Customer Ratings & Reviews
- Model:
- GA02767-US
- SKU:
- 6517931
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the Nest Doorbell Wired (2nd Generation)'s video quality, ease of use, and night vision capabilities. Many also appreciate the improved motion detection and quicker notifications. However, some users experienced issues with connectivity and app compatibility, while others found the size to be larger than expected. A few also reported that the battery life was not as advertised.
This summary was generated by AI based on customer reviews.
Upgraded from original NEST Hello...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order of magnitude improvement over first gen nest. Easy install and setup. Does NOT use legacy nest app, but rather the google home integration app. Major increase in resolution of camera and network speed.
I would recommend this to a friendReplacement
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded my old Nest doorbell because it started to crack in the front from sun damage. Hoping this one holds up better than the last one.
I would recommend this to a friendGreat visibility and it uses our existing chimes!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was easy to install and connect to our existing doorbell chimes. The camera view is wide and clear, day or night. Microphone works well for two-way communication too.
I would recommend this to a friend- Pros mentioned:Video quality
Not Nest App Compatible.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite the Nest logo on the box, this doorbell is not Nest App compatible. Bit frustrated but understand Google likes doing things their way similar to the Fitbit fiasco. The doorbell works and has great image quality despite the incompatibility. If you use Google home or not in the Nest ecosystem, this doorbell is for you.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, FernP. Thanks for leaving feedback about the Nest Doorbell (wired, 2nd gen). We understand that having the ability to manage and control the doorbell through the Nest app can be ideal for you. However, our priority is to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Other benefits of using the Home app includes the following:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
If you need help with using the doorbell in the Home app effectively, let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp
Awesome.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to upgrade from the first generation Nest Door bell, the color is Great - works awesome - install was easy.
I would recommend this to a friendWorth it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good job Google. This does the job well and only ask is make more ring themes year round. The ones you have for seasons are great but short-lived.
I would recommend this to a friendMy Door Bell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good instructions for installation. Very good picture and video history. The only problem in that they don't have a customer service phone number.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, AngelE. Thank you for your feedback on the Nest Doorbell (Wired, 2nd Gen). We're glad to hear that you appreciate the installation guide, picture quality, and video history features.
We apologize if you encountered any difficulties contacting our support team. Our support page is designed to provide you with comprehensive support options, including help guides, knowledge base articles and channels to speak to our support team. You can contact our support team by clicking on this link: https://support.google.com/googlenest/gethelp
Doorbell
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doorbell is perfect for security and general doorbell usage.
I would recommend this to a friendGreat home security camera
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up and great looking and performance camera. Added this to my existing Nest subscription.
I would recommend this to a friendWorks well, missing a few features from previous m
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from an older model. I like this one, but I do miss some features from the older one.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, BrianDC. Thanks for sharing your experience with the Nest Doorbell (wired, 2nd Gen). While we're glad to hear that you like the latest model, it's disappointing to hear that you miss some of the older model's features. We understand your frustration and we recommend reaching out to our dedicated team of specialists on the Google Help Center so they can provide to you the information that you need to know about your new device. Please feel free to contact us here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Old is gold
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the look of the new one but I prefer the older version. This camera captures more vertical frame rather than horizontal. Plus not having Nest compatibilty sucks. Google should add more Home screen customization to their Home app. On the old doorbell I could open the nest app and all of my cameras would load up. On the Google Home app I have to click the camera shortcut button or click the device.
I would recommend this to a friend Nest 2 generation doorbell camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall ok but I didn’t like the FOV, decided to go with the older version for a much wider FOV.
I would recommend this to a friendBrand response from Google Team
Posted .Hey there, MariaS. Sorry to hear the Nest Doorbell (wired, 2nd gen) may not have been the best fit for you. It has a 145 degree field of view and 3:4 video aspect ratio to provide a comprehensive view of your doorstep, capturing both height and width. We’re here 24/7 if you need any support: https://support.google.com/googlenest/gethelp?
- Cons mentioned:Compatibility
Issues staying online
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't get me wrong I like Google products, but got this hooked up and working and after a couple days started going off line. After a few hours would go back online. This is the only product that would go off line out of all my other security Cams. As of 7-21-23 it went off line and hasn't come back on line. Some of the reviews had the same problem.
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, johncolts54. We appreciate you for sharing your experience with the Nest Doorbell (wired, 2nd gen). We're sorry to learn that you're having connectivity issues with the device. It's important to us that we provide you with the best help possible and identify the cause of the connectivity issues with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Nice improvement over Gen 1
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great upgrade from 1st generation. Much better video image and remains connected to my internet.
I would recommend this to a friendNeed Instructions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device worked great, but would like to see some printed instructions to accompany the online app version.
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, James. Thank you for posting your review on your Nest Doorbell (wired, 2nd gen). We're sorry to hear that your experience with the device didn't meet your expectations. We hear your concerns about the printed instructions, and have taken note of it. If you need any help in the future, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Great resolution.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this new doorbell camera, the resolution is sharp, a lot better from what I had before.
I would recommend this to a friendBest doorbell cam available
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doorbell never fails. Gives amazing algorithm categories. It can show if a package is no longer in view, if a person, animal, wtc are in view. Great features
I would recommend this to a friendGoogle Nest Door bell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd Generation doorbell works very well with fiber optics wireless internet connection. The color works good with my brick color.
I would recommend this to a friendImproved doorbell camera
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had previous generation for years and finally time to replace, next model is even better.
I would recommend this to a friendG beats OG
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Added security and intercom. I had ring before. It was good, but I definitely prefer my google.
I would recommend this to a friend