Customer Ratings & Reviews

Hi there, LuisP. Thanks for taking the time to share your feedback. We appreciate you choosing the Nest Mini for your home automation system. We trust that you’re getting the most benefits out of your experience. If you run into any questions about the features and functionality of the Nest speaker, visit us at the Google Nest Help Page and we’ll gladly help you: https://support.google.com/googlenest/gethelp

Hey there, Ghost057. We’re sorry to hear your experience with the Nest Audio hasn’t been the best. A simple restart can resolve most issues — here’s how:

1. Disconnect the power cable from your device.
2. Reconnect the power cable.

If that doesn’t resolve the problem, reach out and we’d be happy to investigate: https://support.google.com/googlenest/gethelp?

Hi there, NickE. Sorry you’re running into connectivity issues on the Nest Audio. Here are some troubleshooting steps to get your device connected to your internet:

1. Reboot your Wi-Fi router: Unplug the power source for one minute, then plug it back in.
2. Reboot your Nest speaker or display: Disconnect the power cable from the speaker then reconnect the power cable back into the speaker.
3. On your mobile device, turn off the Wi-Fi, then turn it back on.
4. If you have a dual-band router, try to set up your speaker or display on both the 2.4 GHz and 5 GHz bands.

If these steps don’t resolve your concern, we’re just a click away: https://support.google.com/googlenest/gethelp?

Hey Michaelwestervelt, we’re thankful for your feedback and we’re glad that you find the sound of the Nest Audio great. We hear your concern about playing specific songs without paying a subscription.

We understand that having access to free music is cool. Although you can still play music using YouTube Music and Spotify for free, what you'll hear is a station of songs inspired by the song, album, or artist. You may not get specific songs, albums, and/or artists, but you can ask for music based on genre, mood or activity. You can also link your music services and pick a music service as your default to enjoy music from popular music services by artist, song, genre, album, playlist, mood or activity. This default service will be used first when possible. Please see the steps below:
- Make sure your mobile device or tablet is connected to the same Wi-Fi network or linked to the same account as your speaker or display.
- Open the Google Home app.
- At the top right, tap your account.
- Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
- Go back to the home screen, and at the top left, tap Add, tapMusic.
- To choose your default service, tap the music service you'd like to use. Assistant will use this service when you say “Hey Google, play music.”
Here are the list of music apps and partners you can use with your Nest Mini: https://assistant.google.com/explore/c/10/

We’re always here to help improve your experience. Please let us know if you have concerns about your Nest speaker using this link: https://support.google.com/googlenest/gethelp

Hi Kaimanakoa, thanks for letting us know of your insights. We’re sorry that your Nest Audio didn’t meet your expectations.

You can try these steps for creating a speaker group for your Nest Mini and your other speakers:

- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest Mini and your other speakers.
- Open the Google Home app.
- At the top left, tap Add and then Create speaker group.
- Tap each device you want to add to the group. A check will appear next to each device you select.
- Tap Next enter a name for your group then tap Save.

If you need further assistance, you can always reach out to our support team by visiting this link: https://support.google.com/googlenest/gethelp