Customer Ratings & Reviews

Hi Smithy, thank you for reaching out to us regarding our GE UltraPro Bar HD 400 indoor Amplified Antenna. We are very sorry to hear about your recent unsatisfactory experience you had with our product. As the manufacturer, our mission is to provide complete customer satisfaction and quality products that deliver the expected performance. We would love to work with you directly to resolve the issue, so you can enjoy our products to their full potential.
Depending on your location regarding terrain, elevation, etc. and depending on the location of the transmitters for your local stations will determine in large part, the type of antenna required to pull in the stations. Both your general location and the specific area that the antenna is located can affect reception. The distance, terrain and obstacles (buildings, power lines, etc.) between you and the signal tower greatly affect the strength of the signal that reaches you. Where you locate the antenna in the room can also affect the strength of the signal that you receive. First, make sure that the antenna is fully extended on each end. This will allow the antennas dipoles to be fully extended for better reception. The antenna must be connected to the TV and connected to a power source at all times in order for the antenna to function properly. Once these steps are complete we suggest you run another channel scan. If you are still not able to access any channels, your antenna may be over amplifying the signal. We recommend that you switch the amplifier to the OFF position behind the antenna and rescan for channels again. You can use a website like www.tvfool.com to find the direction your signals are coming from and position the antenna where it is facing toward the tower, as well as, positioning the antenna as high off the ground as you can. The repositioning will allow for optimum reception.
If you have any other questions, please contact our Support team at 1-800-654-8483, press option 2 and provide our Support Team with your personal ticket # 280510.

Hi Will, thank you for reaching out to us regarding our GE UltraPro Bar HD 400 indoor Amplified Antenna. We’re sorry to hear that you’re experiencing signal issues with our product. . As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can.
The Antenna may be over amplifying the signal. Based on your current location, from the towers providing signals, your antenna might be receiving too much power causing it to miss the signal. Make sure that the antennas dipoles are fully extended. This will allow the antenna to receive the close range reception. Turn off the built in amplifier located on the back of the antenna. You can use a website like www.tvfool.com to find the direction your signals are coming from and position the antenna where it is facing toward the tower, as well as, positioning the antenna as high off the ground as you can. The repositioning will allow for optimum reception. You will need to rescan your channels once the antenna has been repositioned.
If the problem persist, please contact our Support team at 1-800-654-8483, press option 4 and provide our Support Team with your personal ticket # 285173. You can also email us at support@byjasco.com and include your personal ticket number in the subject line. We look forward to working with you to ensure your complete satisfaction with our GE UltraPro Bar HD 400 indoor Amplified Antenna. We look forward to hearing from you soon.

Hello Frustrated, thank you for sharing your review and the details on the issues you have experienced. Please accept our sincerest apology for this unsatisfactory experience you had with our product.

The Antenna reception range is based on a line of sight signal path from the TV broadcast towers to your home. Obstructions in the signal path such as metal construction materials, concrete and dry wall can disrupt the signal. To ensure you receive the maximum number of channels you may want to experiment re-positioning the antenna. For best antenna reception the ends of the antenna must me fully extended. Place the antenna as high as possible or near a window. You can use www.antennaweb.org to look for the DTV reception maps to determine the available stations and location of the broadcast towers in your area. Make sure to scan your TV for channels. This is a very important step. Your TV will NOT receive signals from the antenna without doing a channel scan. If you continue to receive poor TV reception, the antenna may be over amplifying the signal. Switch the amplifier to OFF position and rescan your channels.

If you have any other questions, please contact our Consumer Care team between the hours of 7AM – 8PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Tech Specialist with your personal ticket number 356532, so that we can resolve your issue promptly. If you’d prefer to email, our contact is [email protected] and please include your personal ticket number (356532) in the subject line. Thank you and have a great day!

Hi MikeK, thank you for your review. We apologize that our product did not meet and exceed your expectations. Your feedback is very important to us. We hope that you will give us an opportunity to discuss your unsatisfactory experience with our product. As the manufacturer, we continuously strive to maintain high quality products that provide complete customer satisfaction. Please reach out to us at your earliest convenience at 1-800-654-8483, press option 4 and provide our Support Team with your personal ticket # 368515 or email us at [email protected] and include your personal ticket number in the subject line, so that we can resolve the issues that you are having promptly. Thank you and have a great day.