Customer Ratings & Reviews
- Model:
- GA02767-US
- SKU:
- 11082456
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
to a friend
Great video quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video quality is great! I bought this to replace a first generation nest doorbell that stopped working after 5 years and the only downside is that the new google nest products do not work with the old nest app, which is not a big deal just some getting used to using the google home app
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Jobbi, thanks for still choosing our Google Nest products, even after your older Nest Doorbell stopped working after 5 years. We're also glad to hear that you liked the video quality of Nest Doorbell (Wired). However, we're sorry to hear that the move to the Google Home app from the Nest app, didn't quite meet your expectations.
We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Indoor, Wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
- If you're willing, you may set up your Nest cameras to the Google Home app. Check out this help article: https://support.google.com/googlenest/answer/9893532
We’d like to help you with any support needs you have on Nest Cam with Floodlight, and see how we can improve it. Please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp
Glad I bought this!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would have been easy to install if it weren't for our builders putting glue on the previous doorbell. Other than that, it's excellent! The picture is better than the previous generation. Also, it would be best if you put in the additional extender on the box for houses with stone.
I would recommend this to a friendNest App - nope, it doesn’t work!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Normally this would receive a high rating. However, when buying a gen 2 doorbell, it can ONLY connect to Google Home, not the wonderful legacy Nest app. You really screwed this up Google. Now when replacing older Nest products, it can ONLY go on Google Home according to the Google tech support. Yup, that’s why this gets a pathetic 1 star rating.
No, I would not recommend this to a friendBest Doorbell is Glitchy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my second try with this doorbell. I’ve had issues both times attempting to add it as a connected device within the google home app. This time, I could never get the camera to display. So, unfortunately, due to the glitchiness of this device, I’m unable to use it.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hello JCDenver, thanks for sharing your experience with us. We're sorry to hear that you haven't been able to set up your Nest Doorbell Wired (2nd Gen). To better assist you and provide the best possible solution, please reach out through this link: https://support.google.com/googlenest/gethelp
Great product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Easy to intall; both hadware and software installation. Night vision works well. Good wide angle coverage. Sends notifications consistently for a person, package and animal (depends on what you select for notification).
I would recommend this to a friendDoesn’t work with old doorbell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with the electric circuit in our apartment and we cannot hire an electrician to increase the wattage to support this doorbell camera. Returned to store immediately and waiting for my refund.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Thanks for giving the Nest doorbell wired 2nd gen a go, DCiasico. Even though you returned the device, we’d like to get more feedback when you get a chance. Here’s a link to the survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Not showing what triggered notification
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded(?) gen1 to this gen2. The nest app is now useless and you must use google home. The notifications that are sent the phone does not give the correct preview of what actually triggered the notification. So when you recieve an alert, you have to actually open google home and play the video back. I’ll return if not corrected.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, thanks for posting your review here. We're sorry to learn that you're experiencing some notification issues with your Nest Doorbell. This is not the initial impression we want you to have with the device. There are a few things that may trigger errors with notifications such as sudden changes in the light level or shadow moving across the frame. For example, if a cloud moves in front of the sun. If you're willing to give it another go, let us help you with finding the cause of the issue and provide you with troubleshooting steps that may improve your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Works
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, would suggest the google hub as well. Just make sure you have a router that can support these devices. Otherwise they will randomly disconnect if you have to many devices on simultaneously.
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had some problems initially getting the camera to connect to our wi-fi, but once Spectrum replaced our 2-in-1 modem/router, all was resolved. We love this device!
I would recommend this to a friendEcosystem Trap Product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unlike the previous version, there's no Smart Device Management API access. That means you can't do anything with it outside of the Google ecosystem. You'll also suffer from limited features unless you purchase their cloud subscription. It's an ecosystem trap product.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Rensew, thanks for sharing your feedback to let us know of your concern with the Nest Doorbell (wired, 2nd gen), and we hear your concerns about lacking Smart Device Management API access. We understand that having the ability to view and control your doorbell directly from your security provider’s app can be ideal for your needs. We’d be happy to share your feedback with the right team for consideration when working on improvements with our products and services. Meanwhile, you can also check this link for current news, updates, and announcements: blog.google/products/google-nest
For services and assistance, feel free to contact us at the following link and we’ll do our best to help: https://support.google.com/googlenest/gethelp
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. I like the old next doorbell this wasn’t isn’t worth the money.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, We’re sorry to hear your experience with the Nest doorbell wired 2nd gen wasn’t the best. Your feedback is valuable and we’d like to hear more — share your thoughts with this survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Make one app that everything works in
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No support for nest app. So now I need 2 apps to see my cameras . Only Google could make a nest camera that doesn't work in their nest app. Their old cameras don't fully work in the Google home app and their new cameras don't work in the nest app
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Redman, thanks for sharing your feedback on Nest Doorbell (wired, 2nd gen). We can imagine how having to use two different apps can be an inconvenience for you. We’re aware that longtime Nest users enjoy having the option to view the Nest camera feeds from the Nest app or web or web app. However, our priority is to create an integrated experience with other Nest and smart home devices. While the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras, like you, can view your camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.
We request for your patience as we’re working on a seamless solution to create a better user experience. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app. And if you need help with any concerns about the performance and functionality of the camera, You're always welcome to let us know here and we’ll gladly help you the best we can: https://support.google.com/googlenest/gethelp
Doorbell disaster
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not work for us. Constant connection issues and was unable to connect with chime.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey Susank for you review!
We recognize the challenges you may be facing with your Nest Doorbell Wired 2nd Gen
To assist you effectively, please contact us using the following link: https://support.google.com/googlenest/gethelp
Upgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my 1st gen Neat Doorbell with 2nd. Big difference in clarity and view from the camera.
I would recommend this to a friend3rd doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge upgrade from the Nest Hello doorbells I already had. Easy to install and connect.
I would recommend this to a friendSurprisingly useful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t think it would be as useful as it’s been, besides seeing whose at the door
I would recommend this to a friendDoor bell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, I get to see the street view and notified when I have visitors.
I would recommend this to a friendNot as good as ring
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as Ring! Poor video quality with a huge delay on audio and video. Lacks in functionality and is completely dependent of the Google home app.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, CaioB. Thanks for sharing your feedback on your Nest Doorbell (wired, 2nd gen). We're sorry to hear that your experience with the video quality and audio was less than ideal. We suggest checking if the device is consistently getting a good Wi-Fi connection. If it does and the video quality and audio are still the same, we recommend checking this Google Help article that may help improve the performance of the camera of your doorbell: https://support.google.com/googlenest/topic/13433613
If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Google Nest Doorbell Wired (2nd Generation)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Google best Nest Doorbell Wired (2nd Generation) - Snow yet!
I would recommend this to a friendNever got it to work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After testing the transformer for the correct voltage and wiring the doorbell per instructions and getting a green light, I could not get pass “something is not right”.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, MilusS. We're sorry to learn that you're experiencing some difficulties with installing your Nest Doorbell (wired, 2nd gen). It's important to us that we provide you with the best help possible and identify the cause of the installation issues you’re having with your device and find a solution. We recommend that you reach out to our dedicated team of specialists on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp