Customer Ratings & Reviews

Hi there, DrGun. It’s unfortunate to hear that your experience with the installation of your Nest Doorbell (wired, 2nd gen) has not been ideal. If you decide to try the doorbell again in the future and have to call someone for help with installation, we suggest reaching out to your retailer, or you may contact a Nest Pro certified tech within your area. This link can be helpful: https://support.google.com/googlenest/answer/9232427

You're always welcome to visit us at the Google Nest Help Page for any inquiries, here: https://support.google.com/googlenest/gethelp

Hello there, IvanC. Thanks for sharing insights about the Nest Doorbell (wired, 2nd gen). We're sorry to hear that your experience didn't meet your expectations.

Unlike some other video doorbells, Nest Doorbell (wired, 2nd gen) has a 145° diagonal field of view at 3:4 aspect ratio. It is intended so you can see people from head to toe, and packages left on the ground. While the newer model offers improved features like increased resolution, better night vision, and a sleeker design, we acknowledge the trade-off in field of view. We're constantly evaluating user feedback and exploring ways to optimize future models to balance desired features with a wider field of view. In the meantime, you may be able to adjust the viewing angle slightly within the Home app settings for better coverage depending on your porch layout. Or if possible, consider mounting the doorbell slightly higher or at a slight angle to capture a wider area.

If you need any help with the features of the Nest doorbell, you can visit the Google Nest Help Center or contact us anytime here: https://support.google.com/googlenest/gethelp

Hi Redman, thanks for sharing your feedback on Nest Doorbell (wired, 2nd gen). We can imagine how having to use two different apps can be an inconvenience for you. We’re aware that longtime Nest users enjoy having the option to view the Nest camera feeds from the Nest app or web or web app. However, our priority is to create an integrated experience with other Nest and smart home devices. While the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras, like you, can view your camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.

We request for your patience as we’re working on a seamless solution to create a better user experience. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app. And if you need help with any concerns about the performance and functionality of the camera, You're always welcome to let us know here and we’ll gladly help you the best we can: https://support.google.com/googlenest/gethelp

Hey there, Looks like you're having trouble with your device. Here are some steps that might help you troubleshoot the issue – check out this link: https://support.google.com/googlenest/answer/9252162?hl=en-IN&sjid=87852922484600016-NA#zippy=%2Cnest-doorbell-battery

Hello there, EugeneK. We appreciate your feedback on Nest Doorbell (wired, 2nd gen). It’s unfortunate to hear about the experience you had during an incident.

We suggest checking your camera settings as event detection depends on settings that you select. You can choose which events your doorbell can detect and record (people, motion, package, etc.). From there, you (and each member of your home) can decide which of those events to get notifications for. If an event is turned off, you won’t get notifications for that kind of activity. You can also change the settings like adjusting video quality, wake-up sensitivity, length of video clips, time between recorded events, and using activity zones to monitor specific areas.

Furthermore, you may need to check for any range issue or wireless interference that can affect the overall performance of your camera. Sometimes the device may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away from your router. You may also check for objects such as mirrors and refrigerators between the doorbell and your router as these items could block the connection. Check this link for more details: https://support.google.com/googlenest/answer/9276282

For more help, our dedicated team is always ready for your support needs here: https://support.google.com/googlenest/gethelp

Hi, Ryan! Thanks for writing a review. We're sorry to hear your Nest Doorbell stopped working and having connection issues. This is not the type of experience we want you to have, and we're here to help. We appreciate your effort in trying to troubleshoot your Nest Doorbell. We suggest contacting our support team so we can assist you in checking your device. We might need to perform some troubleshooting steps that may help resolve your concern. Reach out to us here anytime, and we'll be more than happy to assist you: https://support.google.com/googlenest/gethelp

Hi Chris, thanks for taking the time to share your feedback. We're sorry to hear that you are having some delays with notifications with your Nest Doorbell (Wired).

Nest Doorbell (Wired) determines when something moves based on how much an image changes over a short period of time. So, your camera may not send an alert if the following is true:
- The activity is out of your camera’s field of view.
- An object is blocking the camera’s view.
- The camera is very far away from the activity.
- The lighting in the scene is dim or washed out.

We recommend moving your camera, change your camera’s angle, or change something in the scene so that you don’t miss important activity. If your camera detects a lot of activity in a specific area (for example, a busy sidewalk), you can create a zone and set notifications for activity outside the zone only. If you set notifications for activity outside the zone, it can help when you get too many camera alerts but don’t want to turn notifications off completely. Here's a detailed guide you can follow in setting up activity zones: https://support.google.com/googlenest/answer/9207697

If you havent' tried yet, you may also contact our support team, and we'll gladly walk you through some of the awesome features for your Nest Doorbell Wired. You may visit us here: https://support.google.com/googlenest/gethelp

Hi there, we're sorry to hear about your experience installing your Nest Doorbell (wired, 2nd gen) — We suggest checking out this guide to find step-by-step and a video to make the installation easier: https://support.google.com/googlenest/answer/12570869?hl=en

Hi there, RubenU. Thanks for the feedback. We’re sorry to hear that your experience with the Nest Doorbell (wired, 2nd gen) is below ideal.

Checking the doorbell settings can help. You can choose which events to trigger recordings (people, motion, packages, etc.) and use activity zones to focus on specific areas. Also, there are different factors that can affect the Night Vision. Try to angle your doorbell away from bright lights, or to install it in a shady spot. You should also make sure that any nearby surfaces or objects (like a wall) are out of view, since the doorbell’s infrared light can reflect off a surface. You can also try the simple steps outlined at the following link: https://support.google.com/googlenest/answer/9259738

Our dedicated support team is also available to assist you directly with more in-depth troubleshooting. Feel free to reach out here: https://support.google.com/googlenest/gethelp

Hey Zack, We apologize that your recording feature isn't working as expected, despite having a subscription. Please reach out to us at this link so we can work together to find a solution: https://support.google.com/googlenest/gethelp?hl=en

Hello there, MarioA. Thanks for the feedback you shared about the Nest Doorbell (wired, 2nd gen). Nest has long been focused on delivering quality products and giving value for the price to our customers, including three hours of event history right out of the box for the first time ever. On-device processing also gives our customers smart alerts and Activity Zones, which historically have required a subscription. While there's no fee to stream full resolution live video and receive basic notifications, you’ll need a Nest Aware subscription to receive advanced features. Find out more what you can get with the Nest Aware subscription here: https://support.google.com/googlenest/answer/9233159

Besides our online support articles, we also have our dedicated team always ready to help you here: https://support.google.com/googlenest/gethelp