Customer Ratings & Reviews

Hello thelegend23, we are very sorry to hear about your recent unsatisfactory experience you had with our product. In reading your review, we would like to have the opportunity to work with you directly and help you get more channels. As the manufacturer, we continuously strive to maintain high quality products that provide complete customer satisfaction.

The number of channels you receive will depend on the signals provided by your local stations in your area. This is something we have no control over. Antenna reception range is based on a line of sight signal path from the TV broadcast towers to your home. Several factors can limit reception range at your location. Some of these are mountainous and hilly terrain, obstructions in the signal path and metal construction materials. To ensure you receive the maximum number of channels you may want to experiment re-positioning the antenna. For best antenna reception the ends of the antenna must me fully extended. Place the antenna as high as possible or near a window. You can use www.antennaweb.org to look for the DTV reception maps to determine the available stations and location of the broadcast towers in your area. Make sure to scan your TV for channels. This is a very important step. Your TV will NOT receive signals from the antenna without doing a channel scan. If you continue to receive poor TV reception, the antenna may be over amplifying the signal. Switch the amplifier to OFF position and re-scan your channels.

If the problem persists, please contact our Consumer Care team between the hours of 7AM – 8PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Tech Specialist with your personal ticket number 359703, so that we can resolve your issue promptly. If you’d prefer to email, our contact is [email protected] and please include your personal ticket number (359703) in the subject line. Thank you and have a great day!

Hi Ziggystardust, Thank you for bringing this matter to our attention, we’re sorry to hear that you are experiencing signal issues with our product. Our priority is to offer complete customer satisfaction for all our customers. Your channels will depend on the signals provided by your local stations in your area. You can click on this link to see what kind of signals are available in your location http://www.tvfool.com/, just simply click on the “Click here” and enter your zip code. First, you want to make sure that the antenna is fully extended on each end. This will allow the antennas dipoles to be fully extended for better reception. The antenna must be connected to the TV and connected to a power source at all times in order for the antenna to function properly. Once these steps are complete we suggest you run another channel scan. If you have any more questions, please give us a call at 1-800-654-8483 option 1 and provide our Support Team with your ticket number 248598. We are eager to work together with you to get the best out of our product and help you with your concerns. We look forward to hearing from you.

Hi Mommab, thank you for your feedback. We are very sorry to hear about your recent unsatisfactory experience you had with our product. As the manufacturer, our mission is to provide complete customer satisfaction and quality products that deliver the expected performance.

Antenna reception range is based on a line of sight signal path from the TV broadcast towers to your home. Several factors can limit reception range at your location. Some of these are mountainous and hilly terrain, obstructions in the signal path and metal construction materials. First, make sure that the antenna is fully extended on each end. This will allow the antennas dipoles to be fully extended for better reception. The antenna must be connected to the TV and connected to a power source always in order for the antenna to function properly.

You will need to scan for channels on your TV. This is a very important step. Your TV will NOT receive signals from the antenna without doing a channel scan. We recommend that you see you TV’s menu screen for this process or refer the instruction manual that came. You can use a website like www.tvfool.com to find the direction your signals are coming from and position the antenna where it is facing toward the tower, as well as, positioning the antenna as high off the ground as you can. The repositioning will allow for optimum reception. It is important that you rescan your channels once the antenna has been repositioned.

If you are still not able to access any channels, your antenna may be over amplifying the signal. We recommend that you switch the amplifier to the OFF position behind the antenna and rescan for channels again. If the problem persists, please give us a call at 1-800-654-8483, press option 1 and provide our Support Team with your ticket number 320297. You can also email us at [email protected] and include your personal ticket number in the subject line.