Customer Ratings & Reviews
- Model:
- GA02767-US
- SKU:
- 6517931
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the Nest Doorbell Wired (2nd Generation)'s video quality, ease of use, and night vision capabilities. Many also appreciate the improved motion detection and quicker notifications. However, some users experienced issues with connectivity and app compatibility, while others found the size to be larger than expected. A few also reported that the battery life was not as advertised.
This summary was generated by AI based on customer reviews.
Such a great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this!! I buy them for my clients all the time!!
I would recommend this to a friendTechnology actually went BACKWARDS !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been a fan of Nest pretty much since they came out with their Nest Thermostat. I have their Nest Protect, original Nest Drops (cams) and of course had to have the Nest Hello when it came out in 2018….. that’s about the time they were acquired by Google and it’s gone downhill from there….. leading up to my disappointment in the 2nd Generation Wired Doorbell. I have NEVER bought NEW/Current technology where after 5 years.. the tech went BACKWARDS! All compared to the Original Nest Hello: Video Quality is worse (grainy video at best, gets worse when you zoom), functions are harder to change, video lags in the app when scolling, went from a wide view (could see my whole patio and driveway to now only my front stoop, but hey! I can see the ceiling???) and the Night Vision Sensor is weak. With minimal patio lighting, I had full color video’s 24/7…. The new cam? As soon as the sun sets, it goes to b/w video. So why did I change? Sadly, they made the Nest Hello with a battery that over 4 years degrades and it can’t be replaced… even though it’s a wired doorbell, it cuts power and runs off a battery whenever the doorbell button is pushed. When it can no longer hold a charge, it goes dead for a minute and reboots. For as big and powerful as Google is supposed to be…. They blew it with this product. Save your money and look at other options as anything will be better than this!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, whoknewbc. It’s unfortunate to hear your experience with the Nest Doorbell (wired, 2nd gen). We appreciate all your efforts, interest in Google Nest Products and we’re sorry for the inconvenience this has caused you. We’ll use your feedback to work on improving how we handle customer concerns with accuracy and efficiency. In the event the same issue reoccurs in the future, please contact us again and we’d be happy to look for all possible options to help you best: https://support.google.com/googlenest/gethelp
Landfill. Avoid it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Landfill after a few years. Warranty is worthless. Google is helpless. Mine no longer rings the chime inside the house on the first or second button push. No one is going to push it multiple times. Spent an hour with customer support trouble shooting, and a few hours of my own time. Googles solution. "Buy a new one." These work great when they work but the just be prepared to replace it every few years. Google does not stand behind their hardware.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, abonnema. Thanks for sharing your feedback about your Nest Doorbell (wired, 2nd gen). We're sorry to hear that your experience with the device didn't meet your expectations. We hear your concerns, and have taken note of it. If you need any help in the future, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Notification previews are useless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Similar to other reviews on here, the notifications do not show the actual subject that triggered the notification in the first place. Translation: “person seen” notifications with previews that show my empty porch when I press and hold the notification (rather than the person standing on my porch). Spent 2 hours on the phone with Google support and now they’re sending me a new one. Seems like there are some bugs to iron out. Now I’m questioning my upgrade from the Nest Hello (gen 1) wired doorbell.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Chris, thanks for taking the time to share your feedback. We're sorry to hear that you are having some delays with notifications with your Nest Doorbell (Wired).
Nest Doorbell (Wired) determines when something moves based on how much an image changes over a short period of time. So, your camera may not send an alert if the following is true:
- The activity is out of your camera’s field of view.
- An object is blocking the camera’s view.
- The camera is very far away from the activity.
- The lighting in the scene is dim or washed out.
We recommend moving your camera, change your camera’s angle, or change something in the scene so that you don’t miss important activity. If your camera detects a lot of activity in a specific area (for example, a busy sidewalk), you can create a zone and set notifications for activity outside the zone only. If you set notifications for activity outside the zone, it can help when you get too many camera alerts but don’t want to turn notifications off completely. Here's a detailed guide you can follow in setting up activity zones: https://support.google.com/googlenest/answer/9207697
If you havent' tried yet, you may also contact our support team, and we'll gladly walk you through some of the awesome features for your Nest Doorbell Wired. You may visit us here: https://support.google.com/googlenest/gethelp
Failed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First gen failed after 2.5 years. Camera shuts off when door bell rings because battery in wired model failed that keeps camera on when door chime is engaged. Poorly engineered. I doubt 2nd gen is any better. If chime turned off camera will stay on but door bell only heard outside not inside so no functional door bell and app push and email notifications also fail when chime turned off.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, RolandM. Thanks for sharing your experience on the Nest Doorbell (wired, 2nd Gen). We're sorry for the challenges you've encountered with the first-generation model. It's certainly understandable that you feel frustrated, especially with the short lifespan and unexpected camera-battery dependency. We want to make sure that we're able to provide a better resolution on your concern. We recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
Worthless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not support 24/7 video recording, even with a subscription.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey Zack, We apologize that your recording feature isn't working as expected, despite having a subscription. Please reach out to us at this link so we can work together to find a solution: https://support.google.com/googlenest/gethelp?hl=en
Google doorbell camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not record all the time. Notice when outdoor light missing. I have notice it will say someone at front door one there.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, RubenU. Thanks for the feedback. We’re sorry to hear that your experience with the Nest Doorbell (wired, 2nd gen) is below ideal.
Checking the doorbell settings can help. You can choose which events to trigger recordings (people, motion, packages, etc.) and use activity zones to focus on specific areas. Also, there are different factors that can affect the Night Vision. Try to angle your doorbell away from bright lights, or to install it in a shady spot. You should also make sure that any nearby surfaces or objects (like a wall) are out of view, since the doorbell’s infrared light can reflect off a surface. You can also try the simple steps outlined at the following link: https://support.google.com/googlenest/answer/9259738
Our dedicated support team is also available to assist you directly with more in-depth troubleshooting. Feel free to reach out here: https://support.google.com/googlenest/gethelp
