Customer Ratings & Reviews
- Model:
- GA02767-US
- SKU:
- 11082456
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
to a friend
Good Doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Door Bell, Battery lasts about a week. Good gift
I would recommend this to a friendAwsome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best video and audio quality very easy with Google home app/hub
I would recommend this to a friendGreat picture quality!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doorbell has a great picture quality!. Would recommend !
I would recommend this to a friendGood upgrader
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller that the battery version and longer recording.
I would recommend this to a friendVersion 1 was better with the Nest name on it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ever since Google tried to remove Nest from the picture, their products for the home are just terrible. Nothing works as well as the old Nest, or even the old DROPCAM that they forced me to remove and no longer would function. The 2nd gen will not connect very well to the rest of the network. You can no longer use the nest app for any new Google/Nest devices, and it keeps seeing "people" when there is no one. Never had a problem with old one before it died. I hope Apple gets into the game and starts making their own cameras, locks, and thermostats. This one I've had for a week and infuriated by it. Steer clear of the Google/Nest eco-system.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey PKovie, We appreciate you taking the time to share your experience. We understand how frustrating these recent Nest changes can be. We’d like to work with you to resolve the connectivity issues you’re experiencing with your 2nd gen Nest Doorbell, please contact us at: https://support.google.com/googlenest/gethelp?hl=en
Poor Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had trouble with the ring doorbell. I had to have help initially to get things set up right. Then it quit and I was given a replacement. When I hooked up the replacement, I couldn’t get it to set up correctly. Even though I’m a Total member I have had to pay $149 to get someone to come to our home to get it working. I feel like I’ve paid for this doorbell twice. Not the best experience.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi there, BillF. We’re sorry to hear your experience setting up your Nest Doorbell (Battery) wasn’t the best. While we’re glad you’re up and running now, we’re here 24/7 if you have any more problems: https://support.google.com/googlenest/gethelp
doorbell for ecosystem
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the doorbell works pretty well, but does not work well with their other products. i wanted this product to work well with their other security ones but it didnt work seamlessly.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Anthony. Thanks for sharing your concern with us on your Nest Doorbell (wired, 2nd gen). We're sorry to hear that it's not working well with your other products. We understand how frustrating this experience may have been for you. It's important to us that we provide you with the best help possible and identify the cause of the issues you’re having with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Stuck with this thing
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst Google/Nest product they make. It’s laggy and has gone offline a dozen or so times in the 6 months I’ve had it. The pulldown notifications don’t actually show the camera and it takes 30-60 seconds for it to load if the doorbell rings at which point the person has left. I like the way it looks and that’s why it’s getting two stars instead of one.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, JBG117. Thanks for sharing your feedback on your Nest Doorbell (wired, 2nd gen). We apologize for the frustrating experience you've had. We understand how important it is for your doorbell camera to function reliably. The lag, offline periods, and slow loading times you're experiencing are less than ideal. A simple restart can sometimes resolve temporary glitches. Ensure you have a strong and stable internet connection and make sure it meets the doorbell's requirement. Regarding the video quality, you can try lowering the video resolution in the Google Home app. If you already tried the suggested steps, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with products and services. Only complaint is that finding someone to help can be a challenge.
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, Marvelous. We appreciate your feedback and we’re glad that you like the Nest Doorbell (wired, 2nd gen). We’re sorry to hear about your experience in finding someone to help when you need it.. We're always striving to improve accessibility and responsiveness to our customers. You can tell us more about the specific challenges you’ve encountered as we have several resources available to help you. You’re always welcome to contact us through our direct support channels found here: https://support.google.com/googlenest/gethelp
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This second generation is horrible it misses alerts and does not notify you on the app of activity you actually have to go on the website of Google home in order to see some of your activity I want a refund. I am very disappointed in the new app also which is the nest aware plus it is horrible
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, Nikky2. Sorry to hear you have concerns regarding lack of alerts on your Nest Doorbell (wired, 2nd gen) — we understand this can be frustrating. You can change which notifications you get directly from the Google Home app — here’s how:
1. Open the Google Home app.
2. Tap Favorites or Devices.
3. Tap and hold your device's tile, tap More, then Settings.
4. Select Notifications.
Here’s a guide with more information: https://support.google.com/googlenest/answer/9210305
We’re here if you need an extra hand: https://support.google.com/googlenest/gethelp?
Okay
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doorbell button after the first few months is starting to lose its white color which is unusual for google products
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Blake. Thanks for sharing a review about the Nest Doorbell (wired, 2nd gen). We hear your concern, and we'd be happy to share this with the right team for future improvements. If you run into any challenges with using the Nest doorbell effectively, let us know here and we'll do our best to help: https://support.google.com/googlenest/gethelp
The bell you need
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the google doorbell its way better than the skybell I had. The notifications are not annoying and it works with My other smart home devices easily. Easy to install , Id recommend checking your transmitter to make sure it doesn't need to be upgraded before installing the ringer blew but it was an easy fix. The only negative is that once you update even just your wifi password I had to factory reset my bell and start all over. Losing my history but I was able to save the videos I wanted to keep to my phone.No way to just update the password to connect
I would recommend this to a friendBrand response from Nest Support
Posted .Hi LadyT, thanks for the feedback, we’re glad that you love the Nest Doorbell (battery). We understand that having the ability to update the Wi-Fi information for your doorbell using the Home app can be convenient. Your feedback counts, and we’d be happy to pass this information along to the right team for future improvements. In the meantime, if you come across any concerns around the performance or features of the Nets doorbell, please let us know anytime and we’ll do our best to help: https://support.google.com/googlenest/gethelp
Customer support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with customer phone support. Held on the phone for nearly an hour. Then requested call back which never happened
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, JohnZ. We appreciate your feedback on Nest Doorbell (wired, 2nd gen), and we’re sorry to hear about your experience with our support team. We’ll use your feedback to work on improving how we handle customer concerns with care and efficiency. Meanwhile, we’d like another opportunity to help and improve your overall experience. We encourage you to share your recent case number with us here: https://support.google.com/googlenest/gethelp
Pass on this one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to installation, nothing like the old model. Very hard to install. Doorbell chimes has different wires, etc. If I had known that I would have looked at other brands as well since it's like starting over again. Also, the new model is much bigger and an eyesore that some HOA's may be opposed to. The app doesn't work well either. They migrated over to a new app platform and now I have two doorbells on different apps.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi LisaLong. We're sorry to hear about the hard time during the installation process of your Nest Doorbell (wired, 2nd gen). We understand how challenging this can be. If you're still struggling with the device or if you have any questions, we recommend getting in touch with our support team. Tap here: https://support.google.com/googlenest/gethelp?hl=en
Notifications dont work correctly
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 cameras still being used by the Nest app, the new gen 2 doorbell requires Google Home app. I upgraded/nstalled last weekend and the video preview on the notifications does not work properly. So every notification you receive will just be showing the outside of your house not of the person,animal, etc that triggered the notification. So literally for every notification if you want to see what happened you need to open the app. And yes, my notifications work, in my notifications you can see leaves moving on plants etc. Its like the notifications dont know which part of the recorded "action" it should sent to the notification. Will give google a few weeks to fix this or I will have to return it and re-purchase the gen 1 wired that works with the Nest app. Do not buy this until you have seen reviews where people have indicated notifications are working.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Sj24, thanks for choosing our Google Nest products. We're sorry to hear about your disappointment with the images for the notification feature of your Nest Doorbell (Wired, 2nd Gen). We value your feedback and we'll make sure to pass this along to our product team since we're always searching for ways to improve our products and services.
Motion detection on Nest Doorbell (Wired, 2nd Gen) can be affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. To further improve your alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.
We're still hopeful that you will reconsider and keep using your Nest Doorbell (Wired, 2nd Gen). For any other questions you may have, you're always welcome to contact our support team here: https://support.google.com/googlenest/gethelp
There's better cameras out there.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video quality is not great. Installation was easy.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, AlanT. Thanks for sharing your sentiments on your Nest Doorbell (wired, 2nd gen). We're sorry to hear that your experience with the video quality was less than ideal. We suggest checking if the device is consistently getting a good Wi-Fi connection. If it does and the video quality is still the same, we recommend checking this Google Help article that may help improve the performance of the camera of your doorbell: https://support.google.com/googlenest/answer/9308376
If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Google doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent quality. Easy install but battery dies really fast.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, JasonM. We’re glad that you find the Nest Doorbell (wired, 2nd gen) with decent quality, and we hear your concern about its battery life. If your doorbell is detecting a lot of activities, adjusting the doorbell settings such as video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas can extend its battery life. This link can help: https://support.google.com/googlenest/answer/10901611
If you think the battery life is lower than expected even after adjusting the device settings, we can help you check for other reasons why the doorbell is behaving differently. Please contact us anytime so we can guide you with troubleshooting accordingly, here: https://support.google.com/googlenest/gethelp
uiuyiuyiu
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having problems connecting to my phone. gttttttttttttttttttttttttttttttttttttttt
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, JerryS. Thanks for the feedback, and we’re sorry to hear you ran into a connectivity issue with your Nest Doorbell (wired, 2nd gen).
A range issue or wireless interference can affect the connectivity of your doorbell. Sometimes it may pass the connection test during setup, but will struggle to stay connected. Your camera may be out of range due to weak signal, and wireless interference can give you trouble connecting Nest products or other wireless devices. It can also cause slow network communications or intermittent disconnections. So your Nest products might continuously disconnect and reconnect, or they may be slow to respond to app control. For more help, read Troubleshooting wireless interference here: https://support.google.com/googlenest/answer/9276282
If additional assistance is needed, please contact us anytime and we’ll do our best to help improve your experience, here: https://support.google.com/googlenest/gethelp
Great but...
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be great if they lasted more than a year. Ive had 2 of these and have at max made it a year and a half. And it looked awful at the end. In fact the one i have now hasnt swnt video in over a day.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, AarienM. We’re sorry to hear about your experience with the Nest Doorbell (wired, 2nd gen). We’d like to help you in any way we can. We recommend reaching out to our support team at your earliest convenience for troubleshooting guidance, here: https://support.google.com/googlenest/gethelp
Google doorbell gen2
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not as good as the gen 1. I had issues with it going offline and the recording length was not as good nest aware is not available and we like to monitor the video recording if any incidents have happened.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, DerekW. Thank you for sharing your review on your Nest Doorbell (wired, 2nd gen). We can see that you're experiencing some connectivity and recording issues with the device. It's important to us that we provide you with the best help possible and identify the cause of the connectivity issues you’re having. You have the option to get the Nest Aware subscription for your device. To know more about what you get with a Nest Aware subscription, we suggest visiting the Google Help article here: https://support.google.com/googlenest/answer/9233159