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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 158 reviews

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Rating by feature

  • Video Quality

    Rating 4.6 out of 5 stars

  • Mobile App

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are positive about the Geek Squad Certified Refurbished Nest Wi-Fi Video Doorbell's excellent camera quality, ease of use, and generally easy installation. Many also appreciated its condition upon arrival and compatibility with other smart home devices. However, customers are negative about the battery life, citing it as a significant drawback. Some also reported issues with Wi-Fi connectivity and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 158 reviews
  • Rated 4 out of 5 stars

    Camera door

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, we don’t have to change a lot it detects every movement and recognize familiar faces

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    5.0 out of 5 starsGreat Peace of Mind

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    'm really impressed with this doorbell. It's not flawless, but it does everything I need it to do very well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Google does it right.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I'm glad that I stopped using the Eufy doorbell I got. It always ran out of battery too fast because it couldn't recognize anything accurately. Google doorbell was so easy to install and set up and everything I have is already Googlized so I don't know why I didn't get it sooner. Technically, Nest Aware is needed to get all the fancy tools and benefits but for $40 refurbished? I figured the first year of Nest Aware pretty much pays for itself. One thing that isn't ideal (but I can live with it) is that it gets really really cold where I live so it won't operate in -4 F° but most decent doorbell cameras operating on battery can't anyways.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great quality doorbell camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent 1080p quality doorbell camera. It integrates with the Google Smart Home system so you can see every time someone rings the doorbell. I got the refurbished one for a great price and I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Battery discharges faster in colder weather

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is good - video quality, easy installation, ease of use, app integration. Only complaint is that is that it discharges quite fast when it got cold outside.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, it's great to hear that you liked the video quality, ease of installation and use, and app integration of your Nest Doorbell (Battery). We're sorry for the short battery life you experience whenever it gets cold.

      During winter, the battery life of Nest Doorbell (Battery) may have less than half the life that it has at temperatures close to -4°F (-20°C). A typical battery life of Nest Doorbell (Battery) will last about 2.5 months (about 13 - 16 recorded events per day). Keep in mind that the battery life may vary since it will still depend on factors including activity, temperature, and selected camera settings.

      Please consider contacting our support team whenever you encounter any issue with your Nest Doorbell (Battery). We'd be happy to assist you here: https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Next doorbell

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, but i wanted the battery to last a bit longer and it sometimes lags when i am trying to view the live angle.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, ElMoy. Thanks for sharing your experience with the Nest Doorbell Battery. We appreciate your feedback. We're glad to hear that it's working well for you, and we understand your desire for a longer battery life. To optimize the battery life, consider adjusting the camera's settings to find a balance between performance and longevity. You can customize motion detection sensitivity and recording duration to suit your needs. If you have more questions and other concerns, please feel free to reach out to our dedicated team of specialists on the Google Help Center: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Works Well, Not Apartment Friendly

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its really nice and works well with all the other google elments. I did have to buy a mount so I didnt have to screw it into my door since I live in an apartment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, but frustrating.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent doorbell, but it’s really irritating that Google won’t integrate it with the Nest App forcing you to use the Google Home App instead.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty well functionally with the exception of the button that helps mount it sometimes gets stuck. There was some minor scuffs but nothing major

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, Mh1997. Thanks for letting us know that your Nest Doorbell (battery) works well. We’re sorry to hear it came with minor cosmetic imperfections. For optimal activity detection, the circles at the back bottom and top need to be aligned with the holes at the baseplate. If you find this concern service affecting, we recommend reaching out to your retailer to return or replace your device.

      Your experience means a lot to us. If help is needed, don’t hesitate to let us know by visiting us here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Almost perfect!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great doorbell camera. Video and picture quality better than others. Only issue is the viewing angle could be greater.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, Cbandit97. We appreciate you for taking the time to share your feedback with us. We're glad that you liked the picture quality. We do apologize if the viewing angle fell short of meeting your expectations. We value your insights and we'll certainly pass along this information to our product team since we're always on the lookout for ways that can help us keep improving our products and services. If you have other support needs with your Nest Doorbell (Battery) that you would like us to address, please feel free to reach out our support team here: https://support.google.com/googlenest/gethelp madebygoogle

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Best doorbell camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it to go along with my other nest cameras and I do not regret it for a min

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google Doorbell

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite convenient to install. Good resolution and integrates well with Google assistant

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Reconditioned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I opted for the geek squad reconditioned model trying to stretch my dollars and I'm very pleased. Packaging was a new with everything present. You couldn't tell it wasn't new except a smudge on the gasket seal but that may have been from manufacturing. It's literally new, flawless, and working fine so far. The only ding i can offer is that the speaker volume is questionably low. Otherwise I'm very pleased to add this to our increasingly smart home!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option for Nest users!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My partner and I opted for this over Ring or Eufy or the ither hundred options. It pair perfrctly wirh our other Nest hardware and we love it so far.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Doorbell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera has been working great Everything came in the box like it was supposed to you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart Doorbell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks sleek and works well! Worth picking up the refurbished one if it’s available…no noticeable cosmetic issues and half the price.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Good one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent video door bell to have. I tried multiple other doorbell and this one seems to be best among them. I love this

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Love My DoorBell Cams

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are great. In my opinion they do a better job of picking up people than the actual nest cams in most instances.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Best camera ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google makes superior products . Geek squad refurbed unit was flawless . Camera works and looks great wish it came in black

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Your new door/video bell!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid preference- easy setup and use. Works well with all my other devices. Charging is a breeze and looks to last a long time.

    I would recommend this to a friend
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