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Customer Ratings & Reviews

Customer reviews

Rating 3.7 out of 5 stars with 186 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.5 out of 5 stars

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71%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 186 reviews
  • Rated 5 out of 5 stars

    Happy to Hear

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my father in law and he says he loves them. He's happy to be able to engage in conversations more now, than when he had trouble hearing other people converse.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for your feedback and review. We are delighted that your father-in-law can hear life, on the go. 😊 gohearing

  • Rated 5 out of 5 stars

    GoPrime OTC hearing aids

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using GoPrime hearing aids for 5 months. Not difficult to use but did take a little trial and error to get "set" for my preferred hearing settings. Would recommend.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for your feedback and positive review. We're very happy to hear that you can live life on the go with your Go Prime OTC hearing aids! If you have any questions or require assistance, please don't hesitate to reach out to our support team at (302) 754-3190 or send an email to [email protected] and they will gladly assist. We wish you many more years of healthy hearing! gohearing

  • Rated 3 out of 5 stars

    Dirty aids

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t like the black outside. Looks like dirty ears

    No, I would not recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi Richard, unfortunately, the Go Prime OTC hearing aids are only available in black. The Go Ultra OTC hearing aids, however, come in gray. Please reach out to our support team at (302) 754-3190 or send an email to [email protected] and they will gladly assist. gohearing

  • Rated 3 out of 5 stars

    Seems to work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to work but I need to get used to it better

    No, I would not recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for your feedback. If you require any assistance with your Go Prime OTC hearing aids, please reach out to our support team at (302) 754-3190 or send an email to [email protected] and they will gladly assist. gohearing

  • Rated 5 out of 5 stars

    Good hearing aids for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my mom, she loves them. Though I wish there was an issuance I could have bought with these incase of loss by user….

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for sharing your mother's experience with us! At this stage, insurance doesn't cover over-the-counter hearing aids, unfortunately. We wish your mother many more years of healthy hearing!🦻 gohearing

  • Rated 1 out of 5 stars

    No way.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good at all. They plugged my ears so much with their large size, I could hear my own voice more than other people's.

    No, I would not recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, we apologize for any inconvenience you may have experienced with your Go Prime OTC hearing aids. If you require any assistance, please reach out to our support team at (302) 754-3190 or send an email to [email protected] and they will gladly assist. gohearing

  • Rated 1 out of 5 stars

    I would like to have not served me when the 700 se

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took them back today and got a refund. They did not work for me plus the one error totally mechanical device in it or the audio quit totally.

    No, I would not recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Edward. We're sorry to hear that your Go Prime OTC hearing aids did not work for you. We wish you all the best in your hearing health journey. gohearing

  • Rated 5 out of 5 stars

    Go pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality for the purpose needed Would recommend mild to moderate hearing loss

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for your feedback and positive review. We're happy to hear that you can live life on the go with your Go Prime OTC hearing aids. We wish you many more years of healthy hearing! gohearing

  • Rated 1 out of 5 stars

    Doesn’t last

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great when it was working. But it stopped working completely after three weeks and wouldn’t charge.

    No, I would not recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for your feedback. We're sorry to hear that your hearing aids stopped working. We would love to assist you with this matter. Please reach out to our support team at (302) 754-3190 or send an email to [email protected] and they will gladly assist. gohearing

  • Rated 5 out of 5 stars

    Listen to this

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great right out of the box , I really enjoy the clarity and my wife likes it too.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for your feedback and review. gohearing

  • Rated 5 out of 5 stars

    Say!!!! What did you say??

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hearing better, great product for the money, would recommend!

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Sharon, thank you for your feedback and positive review. Should you require any assistance, please don't hesitate to reach out to our support team at (302) 754-3190 or send an email to [email protected] and they will gladly assist. We wish you many more years of healthy hearing on the go! gohearing

  • Best Buy Employee

    Rated 5 out of 5 stars

    Awesome product

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome for my grandpa and he uses them every day and super worth the value!

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Kyler, thank you for sharing your grandfather's experience with us. 🙌 We wish him many more years of healthy hearing, on-the-go!🦻 gohearing

  • Rated 5 out of 5 stars

    Hearing better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can hear better in certain situations but not all

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Marianne, thank you for your feedback and positive review. If you require any assistance with the settings of your hearing aids, please reach out to our support team at (302) 754-3190 or send an email to [email protected] and they will gladly assist. gohearing

  • Rated 1 out of 5 stars

    Hearing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product did not meet with my standards. Should have small sleeves to make them more comfortable

    No, I would not recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, John, we're sorry to hear that the Go Prime OTC hearing aids did not meet your needs. If you have any questions, please don't hesitate to reach out to our support team at (302) 754-3190 or send an email to [email protected] and they will gladly assist. We wish you all the best in your hearing health journey. gohearing

  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Associates were very helpful and the product was everything I wanted and met my needs.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, William, thank you for your feedback and positive review. We wish you many more years of healthy hearing, on the go! 🦻 gohearing

  • Rated 5 out of 5 stars

    Gotta Love Best Buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to Order, Reasonably Priced, Fast & Accurate Delivery, Product Works Greatll!

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for your feedback and positive review. Wishing you many more years of healthy hearing, on the go! 🙌 gohearing

  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife tried them. She is still trying to get use to them. They work great.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for sharing your wife's experience with us! If she requires any assistance with her Go Prime OTC hearing aids, please don't hesitate to reach out to our support team at (302) 754-3190 or send an email to [email protected]. Wishing your wife many more years of healthy hearing, on the go!🙌 gohearing

  • Rated 1 out of 5 stars

    Poor Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the quality of these devices was poor. I tried to change the rubber tip on the device and the tip broke off inside the rubber head.

    No, I would not recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, WirelessMouse, thank you for your feedback. We apologize for any inconvenience you may have experienced with the quality of your Go Prime OTC hearing aids and the broken tip. Our support team would like to assist you in this regard. Please contact them at (302) 754-3190 or send an email to [email protected]. gohearing

  • Rated 5 out of 5 stars

    The hearing ads

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Hearing Aids were the best and I am very satisfied.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Ronnie, thank you for sharing your experience with us! We're very happy to hear that you can live life on the go with your Go Prime OTC hearing aids. 🙌 We wish you many more years of healthy hearing! gohearing

  • Rated 1 out of 5 stars

    Hearing aids

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of echo. Sound was tinny and sharp. Unfortunately not a good fit for watching tv.

    No, I would not recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, WalkerF, we apologize for any inconvenience you may have experienced with the sound quality of your Go Prime OTC hearing aids. Our support team would like to assist you. Please contact them at (302) 754-3190 or send an email to [email protected]. gohearing

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