Customer Ratings & Reviews

Great set of hearing aids, though the user did have a hard time with the buttons at first.

Good excellent hearing what else can I say ty very much

seem to work you do need to take the time to adjust them. Can't beat the price

They did to work, buzzing sound, everyone that I called said I sounded muffled.

Bought them for my mother to use and she LOVES them!!!

Simply stated - GARBAGE! Impossible to change domes. Customer service was of no help.

Great hearing aids work well and for well I enjoy them

Will have to return, only one ear piece holds a charge.

Did not work please don’t buy it . Highly don’t recommend

Mother had issues getting these adjusted where she could hear. She kept hearing an unknown male voice while wearing them & the TV was not on at the time. They also wouldn't hold the charge. Unfortunately, these weren't a good purchase & had to return them.

These are not easy to use and have a lot of background noise which is very loud and distracting. No app for self adjustment. RETURNING THESE AND DO NOT RECOMMEND!!!

these were more like amplifiers than conventional hearing aids. Returned them.

I've only used these for about a week now, but here's what I like about them so far: They were super easy to start using--no app to download or Bluetooth connection to mess with. They use rechargeable batteries so no messing with replacing tiny button batteries. They'll run for 30 hours on a charge, then you just put them back in the case and they'll charge up again. The charging case is also small enough that it's easy to keep in your pocket so you can swap them out and not worry about losing them. The left-blue/right-red color coding is a nice touch so you can easily tell which is which. I do wish the end color was a more neutral tone instead of black so they aren't as noticeable. Even as they are, though, they just look like extra small ear buds and not necessarily hearing aids. I think they're also a reasonable price so you're not risking too much money if you don't like them. Plus, it looks like Best Buy will let you try them for 60 days, at least based on a response in the Q&A from the Go Hearing Team. If you want to get more details on how they work before you buy them, I strongly suggest reading the user guide which is conveniently linked in the Overview section on the Best Buy product page. Ignore the Go Lite instructions and just follow the Go Prime model. The only real configuration they might need is to select one of the three audio "programs" and then the volume level (1-8). These can be selected for each ear. The default program is "normal" which apparently amplifies all frequencies equally. The other two programs can emphasize either low or high frequencies more if you have more hearing loss in one of those ranges. The little volume/program button is probably the most troublesome feature on these devices. It's easy enough to use: press and hold for 3-4 seconds to switch between programs and quickly press once to toggle through the 8 volume levels. The problem is I'm constantly hitting the button when I put them in my ears or even whenever I adjust them to fit better. Maybe this will be less of a problem after I'm used to wearing them after a month or two. The only other place I see room for improvement is in the audio quality itself. While they do seem to do a good job of amplifying the sounds I want to hear, everything is a bit “tinny” sounding. I’ve had some regular ear buds that pass ambient sound through and it sounded a lot more “normal” than what I get through these. Maybe all amplifying hearing aids have this issue, but it’s still a bit annoying. Overall, though, these do the job and they don’t cost you thousands of dollars.

These OTC hearing aids are working very well for my husband. They barely show and are very adjustable.

I received the Go Hearing, Go Ultra OTC Hearing Aids in Gray. They seem to be well made and durable. They are comfortable to wear, don't fall out easily. I don't think they are right for my situation though, as I had a lot of whistling noises and my own voice was very amplified. I only have hearing loss in one ear. Now I let my mother try them as she has more hearing loss than I do in both ears, and she said they were very clear, no noises or voice amplified and worked just as good as the ones she uses regularly. Go Ultra hearing aids come in a nicely designed box with a compact recharge case that could easily fit in a bag or purse, it includes your hearing aids, an instruction manual, and several different tube lengths and dome tips. Go Ultra comes with rechargeable batteries and allows 20 hours of battery life per charge. allows Bluetooth streaming to iPhone and Android devices, does not allow customization to your specific hearing loss. Instead, the device has four pre-set programs, does not have a smartphone app. All adjustments are made through buttons on the back of the device. Go Ultra has two buttons on each device. Here is a quick rundown of what each button does. Top Button - a 3-second press turns the hearing aids on and off a quick press and release increases the volume Bottom button - a 3-second press changes programs, a quick press and release decrease the volume, a quick press and release accepts or ends phone calls. Go Ultra is worth a look if you are on a tight budget, have mild-moderate hearing loss, and need a device for simple listening situations like TV-watching.

I received a pair of Go Hearing - Go Ultra OTC Hearing Aids to use, test and review with the review to be posted on Best Buy's website. As I am very hard of hearing and also have tinnitus, I was very interested in Go Hearing's latest product as, to date, I have not found the perfect pair of hearing aids for my hearing condition and have not been fully satisfied with any of them I've tried before. The grey-colored Go Hearing Ultra OTC Hearing Aids arrived nicely boxed, with a rechargeable case for the hearing aids to nest in. The case acts as a charging station so no batteries are needed. These hearing aids are designed for use not, only to hear better, but also allow Buetooth connecction with smarphones allowing listening to digital music, podcasts and acceptance of phones calls while wearing. The Go Hearing Ultra are considerably less expensive than most prescription hearing aids with more features than many. The Go Hearing Ultra Hearing Aids are grey in color and sit behind each ear making them somewhat inconspicuous. The fit via clear plastic tubing into your ear canal and come packaged with a number of different size in-ear buds to allow the user to find the perfect fit for their ears. Volume controls and a button to accept phone calls is positioned on the behind-ear hearing aid units making it easy and convenient to control the use of the hearing aids. I only have one issue with the Go Hearing Ultra hearing aids - the inability to adjust the sound quality - treble, medium and bass. Other than that these are very good hearing aid units for the price!

I want return at both There was a little white thing but I don't know why they gave me this strange thing but I want to return a refund

The Go Hearing - Go Prime OTC is definitely a simple hearing aid. It has really good accessories but the aid itself functions very basically. The magnetic chargeable travel case is wonderful. The fact that these don’t take a battery is also a plus. The extra filter replacements and included size adjusters for the ear piece are great. The aid does stick out of the ear a lot more than the photo on the box seems to show. I also think that they need a much better diagram to show how you should place the aid in the ear correctly. (There is a very basic one but it needs a lot more detail.)      I have hearing loss in both ears but only wear a right sided aid due to the severity of my left ear hearing loss. For this reason, I only tested with the right aid. It was easy to set up. There is a green sticker you have to take off of each aid before use and then put it in your ear and push the button for volume control and setting control. (You push the same button quickly for volume and hold it a couple seconds to change the modes.) One note about the instruction manual is that page 4 says “Quick Start Guide” and tells you how to set up but then it does’t tell you until page 11 that you should have charged the aids fully before the first use. I think they should have said that as the first thing on page 4.      When first putting them in the ear, I didn’t notice much change so I turned up the volume. A note about this is that you can only turn the volume up, not down. To make the volume go down you have to turn it all the way up until it double beeps and then the volume resets back at the lowest volume and you can adjust back up from there. That’s really inconvenient. I could definitely hear things get louder but it also made all the sounds have an echo. The sound quality is not good, everything has a robotic or tinny sound. There are three settings for the aid: Normal setting, high frequency mode and low frequency mode. I didn’t notice a huge difference between the first two but I found the low frequency mode to be the most comfortable (though still not great). My voice was echoey in all modes. I tried to see if there was a solution for this and changed out the tips to try fitting the aid in my ear better but nothing helped. The manual even said “ You may hear the internal workings of the device and your own voice may also sound quite loud and hollow. This is normal.” I think that’s definitely problematic. This is not an acceptable standard for hearing. My concern is that those who actually need this aid would be misguided by what an aid can and should do for the average user. The box says “noise and feedback management” but I don’t think it regulates sounds very well. Final thoughts: I would not recommend these aids. The only possible use I could think of was maybe for occasional one-on-one conversation in a quiet room or perhaps to hear the tv louder while your friend keeps the volume at their own comfort level, but you would have to be okay with the distortions to the sound quality for that to even work.

Did not work. Big disappointment. I will not trust Best Buy again for this item.

They are hard to fit and adjust. No way these were hidden in ears. On first day wax guard got clogged and not able to remove/replace it. Trying to get it out, a piece broke off so was told warranty was void. Way overpriced. Got some much cheaper that are better.