Customer Ratings & Reviews
- Model:
- GA02767-US
- SKU:
- 11082456
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customer support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with customer phone support. Held on the phone for nearly an hour. Then requested call back which never happened
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, JohnZ. We appreciate your feedback on Nest Doorbell (wired, 2nd gen), and we’re sorry to hear about your experience with our support team. We’ll use your feedback to work on improving how we handle customer concerns with care and efficiency. Meanwhile, we’d like another opportunity to help and improve your overall experience. We encourage you to share your recent case number with us here: https://support.google.com/googlenest/gethelp
Okay
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doorbell button after the first few months is starting to lose its white color which is unusual for google products
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Blake. Thanks for sharing a review about the Nest Doorbell (wired, 2nd gen). We hear your concern, and we'd be happy to share this with the right team for future improvements. If you run into any challenges with using the Nest doorbell effectively, let us know here and we'll do our best to help: https://support.google.com/googlenest/gethelp
Notifications dont work correctly
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 cameras still being used by the Nest app, the new gen 2 doorbell requires Google Home app. I upgraded/nstalled last weekend and the video preview on the notifications does not work properly. So every notification you receive will just be showing the outside of your house not of the person,animal, etc that triggered the notification. So literally for every notification if you want to see what happened you need to open the app. And yes, my notifications work, in my notifications you can see leaves moving on plants etc. Its like the notifications dont know which part of the recorded "action" it should sent to the notification. Will give google a few weeks to fix this or I will have to return it and re-purchase the gen 1 wired that works with the Nest app. Do not buy this until you have seen reviews where people have indicated notifications are working.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Sj24, thanks for choosing our Google Nest products. We're sorry to hear about your disappointment with the images for the notification feature of your Nest Doorbell (Wired, 2nd Gen). We value your feedback and we'll make sure to pass this along to our product team since we're always searching for ways to improve our products and services.
Motion detection on Nest Doorbell (Wired, 2nd Gen) can be affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. To further improve your alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.
We're still hopeful that you will reconsider and keep using your Nest Doorbell (Wired, 2nd Gen). For any other questions you may have, you're always welcome to contact our support team here: https://support.google.com/googlenest/gethelp
Pass on this one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to installation, nothing like the old model. Very hard to install. Doorbell chimes has different wires, etc. If I had known that I would have looked at other brands as well since it's like starting over again. Also, the new model is much bigger and an eyesore that some HOA's may be opposed to. The app doesn't work well either. They migrated over to a new app platform and now I have two doorbells on different apps.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi LisaLong. We're sorry to hear about the hard time during the installation process of your Nest Doorbell (wired, 2nd gen). We understand how challenging this can be. If you're still struggling with the device or if you have any questions, we recommend getting in touch with our support team. Tap here: https://support.google.com/googlenest/gethelp?hl=en
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This second generation is horrible it misses alerts and does not notify you on the app of activity you actually have to go on the website of Google home in order to see some of your activity I want a refund. I am very disappointed in the new app also which is the nest aware plus it is horrible
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, Nikky2. Sorry to hear you have concerns regarding lack of alerts on your Nest Doorbell (wired, 2nd gen) — we understand this can be frustrating. You can change which notifications you get directly from the Google Home app — here’s how:
1. Open the Google Home app.
2. Tap Favorites or Devices.
3. Tap and hold your device's tile, tap More, then Settings.
4. Select Notifications.
Here’s a guide with more information: https://support.google.com/googlenest/answer/9210305
We’re here if you need an extra hand: https://support.google.com/googlenest/gethelp?
There's better cameras out there.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video quality is not great. Installation was easy.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, AlanT. Thanks for sharing your sentiments on your Nest Doorbell (wired, 2nd gen). We're sorry to hear that your experience with the video quality was less than ideal. We suggest checking if the device is consistently getting a good Wi-Fi connection. If it does and the video quality is still the same, we recommend checking this Google Help article that may help improve the performance of the camera of your doorbell: https://support.google.com/googlenest/answer/9308376
If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Google doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent quality. Easy install but battery dies really fast.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, JasonM. We’re glad that you find the Nest Doorbell (wired, 2nd gen) with decent quality, and we hear your concern about its battery life. If your doorbell is detecting a lot of activities, adjusting the doorbell settings such as video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas can extend its battery life. This link can help: https://support.google.com/googlenest/answer/10901611
If you think the battery life is lower than expected even after adjusting the device settings, we can help you check for other reasons why the doorbell is behaving differently. Please contact us anytime so we can guide you with troubleshooting accordingly, here: https://support.google.com/googlenest/gethelp
uiuyiuyiu
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having problems connecting to my phone. gttttttttttttttttttttttttttttttttttttttt
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, JerryS. Thanks for the feedback, and we’re sorry to hear you ran into a connectivity issue with your Nest Doorbell (wired, 2nd gen).
A range issue or wireless interference can affect the connectivity of your doorbell. Sometimes it may pass the connection test during setup, but will struggle to stay connected. Your camera may be out of range due to weak signal, and wireless interference can give you trouble connecting Nest products or other wireless devices. It can also cause slow network communications or intermittent disconnections. So your Nest products might continuously disconnect and reconnect, or they may be slow to respond to app control. For more help, read Troubleshooting wireless interference here: https://support.google.com/googlenest/answer/9276282
If additional assistance is needed, please contact us anytime and we’ll do our best to help improve your experience, here: https://support.google.com/googlenest/gethelp
Great but...
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be great if they lasted more than a year. Ive had 2 of these and have at max made it a year and a half. And it looked awful at the end. In fact the one i have now hasnt swnt video in over a day.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, AarienM. We’re sorry to hear about your experience with the Nest Doorbell (wired, 2nd gen). We’d like to help you in any way we can. We recommend reaching out to our support team at your earliest convenience for troubleshooting guidance, here: https://support.google.com/googlenest/gethelp
Google doorbell gen2
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not as good as the gen 1. I had issues with it going offline and the recording length was not as good nest aware is not available and we like to monitor the video recording if any incidents have happened.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, DerekW. Thank you for sharing your review on your Nest Doorbell (wired, 2nd gen). We can see that you're experiencing some connectivity and recording issues with the device. It's important to us that we provide you with the best help possible and identify the cause of the connectivity issues you’re having. You have the option to get the Nest Aware subscription for your device. To know more about what you get with a Nest Aware subscription, we suggest visiting the Google Help article here: https://support.google.com/googlenest/answer/9233159
Great video quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video quality is great! I bought this to replace a first generation nest doorbell that stopped working after 5 years and the only downside is that the new google nest products do not work with the old nest app, which is not a big deal just some getting used to using the google home app
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Jobbi, thanks for still choosing our Google Nest products, even after your older Nest Doorbell stopped working after 5 years. We're also glad to hear that you liked the video quality of Nest Doorbell (Wired). However, we're sorry to hear that the move to the Google Home app from the Nest app, didn't quite meet your expectations.
We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Indoor, Wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
- If you're willing, you may set up your Nest cameras to the Google Home app. Check out this help article: https://support.google.com/googlenest/answer/9893532
We’d like to help you with any support needs you have on Nest Cam with Floodlight, and see how we can improve it. Please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp
Glad I bought this!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would have been easy to install if it weren't for our builders putting glue on the previous doorbell. Other than that, it's excellent! The picture is better than the previous generation. Also, it would be best if you put in the additional extender on the box for houses with stone.
I would recommend this to a friendNest App - nope, it doesn’t work!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Normally this would receive a high rating. However, when buying a gen 2 doorbell, it can ONLY connect to Google Home, not the wonderful legacy Nest app. You really screwed this up Google. Now when replacing older Nest products, it can ONLY go on Google Home according to the Google tech support. Yup, that’s why this gets a pathetic 1 star rating.
No, I would not recommend this to a friendGreat product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Easy to intall; both hadware and software installation. Night vision works well. Good wide angle coverage. Sends notifications consistently for a person, package and animal (depends on what you select for notification).
I would recommend this to a friendBest Doorbell is Glitchy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my second try with this doorbell. I’ve had issues both times attempting to add it as a connected device within the google home app. This time, I could never get the camera to display. So, unfortunately, due to the glitchiness of this device, I’m unable to use it.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hello JCDenver, thanks for sharing your experience with us. We're sorry to hear that you haven't been able to set up your Nest Doorbell Wired (2nd Gen). To better assist you and provide the best possible solution, please reach out through this link: https://support.google.com/googlenest/gethelp
Not showing what triggered notification
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded(?) gen1 to this gen2. The nest app is now useless and you must use google home. The notifications that are sent the phone does not give the correct preview of what actually triggered the notification. So when you recieve an alert, you have to actually open google home and play the video back. I’ll return if not corrected.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, thanks for posting your review here. We're sorry to learn that you're experiencing some notification issues with your Nest Doorbell. This is not the initial impression we want you to have with the device. There are a few things that may trigger errors with notifications such as sudden changes in the light level or shadow moving across the frame. For example, if a cloud moves in front of the sun. If you're willing to give it another go, let us help you with finding the cause of the issue and provide you with troubleshooting steps that may improve your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Works
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, would suggest the google hub as well. Just make sure you have a router that can support these devices. Otherwise they will randomly disconnect if you have to many devices on simultaneously.
I would recommend this to a friendDoesn’t work with old doorbell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with the electric circuit in our apartment and we cannot hire an electrician to increase the wattage to support this doorbell camera. Returned to store immediately and waiting for my refund.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Thanks for giving the Nest doorbell wired 2nd gen a go, DCiasico. Even though you returned the device, we’d like to get more feedback when you get a chance. Here’s a link to the survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had some problems initially getting the camera to connect to our wi-fi, but once Spectrum replaced our 2-in-1 modem/router, all was resolved. We love this device!
I would recommend this to a friendEcosystem Trap Product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unlike the previous version, there's no Smart Device Management API access. That means you can't do anything with it outside of the Google ecosystem. You'll also suffer from limited features unless you purchase their cloud subscription. It's an ecosystem trap product.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Rensew, thanks for sharing your feedback to let us know of your concern with the Nest Doorbell (wired, 2nd gen), and we hear your concerns about lacking Smart Device Management API access. We understand that having the ability to view and control your doorbell directly from your security provider’s app can be ideal for your needs. We’d be happy to share your feedback with the right team for consideration when working on improvements with our products and services. Meanwhile, you can also check this link for current news, updates, and announcements: blog.google/products/google-nest
For services and assistance, feel free to contact us at the following link and we’ll do our best to help: https://support.google.com/googlenest/gethelp
