Customer Ratings & Reviews
- Model:
- NC2100ES
- SKU:
- 5451208
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the Nest Cam Outdoor security camera's superior camera quality and ease of use, finding installation straightforward and night vision excellent. However, some users experienced connection issues and noted the relatively high price. Concerns were also raised regarding battery life and the necessity of a paid subscription for cloud storage.
This summary was generated by AI based on customer reviews.
Keeps going off line
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this security camera it keeps going off-line I cannot get any help was on hold for 45min and just gave up.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .We're sorry to hear about these issues you've experienced with your Nest Cam going offline and the issues reaching our support. Our support is available 24/7 so if there's a long hold time feel free to reach out at a different time or through a different support channel.
Nest.com/help
Bad WiFi maybe an antenna needed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like googled products, but this one sucks, bad WiFi maybe an antenna is needed
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi SpaceMonkey,
Thanks for bringing this issue to our attention. We're really sorry this happened to you, but we'd like to help you as best as we can.
Connectivity issues may be caused by interference between your Wi-Fi router and Nest Cam Outdoor. To isolate the issue further, we recommend temporarily moving your Nest Cam Outdoor closer to the router. If you notice an improvement with performance and Wi-Fi connectivity, you can consider using a Wi-Fi extender between the router, and where your Nest camera is mounted to improve the connection and lessen the interference.
Another possible reason may be the bandwidth your camera is connected to. Please make sure your Nest Cam Outdoor is utilizing the 2.4GHz band since it covers a larger area than 5GHz band does as long as the 2.4GHz band can deliver 2Mbps of download and upload speeds.
In case the connectivity issue continues, we'd like to take a closer look to understand what is actually causing the problem. Please feel free to get in touch with us here: https://support.google.com/googlenest/contactflow
Camera Nest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of picture for the price of the product not worth it. Night vision on the camera is aweful.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .By default the Nest is set to medium quality, but this can be adjusted through the app. Keep in mind that the Nest Hello and Nest app will automatically adjust the video quality based on available bandwidth. Details here: https://nest.com/support/article/How-do-I-change-the-quality-of-my-Nest-Cam-s-video-to-save-bandwidth
Awful technology and customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was by far the worst purchase I’ve made in a while. The camera was difficult to sync. I worked on syncing the device for 4 days. It would take forever to reach the customer service department, and when I did- I still couldn’t get the help I needed. None of the reps seemed to know what they were really doing. Very inexperienced. I took the product back.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .We're sorry to hear about the issues you've experienced when attempting to set up the Nest Cam Outdoor, it's unexpected to hear that you've had so much trouble pairing the Nest Cam, as this usually takes less than 5 minutes to accomplish.
Please reach out to us through one of our social media channels if we can assist with anything.
Nest.com/help
Camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did t like it . It wasn’t clear enough . And if only records small clips
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Sofia,
Thanks for your feedback. We're sorry to hear that Nest Cam Outdoor didn't meet your expectations.
Blurry images may also be linked to the bandwidth congestion on your Wi-Fi network.
Nest cameras typically require between 0.8 Mbps to 4.0 Mbps per device to upload properly, depending on the video quality setting you selected. We suggest making sure your Wi-Fi network is clear, and the Wi-Fi signal to Nest Cam Outdoor is strong.
The new Nest Aware and Nest Aware Plus subscription plans actually lets you enjoy both storing your video clips and 24/7 recording onto the Cloud. We recently launched this cost-saving plan to cover all the Nest cameras in your home for a fixed price. You get additional features such as 30 days of event video history, intelligent alerts, Sound detection (US only), and Emergency calling (US only).
If you still encounter the same issues after performing the steps we provided, then we may need to have a deeper look at the issue and improve your experience. You can count on us to provide your support needs here: https://support.google.com/chromecast/gethelp
Subscription required to work properly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You’ll need to pay a monthly fee to have full functionality of the cameras! Without the monthly fee you only get 3 hours of video in the past that had detected motion only (so no full video recordings). Free trial is okay but not worth it. Arlo might be a better option!
No, I would not recommend this to a friendBad connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looses connection to wifi frequently. Had to reboot my router multiple times and still same issue.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .We're sorry to hear you've experienced connection issues with your Nest Cam outdoor. It's possible that there may be some type of interference causing these issues. You can follow this link for more details: https://nest.com/support/article/What-is-wireless-interference-and-how-do-I-troubleshoot-it
Nest Cam Outdoor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars. Camera would not work. I spent a considerable amount of time on the phone with your customer support helping me set it up. When I moved it to the location it was intended for, it never worked again. I returned it for a complete refund.
No, I would not recommend this to a friendSlightly disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with this product didn't work as expected and had a lot of trouble using with my computer.
No, I would not recommend this to a friendNot a chance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not buy any Nest products. There are better products on the market that outperform Nest in every category. If you want your video feed constantly buffering, MIA, or want to pay a 3rd party to keep “your” videos on “their” servers. Then go right ahead.
No, I would not recommend this to a friend- Cons mentioned:Storage
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad product Bad company Over charge for storage
No, I would not recommend this to a friend Slow if you don’t have fast internet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow. Make sure you check your internet speed before buying.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .You can find our bandwidth requirements in the following article:
https://nest.com/support/article/How-much-bandwidth-will-Nest-Cam-use
If any further assistance is needed don't hesitate to reach out to our support team so that we can help.
nest.com/help
Expected more from Nest & Best Buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the two cameras didn't work. Was a gift, so not a very good one. When I got home, I brought camera back with me and tried it at my house. Acts like it want to work but camera blacks out.
No, I would not recommend this to a friend- Pros mentioned:Camera quality, Ease of use, Night vision
Super duper
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Nest product (1st was the thermostat) and it did not disappoint. It was very easy to install and setup. The camera works really well, both in day time and night time. I'm really impressed at how well it works at night with no lighting on my porch. The nest aware service works really well, giving me email alerts when there is activity detected and it's super easy to move through the video timeline to look at only activity that matters. The only thing I would like to make it better is a longer USB cable between the camera and the adapter. I was able to reach with the provide cable into my crawlspace but a few more feet would have made mounting the power adapter better.
I would recommend this to a friend cloud storage servers unstable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our first camera failed within 7 days, customer service replaced it quickly. Cloud video storage servers were unstable and the storage price is too expensive, when app and server stability is less than 70% available.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .We're sorry to hear about these issues you've experienced with your Nest Cam. If you're experiencing issues with the live stream, we'd suggest looking over this article: https://nest.com/support/article/What-is-wireless-interference-and-how-do-I-troubleshoot-it
- Pros mentioned:Camera qualityCons mentioned:Connection
Overall Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 1 camera for the inside of my house to watch my dogs. Then I got a second inside one and then an outside camera. This is the second outdoor camera. We use it by our front door and back door. They have some connection issues with a little lag. We did go with the Nest Aware plan. For all 4 cameras it will be $250.00 a year but when we go out of the country it is great to have. If you didn't have to pay so much it would be better. Maybe having a 2 day plan and only half the fee. But over all a good camera.
I would recommend this to a friend Poor product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working correctly after a few months. Now night vision not working at all and very poor quality image. Other ones I have work fine for years.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Peewee,
Thanks for letting us know of the issue you’re experiencing with the Night Vision of your Nest Cam Outdoor. Sorry about the frustration this has caused and we’re here to help.
Most Night Vision issues are caused by your camera’s infrared light reflecting off a surface near your camera, like a shelf, window, window screen, or wall. You may try the steps below to isolate the issue:
- Clean the lens with a soft cloth that’s made for cleaning optics. Dust, thumbprints and dirt can cause poor image quality.
- Turn your camera so that any nearby surfaces or objects (like a wall) are out of view.
- Use the Nest app to zoom and enhance and crop out surfaces or objects that may be causing glare.
- If you see a bright white shape along the edge while everything else is too dark, there might be a surface that’s too close in your camera’s view (like a wall). Angle your camera so the surface stays out of view.
- Move nearby objects that may be reflecting the infrared light into your Nest camera.
Feel free to reach out to our support team so we can further assist you with your Nest Cam Outdoor issue here: https://support.google.com/googlenest/contactflow
Voice talk cannot work with Samsung S10
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No matter how I troubleshoot. The voice talk just won't work on my Galaxy S10. But it works on my iPad. Too expensive and not compatible with all phone. Be aware for other brands.
No, I would not recommend this to a friendMonthly subscription 'required' to view history
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The included viewing history is extremely limited and does not always work without purchasing a monthly nest aware subscription. For example, if a motion alert is set, it will only capture a snapshot and it will only be available for a few hours.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Without a Nest Aware subscription the Nest will still provide you with motion and sound alerts, and you can see the last 3 hours of motion captured as snapshots. More details about Nest Aware can be found here: https://nest.com/support/article/What-do-I-get-with-Nest-Aware-for-Nest-Cam
Broken Item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the product it lasted just long enough till i couldn't return it. Product wont turn on at all and will not connect to any device.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Ryan,
Thanks for letting us know about your experience with Nest Cam Outdoor. We understand how upsetting it can be that your device stopped working after such a short time.
Your Nest Cam Outdoor comes with a 2-year limited manufacturer warranty. In order to help you in the best way possible, we'd love to know more about what happened to your Nest Cam Outdoor. Please feel free to reach out to us by visiting: https://support.google.com/googlenest/contactflow