facing toward the tower. To maximize the number of channels you receive, try positioning or mounting the antenna as high as possible or near a window for best performance. Once you have located the direction of the signal, be sure to run a new channel scan on your TV in each position. This is a very important step. Your TV will NOT receive signals from the antenna without doing a channel scan.

If you have any other questions, please contact our Support team at 1-800-654-8483, press option 4 and provide them with your personal ticket # 339963. You can also email us at [email protected] and include your personal ticket number in the subject line. Thank you and have a great day!

Hello Machie, Thank you for reaching out to us regarding our GE UltraPro Bar Amplified Antenna. We’re sorry to hear that you’re experiencing signal issues with our product. Our priority is to offer complete customer satisfaction for all our customers. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. First, make sure that the antenna is fully extended on each end. This will allow the antennas dipoles to be fully extended for better reception. The antenna must be connected to the TV and connected to a power source at all times in order for the antenna to function properly. Once these steps are complete we suggest you run another channel scan. If you are still not able to access any channels, your antenna may be over amplifying the signal. We recommend that you turn off the power inserter behind the antenna and rescan for channels again. You can use a website like www.tvfool.com to find the direction your signals are coming from and locate the antenna closer to that direction. If you have any more questions, please give us a call at 1-800-654-8483 option 1 and provide our Support Team with your ticket number 256180. We are eager to work together with you to get the best out of our product and help you with your concerns. We look forward to hearing from you.