Customer Ratings & Reviews

Hi there Blair2024, thanks for sharing your feedback. We're sorry to hear that your Nest Audio will sometimes have some connectivity issues.

To improve the Bluetooth connectivity for your Nest Audio, we recommend trying out some helpful steps below:
- Restart your Nest Audio. Unplug it and wait for 10 seconds, then plug it back in. Wait for the device to reboot, then try to ask the Assistant your question again.
- If you get these errors frequently, try to move your speaker or display closer to casting mobile phone or tablet.
- Try using another mobile phone or tablet device to see if you will encounter the same issue
- Perform a factory data reset on Nest Audio. Check on the back of your device, switch the mic off. The lights will turn orange. Press and hold the center of the Nest Audio, near the top. After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.

If the issue remains, please feel free to contact our support team so we can assist you with the issue. You may reach out to us via the Google Nest help page: https://support.google.com/googlenest/gethelp

Hi there Marc, thanks for taking the time to share your feedback. We’re sorry to hear that your Nest Audio didn't meet your expectations.

Adjusting the sound settings may improve the sound quality. You can change the audio settings of your Nest Audio in the Google Home app. Make sure your mobile device or tablet is connected to the same Wi-Fi or linked as your Nest Audio. Here’s how:
- Open the Google Home app.
- Tap the device you want to adjust Settings, select Audio, select Equalizer.
- Adjust Bass and Treble level.

If you need further assistance, you can reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi makingroceries, thanks for sharing a review about the Nest Audio, and we’re sorry to learn of your issue with its sound quality.

If you haven’t yet, it may be helpful to try the following steps that might improve the sound quality of your speaker.

How to adjust the volume:
- Make sure your mobile device or tablet is connected to the same Wi-Fi network or linked to the same account as your Nest Audio.
- Open the Google Home app.
- Tap your speaker, then adjust the volume.

How to change the audio settings of your Nest Audio in the Google Home app:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest Audio.
- Open the Google Home app.
- Tap the device you want to adjust, select Settings, select Audio, then select Equalizer.
- Adjust Bass and Treble level.

If the sound quality is not improved after trying the steps above, we’d appreciate it if you can visit us anytime here and we’d be happy to help: https://support.google.com/googlenest/gethelp

Hi Chichi, thanks for taking the time to share your feedback. We regret to hear that you’re unable to enjoy the full functionality of your Nest Audio.

Here are other things you can do with your Nest Audio: https://support.google.com/googlenest/answer/7130274

We value your feedback, and your satisfaction is what drives us in improving our products and services. We’re hoping that you’ll keep enjoying your Nest Audio, and if you need assistance, don’t hesitate to contact our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp

Hello there, Filippelli74. We're sorry that your experience with the Google Nest products you purchased didn't meet your expectations. We hear your frustration and would like to provide you with the best help possible and identify the cause of these issues you’re having with your devices. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi Tchamander, thanks for sharing your feedback on the performance of your Nest Audio. We're sorry to hear that your experience was less than ideal when it comes to the performance of its bass. You can pair your Nest Audio via Bluetooth so you can play music from your smartphone. To know more, you can check the link here: https://support.google.com/googlenest/answer/7381505

If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, VivianeF. We’re sorry to hear you’ve run into some problems with the Nest Audio. We’d be glad to investigate to see what happened and get your device working again — reach out to us here: https://support.google.com/googlenest/gethelp?

Hi Nick, thanks for sharing your experience. We’re sorry to hear that Nest Audio didn’t work as expected.

Using your Nest Audio, you can choose to turn on surround sound on your Chromecast or Chromecast Ultra. Here’s how:

- Make sure your mobile device or tablet is linked to the same account as your Chromecast or Chromecast Ultra.
- Open the Google Home app Google Home app.
- Tap your device and then Settings .
- Scroll down to "Sound settings" and then tap Surround sound.

Note: By default, surround sound mode will be set to auto-detect. But, you can change the mode to AC3/EAC3 surround sound, AC3 surround sound only, or Stereo only. Check the modes your TV supports before you change this setting. This might result in no audio if your TV doesn't support a specific mode.

We value your feedback, and we’d like to help you the best way we can. For further assistance, you can reach out to us using this link: https://support.google.com/googlenest/gethelp

Hi Earthangel27, thanks for sharing your experience. We’re sorry to learn that Nest Audio didn’t meet your expectations and had to return it.

We want to make every customer’s experience great, and we’d appreciate it if you can tell us more about your feedback.If you’re willing to reach out, please feel free to contact us anytime here and we’d be happy to help: https://support.google.com/googlenest/gethelp

Hi Eric, thanks for posting your feedback about the Nest Audio, and we’re sorry to learn that it’s a disappointing experience for you.

We suggest trying these simple steps that may improve your experience:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your speakers.
- Cast music to the group that's playing out of sync
- Stand between the out-of-sync speakers (or as close to in between as you can) and adjust their volume levels so you hear them both playing at about the same level.
- Open the Google Home app.
- In Home, tap the device you want to correct the group playback delay.
- Tap Settings > Group delay correction.
- Move the slider to the left or right until the audio sound is in sync.
You can also learn more on how to correct group playback delay here: https://support.google.com/googlenest/answer/6318642

For further assistance, you can reach out to our support team anytime by visiting this link: https://support.google.com/googlenest/gethelp