Customer Ratings & Reviews
- Model:
- GA02767-US
- SKU:
- 6517931
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the Nest Doorbell Wired (2nd Generation)'s video quality, ease of use, and night vision capabilities. Many also appreciate the improved motion detection and quicker notifications. However, some users experienced issues with connectivity and app compatibility, while others found the size to be larger than expected. A few also reported that the battery life was not as advertised.
This summary was generated by AI based on customer reviews.
Make one app that everything works in
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No support for nest app. So now I need 2 apps to see my cameras . Only Google could make a nest camera that doesn't work in their nest app. Their old cameras don't fully work in the Google home app and their new cameras don't work in the nest app
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Redman, thanks for sharing your feedback on Nest Doorbell (wired, 2nd gen). We can imagine how having to use two different apps can be an inconvenience for you. We’re aware that longtime Nest users enjoy having the option to view the Nest camera feeds from the Nest app or web or web app. However, our priority is to create an integrated experience with other Nest and smart home devices. While the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras, like you, can view your camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.
We request for your patience as we’re working on a seamless solution to create a better user experience. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app. And if you need help with any concerns about the performance and functionality of the camera, You're always welcome to let us know here and we’ll gladly help you the best we can: https://support.google.com/googlenest/gethelp
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. I like the old next doorbell this wasn’t isn’t worth the money.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, We’re sorry to hear your experience with the Nest doorbell wired 2nd gen wasn’t the best. Your feedback is valuable and we’d like to hear more — share your thoughts with this survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Upgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my 1st gen Neat Doorbell with 2nd. Big difference in clarity and view from the camera.
I would recommend this to a friendDoorbell disaster
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not work for us. Constant connection issues and was unable to connect with chime.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey Susank for you review!
We recognize the challenges you may be facing with your Nest Doorbell Wired 2nd Gen
To assist you effectively, please contact us using the following link: https://support.google.com/googlenest/gethelp
3rd doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge upgrade from the Nest Hello doorbells I already had. Easy to install and connect.
I would recommend this to a friendSurprisingly useful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t think it would be as useful as it’s been, besides seeing whose at the door
I would recommend this to a friendDoor bell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, I get to see the street view and notified when I have visitors.
I would recommend this to a friendGoogle Nest Doorbell Wired (2nd Generation)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Google best Nest Doorbell Wired (2nd Generation) - Snow yet!
I would recommend this to a friendNot as good as ring
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as Ring! Poor video quality with a huge delay on audio and video. Lacks in functionality and is completely dependent of the Google home app.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, CaioB. Thanks for sharing your feedback on your Nest Doorbell (wired, 2nd gen). We're sorry to hear that your experience with the video quality and audio was less than ideal. We suggest checking if the device is consistently getting a good Wi-Fi connection. If it does and the video quality and audio are still the same, we recommend checking this Google Help article that may help improve the performance of the camera of your doorbell: https://support.google.com/googlenest/topic/13433613
If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Never got it to work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After testing the transformer for the correct voltage and wiring the doorbell per instructions and getting a green light, I could not get pass “something is not right”.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, MilusS. We're sorry to learn that you're experiencing some difficulties with installing your Nest Doorbell (wired, 2nd gen). It's important to us that we provide you with the best help possible and identify the cause of the installation issues you’re having with your device and find a solution. We recommend that you reach out to our dedicated team of specialists on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp
does not work with google nest app
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.disappointed that it only works with google home and not with the google nest app like the rest of my cameras
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, davidg. We appreciate your feedback, and we’re sorry to hear that using the Google Home app for the Nest Doorbell (wired, 2nd gen) is less than ideal for you. We’re aware that longtime Nest users like you enjoy viewing the camera videos using the Nest app and web app. However, our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices along with Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. While the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras, like you, can view your camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.
We’re always here to help. If you need guidance with using the doorbell effectively in the Home app, simply let us know by visiting us here: https://support.google.com/googlenest/gethelp
Not happy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not pleased at all. Cannot even hear the doorbell ring. This is the 2nd one I purchased!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello, TyleneF. We appreciate you for trying the Nest Doorbell (wired, 2nd gen), and thanks for sharing your feedback with us about your experience. We can imagine how hard you tried, and we’re sorry to hear it didn’t go well for you.
The new Nest Doorbell (wired, 2nd gen) needs to be powered by wires delivering 16 - 24 V AC, and at least 10 VA (in North America) or 12 - 24 V AC and at least 8 VA (in Europe). While the Nest doorbell can replace most wired doorbells, there are some cases where the doorbell system, including doorbell wires, either doesn’t give enough power or gives too much power. In some homes, you may need to upgrade your transformer to meet the doorbell's higher power requirements. On the other hand, some doorbell systems are incompatible like a traditional doorbell system that uses very little power, so it’s important to make sure that the wires and transformer (power supply) meets the required amount of power so the doorbell can record videos.
We’re always here to help improve your experience. Please visit us at the following link for troubleshooting guidance and assistance: https://support.google.com/googlenest/gethelp
Not as good as my original nest doorbell
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be nice if i didn’t have to convert to the google home app as i like Nest better. Camera quality doesn’t seem as good also.
No, I would not recommend this to a friendDISAPPOINTED! AS ANYONE WOULD BE!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT DOES NOT WORK!!!! MY INTERNET SERVICE WORKS FOR ALL OTHER DEVICES EXCEPT THIS DOORBELL!!!!!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, BILLPKS. We're sorry to learn that you're experiencing some connectivity issues with your Nest Doorbell (Wired, 2nd Gen). It's important to us that we provide you with the best help possible and identify the cause of the connectivity issues with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
New nest doorbell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. It doesn’t work. I had 4 geek squad technicians working on it. The tone would only ring at the doorbell not to the indoor chime.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, EllenB. We're sorry to hear that you're experiencing some difficulties with your Nest Doorbell (wired, 2nd gen). If you’re ever considering Google products in the future, we recommend reaching out to our dedicated team of specialists on our Google Help page for any technical support here: https://support.google.com/googlenest/gethelp
Would not work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Could it make it work. Bought a Ring and all is well
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Rierman63. We're sorry to hear the Nest Doorbell (wired, 2nd gen) didn't work out for you. We appreciate you letting us know and choosing Ring instead. We regret your decision to return it. But if you have some questions, should you want to try the Google Nest devices in the future, you’re always welcome to contact us and we’d be happy to provide you with services and support here: https://support.google.com/googlenest/gethelp
DON'T BUY!.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I DON'T LIKE IT!. YOU NEED TO BUY MORE TOOLS FOR INSTALATION.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Roberto1. We appreciate your input about the Nest Doorbell (wired, 2nd gen). The Nest doorbells are designed to replace your existing doorbell. Everything you’ll need to install the doorbell is included in the box. However, you’ll need the following tools for new installation:
- Phillips screwdriver
- Power drill, 1/4’’ (6.35mm) drill bit (optional, to drill into hard materials like brick and stucco) or 3/32’’ (2.38mm) drill bit (to drill pilot holes into wood or siding for attachment screws)
- Bubble level (to check doorbell alignment)
If you find yourself wanting to try the Nest doorbell, refer to this link for the installation guide: https://support.google.com/googlenest/answer/12570869
Replaced
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item yes but I also bought one.. !!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, AudraM. Thanks for sharing your feedback. We're sorry to hear that you had to return your Nest Cam (Wired, 2nd Gen). We do appreciate that you bought another one.
Your Nest Cam (Wired, 2nd Gen) offers a lot of awesome features that help secure your home and give you an enjoyable experience using these features too using the Google Home app. With an active Nest Aware subscription, you get the most out of the built-in intelligent alerts to help you know and see what's relevant. It gives you smart algorithms that help tell the difference between people, vehicles, and animals. You can also create routines and adjust brightness, sensitivity, and set how long the light stays on. And, with the Google Assistant, you can turn your Nest camera on with a simple voice command. You can even talk through the camera using the Talk and Listen feature. We invite you to learn more about these features, with detailed guides, using this link: https://support.google.com/googlenest/topic/9299925
We'd also be happy to walk you through these features and even entertain some questions you may be having by visiting us here: https://support.google.com/googlenest/gethelp
Keep Visual/Audio Records of Front Door Activities
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once a rare exclusive luxury, Video Doorbell systems now come in a wide range of prices and features to fit every pocketbook and security need. System features vary, so it’s important to find the video doorbell that best suits your situation and needs. The most important features FOR ME in the Google Nest Wired Doorbell (2nd Generation) is the fact that the outside part of the system is WIRED to utilize the continuous ~20-volt dc power that is available next to my front door I was upgrading from a traditional push-button chime or buzzer. Also, it integrates nicely into the popular Google Nest family of devices and Apps. Depending on your climate, extreme heat or cold can adversely affect the lifespan of replaceable batteries installed on some video doorbell outside wireless wall units. Taking power from the house electrical system means that failure due to exhausted batteries will not shut the video doorbell system down. This wired Google Nest system has an internal backup lithium battery that (depending on use) will keep the system running for an hour or so in the event of a power failure. It will automatically recover from a utility power failure when the power comes back on. In my particular case, I’m using the wired Google Nest Video Doorbell as part of a security system on a secondary residence that could be vacant for an extended period of time, so a replaceable battery might fail unexpectedly. There are a lot of things going on in this very capable system (high end camera, infrared lights for night vision, recharger, audio mike and speaker, etc.) that draw power. I ran into intermittent problems at first and was able to identify the problem as undersized wiring. My simple analog chime and button was installed over 25 years ago and used sheathed multi-wire telephone cable common at that time. However, the original installer only used 2 of the 6 thin wires available inside the cable. That was enough for the simple chime plunger when the button was pressed, but it couldn’t keep the voltage up to run the electronics inside the new Nest button housing as well as drive the plunger 50 feet away. I solved the problem by also using the 4 unused wires in the cable, so that they became two parallel sets of 3 wires twisted together at each end. After the easy fix, the system works just fine. If you home is old enough and the distance between the button and the indoor chime is very long, this might help you too. FEATURES: • Trim attractive outside unit (H – 5.1” X W - 1.6” X D - .1.4”) with white and infrared light illumination for day and nighttime detection and identification. • Uses your original inside mechanical Chime unit for a familiar alert sound that everyone will recognize. • 960 x 1280-pixel resolution and 6x digital zoom. The 2nd Generation Nest Video Doorbell camera’s physical pixels are 125% larger than the original 1st Generation Google Nest’s camera so it captures more light and thus detail at night. • The captured picture is 3:4 Portrait ratio to capture a view of the floor in front of the door to see packages. • The extra electrical power available to the wired version of this video doorbell is used for better internal AI processing when compared to the wireless version of the otherwise same Google 2nd Gen wireless video doorbell. This means that (similar to a UHD TV picture), the onboard AI processes backlit lighting (bright sky behind the visitor) so that the face of the visitor is much clearer and identifiable. • The Google Nest Video Doorbell is one part of the Google Nest family. Using the Google Home App you can integrate other Nest devices like cameras, lights and switches to produce events like the porch light coming on if the button is pressed or a human is detected after dark. • The video doorbell will work by itself, but there are subscriptions available to store more captured video etc. • Works with Google Home Assistant and Amazon Alexa • The optional subscription service offers online AI that can be changed to alert-to or ignore things like human faces, cars passing by, pets and packages showing up on or leaving the porch. Other detection reactions are also available. • 6X Digital Video-Zoom from App. PROS: • Attractive Design • The 145° Portrait 3:4 camera view gives a good head-to-toe picture of the visitor and gives a good view of the floor to see delivered packages. CONS: • It’s a powerful unit that needs good wiring to supply a constant ~20 volts DC. In my personal installation experience, the tiny .0345” single strand copper wires found in old household telephone cables cannot supply enough power for long runs alone. If your home is old enough to be hard wired with telephone wires, there’s a chance they used the same kind of wire for your old doorbell. If only 2 of the 6 solid copper wires are being used as was my case, twist the 6 into two pairs of 3 or replace the telephone cable with modern low voltage two conductor doorbell wire. CONCLUSION: The 2nd generation Google Nest wired Video Doorbell is a good choice for homes with a relatively strong (3 of 5 bars) Wi-Fi signal at the outside door area to transmit all of the video, audio and other data onto your Wi-Fi network and the internet. If you integrate it with Google Home and other Nest devices, you can really get a lot of features out of it.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Daddio, thanks for taking the time to share your feedback on Nest Doorbell (2nd gen, wired), and we’re glad to hear you’re able to make it work with your doorbell system. The new Nest Doorbell (2nd gen, wired) needs to be powered by wires delivering 16 - 24 V AC, and at least 10 VA (in North America) or 12 - 24 V AC and at least 8 VA (in Europe). While the Nest doorbell can replace most wired doorbells, there are some cases where the doorbell system, including doorbell wires, either doesn’t give enough power or gives too much power. In some homes, you may need to upgrade your transformer to meet the doorbell's higher power requirements. However, some doorbell systems are incompatible like a traditional doorbell system that uses very little power, so it’s important to make sure that the wires and transformer (power supply) meets the required amount of power so the doorbell can record videos.
Feedback like this helps us identify what we’re doing right and what areas we need to work on, and we’ll use this for future improvements. In the meantime, for any support concerns, please simply let us know by visiting: https://support.google.com/googlenest/gethelp
Fixes the problems from the battery version
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the original Nest Hello for years and loved it. We do the 24/7 recording with the subscription for the multiple Google cams we have around the house. When the new version came out last year it was labeled as (battery) but with the ability to be hardwired. I don't think I was alone in thinking that this would just give a battery backup for power outages. Instead, it eliminated 24/7 recording and had issues in cold weather. I had to get a replacement of that one from Google under warranty because the battery wouldn't hold a charge. It remains to be seen how this one will fare in the cold but so far I am extremely happy to have 24/7 recording back, and the picture quality is improved as well! The night vision is excellent and the vertical field of vision allows us to see the entire porch from ceiling to floor, which is great for when packages are delivered. Notifications are quick and precise and easy to customize in the Home app. I still think that the older Nest app is superior to Google Home, but Home is improving and I'm hopeful it will eventually get to the point that I won't need both apps. This doorbell does not work with the old Nest app, by the way. Also, coming from last year's battery version, I had hoped installation would be a simple swap. Instead, this doorbell is slightly shorter, so it required full removal of the old doorbell and mounting hardware. I also had to replace the doorbell chime component with the newer version. Slightly annoying but overall it was an easy process and the app walks you through it with pictures and animations. Overall, I still think that the original Nest Hello was the best doorbell Google ever did. However, this one is a much closer replacement to that compared to the battery version last year. It looks great and has all the functionality I want, although I wish the camera had a slightly higher resolution. I get that there's a lot of wizardry going on in the background that makes this image "better" than a higher pixel count, but the old Nest Hello had a great picture for anything in the distance. Night vision is better with this one, so it's a wash for me, and I like the vertical picture vs horizontal. As long as Google continues to update the Home app to mirror the functionality of the Nest app, this will be perfect. Also, the Seasonal ringtones, especially Halloween, have been getting lots of laughs from delivery drivers!
I would recommend this to a friendBrand response from Nest Support
Posted .Hi cusedice, thanks for being a loyal advocate of our Google Nest products. It pleases us to hear that you liked the overall design and features of the new Nest Doorbell (Wired, 2nd Gen). We do apologize for any confusion you may have had with Nest Cam (Battery). It's also unfortunate that it stopped holding a charge and had to be replaced. Rest assured, you can count on our support team to help you with your support needs.
We understand that long time Nest users, like you, have enjoyed viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. We also wanted to create an integrated experience with other Google Nest speakers and displays.
If you have older Nest cameras in your home, you may set up your older Nest cameras on the Google Home app as well. For more information, check out this help article:
https://support.google.com/googlenest/answer/9293657
We're always improving our products and the features we offer and we recommend keeping a close watch on our blog site to get the latest announcements here: https://blog.google/
We'd be happy to answer any questions you may have and even walk you through some of the rich features for your Nest Doorbell (Wired, 2nd Gen) by simply reaching out to us once more using this link: https://support.google.com/googlenest/gethelp
