Customer Ratings & Reviews
- Model:
- GA02767-US
- SKU:
- 11082456
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Cons mentioned:Compatibility
Doesn't turn on
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is one of the worst purchases that I have spent my money on for a Google product. It randomly turns off and stays off however long it desires. Google support line is also useless. I chose nest over ring because everything I have at home are Google products, thermostat, speaker, phones etc. But this one is definitely waste of money.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JohnP, we really appreciate your feedback on Nest Doorbell (2nd gen, wired), and it’s unfortunate to hear it randomly turns off.
While the Nest doorbell can replace most wired doorbells, there are some cases where the doorbell system either doesn’t provide enough power or provides too much power. You should check that your current doorbell can be replaced by the Nest doorbell. And if you’re replacing the old Nest Doorbell (wired) with the 2nd gen doorbell, you’ll need to remove the chime connector that came with it, too. The first gen doorbell connector is not compatible with the 2nd gen doorbell.
We’re always here to help improve your experience, please get in touch with us anytime here: https://support.google.com/googlenest/gethelp
Customer support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with customer phone support. Held on the phone for nearly an hour. Then requested call back which never happened
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, JohnZ. We appreciate your feedback on Nest Doorbell (wired, 2nd gen), and we’re sorry to hear about your experience with our support team. We’ll use your feedback to work on improving how we handle customer concerns with care and efficiency. Meanwhile, we’d like another opportunity to help and improve your overall experience. We encourage you to share your recent case number with us here: https://support.google.com/googlenest/gethelp
Jesus what a waste of money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great until I had to change my wifi. Bought it in October 2022 and yesterday had to change my Wi-Fi access point and password because of a new router. Omg now my doorbell camera WILL NOT function no matter what. Can’t merely go into the app and change Wi-Fi info. No, that would be too simple and make too much sense. No. You have to remove the device completely from the Home app, then scan the teeny tiny barcode on the back and hope it reinstalls successfully. No such luck for me. I wasted 180.00 for an item that now simply makes noise, much like my old cheapie doorbell (with no camera) that it replaced. Says it doesn’t have enough power. Wiring not changed!! Worked previously!! Waste of cash. Google won’t verify my warranty online because the device is not installed under my email. DUH. I can’t reinstall it!! Will not buy another one of these, no matter the brand. Don’t waste your money.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi WendyL, thank you for sharing your review here. We're sorry to hear that you're experiencing some difficulties with connecting your Nest Doorbell (wired, 2nd gen) to your Wi-Fi. We recommend performing a factory reset so you can set up the doorbell with the new credentials (SSID, password, etc.) of your Wi-Fi network. Please check the link here for detailed instructions: https://support.google.com/googlenest/answer/9252162
If you've done this step before or if the issue still persists, please reach out to our support team and allow us to redeem ourselves and find a better resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Okay
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doorbell button after the first few months is starting to lose its white color which is unusual for google products
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Blake. Thanks for sharing a review about the Nest Doorbell (wired, 2nd gen). We hear your concern, and we'd be happy to share this with the right team for future improvements. If you run into any challenges with using the Nest doorbell effectively, let us know here and we'll do our best to help: https://support.google.com/googlenest/gethelp
Stressful purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this junk. Camera keeps offline and need to reset it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Maxsth. We're sorry to hear that your Nest Doorbell (wired, 2nd gen) goes offline. We understand how frustrating this experience may have been for you. It's important to us that we provide you with the best help possible and identify the cause of the issue you’re experiencing with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Nest doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not your store rep nor the installer knew nor had the presence of mind to suggest that compatibility with my existing chime should be checked. I now must have an electrician make a change so I can hear the doorbells when rung. L
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, SjSchoff. Thank you for sharing your review on Nest Doorbell and we're sorry to hear that your experience was less than ideal. We recommend checking this Google Help article about compatibility here: https://support.google.com/googlenest/answer/9247132
If you have additional concerns about the device or need further assistance, please don't hesitate to contact us on our Google Help site.
Poor Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had trouble with the ring doorbell. I had to have help initially to get things set up right. Then it quit and I was given a replacement. When I hooked up the replacement, I couldn’t get it to set up correctly. Even though I’m a Total member I have had to pay $149 to get someone to come to our home to get it working. I feel like I’ve paid for this doorbell twice. Not the best experience.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi there, BillF. We’re sorry to hear your experience setting up your Nest Doorbell (Battery) wasn’t the best. While we’re glad you’re up and running now, we’re here 24/7 if you have any more problems: https://support.google.com/googlenest/gethelp
Notifications dont work correctly
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 cameras still being used by the Nest app, the new gen 2 doorbell requires Google Home app. I upgraded/nstalled last weekend and the video preview on the notifications does not work properly. So every notification you receive will just be showing the outside of your house not of the person,animal, etc that triggered the notification. So literally for every notification if you want to see what happened you need to open the app. And yes, my notifications work, in my notifications you can see leaves moving on plants etc. Its like the notifications dont know which part of the recorded "action" it should sent to the notification. Will give google a few weeks to fix this or I will have to return it and re-purchase the gen 1 wired that works with the Nest app. Do not buy this until you have seen reviews where people have indicated notifications are working.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Sj24, thanks for choosing our Google Nest products. We're sorry to hear about your disappointment with the images for the notification feature of your Nest Doorbell (Wired, 2nd Gen). We value your feedback and we'll make sure to pass this along to our product team since we're always searching for ways to improve our products and services.
Motion detection on Nest Doorbell (Wired, 2nd Gen) can be affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. To further improve your alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.
We're still hopeful that you will reconsider and keep using your Nest Doorbell (Wired, 2nd Gen). For any other questions you may have, you're always welcome to contact our support team here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Video quality
Movies
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality exceptional. Feels like at the movie theaters . Don’t need a sound bar . Hung on the wall mic better than a tv table,
I would recommend this to a friend - Cons mentioned:App compatibility
Make one app that everything works in
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No support for nest app. So now I need 2 apps to see my cameras . Only Google could make a nest camera that doesn't work in their nest app. Their old cameras don't fully work in the Google home app and their new cameras don't work in the nest app
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Redman, thanks for sharing your feedback on Nest Doorbell (wired, 2nd gen). We can imagine how having to use two different apps can be an inconvenience for you. We’re aware that longtime Nest users enjoy having the option to view the Nest camera feeds from the Nest app or web or web app. However, our priority is to create an integrated experience with other Nest and smart home devices. While the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras, like you, can view your camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.
We request for your patience as we’re working on a seamless solution to create a better user experience. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app. And if you need help with any concerns about the performance and functionality of the camera, You're always welcome to let us know here and we’ll gladly help you the best we can: https://support.google.com/googlenest/gethelp
- Pros mentioned:Video quality
Great doorbell cam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've always been impressed with the Google - Nest doorbells. This is the third one I've owned and each has been great.
I would recommend this to a friend - Cons mentioned:App compatibility
Does not work in Nest App
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Nest Camera but it DOES NOT work in the Nest App along with my other Nest cams. @ Google what in the world are you thinking!?!?!?! I don’t want to use google home app just for this one camera and then nest for the others. Completely useless.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, EricO. Thanks for sharing your input about the Nest Doorbell (wired 2nd gen). We understand that having to use two different apps to manage and control your Nest devices can be an inconvenience for you. However, our priority is to create an integrated experience with other Google devices and to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices. Our team is working on bringing full functionality to the Google Home app so all of your Google Nest devices can be set up and controlled in one place. Other benefits include:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
If you need help with using the doorbell and its features effectively in the Home app, contact us at the following link and we’ll gladly help: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Offline
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It Keeps going offline. Even after resetting and getting it closer to router.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, JessicaN. Thanks for writing us feedback about the Nest Doorbell (wired, 2nd gen), and we’re sorry to hear your experience with its connectivity. We appreciate all the time and effort you’ve spent on this, but since the issue persists after everything you’ve tried, we encourage you to contact us here for further investigation and assistance: https://support.google.com/googlenest/gethelp
- Pros mentioned:Video quality
Awesome doorbell!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome doorbell. Easy install.. Very clear video. Lighting fast connect when checking on the app..
I would recommend this to a friend - Pros mentioned:Video quality
Upgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my 1st gen Neat Doorbell with 2nd. Big difference in clarity and view from the camera.
I would recommend this to a friend Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This second generation is horrible it misses alerts and does not notify you on the app of activity you actually have to go on the website of Google home in order to see some of your activity I want a refund. I am very disappointed in the new app also which is the nest aware plus it is horrible
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, Nikky2. Sorry to hear you have concerns regarding lack of alerts on your Nest Doorbell (wired, 2nd gen) — we understand this can be frustrating. You can change which notifications you get directly from the Google Home app — here’s how:
1. Open the Google Home app.
2. Tap Favorites or Devices.
3. Tap and hold your device's tile, tap More, then Settings.
4. Select Notifications.
Here’s a guide with more information: https://support.google.com/googlenest/answer/9210305
We’re here if you need an extra hand: https://support.google.com/googlenest/gethelp?
- Pros mentioned:Installation
3rd doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge upgrade from the Nest Hello doorbells I already had. Easy to install and connect.
I would recommend this to a friend - Pros mentioned:Ease of use
Intuitive Doorbell
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy in home access on ios and android. Syncs quickly to phone once the doorbell rings!
I would recommend this to a friend - Cons mentioned:Connectivity
Doorbell disaster
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not work for us. Constant connection issues and was unable to connect with chime.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey Susank for you review!
We recognize the challenges you may be facing with your Nest Doorbell Wired 2nd Gen
To assist you effectively, please contact us using the following link: https://support.google.com/googlenest/gethelp
- Pros mentioned:Video quality
Great picture and notifications
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great picture quality and microphone . Google home integration is wonderful
I would recommend this to a friend