Customer Ratings & Reviews
- Model:
- GA05171-US
- SKU:
- 10736018
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Nest Gen 4 Doesn't Work with the Nest App
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Nest Gen 4 doesn't work with the Nest app. A big miss by Google. I wish I had known that before I bought it. You have to use the Google Home app instead. I have several Nest Gen 3 thermostats, all on the Nest app. So faced with having to switch apps, I bought and installed an ecobee Premium to compare. The ecobee wins over the Nest thermostats hands-down. The touch-screen interface is a big plus. The ecobee app is waaaaay better than the Google Home app. From my point of view this product is only as good as the Google Home app, which is far from great. I returned the Nest Gen 4 to Best Buy. I plan to switch my other Nests to ecobees
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, SantaCruz. We understand that there may be a learning curve with the transition from the Nest app to the Google Home app, but we are here to help make that transition as smooth as possible. With the Google Home app you’re able to connect with a wide variety of speakers, cameras, thermostats, lights, and a range of other products, all from one place.
Check out this article for more information on setting up and discover more features: https://support.google.com/googlenest/answer/9893532?hl=en
If you need an extra hand, don't hesitate to reach out to us here: https://support.google.com/googlenest/gethelp
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it but it is a little complicated to learn all the features etc.
I would recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, Lousy. We're glad you're loving your new Nest Thermostat Gen 4! Here's a link to a guide to help you learn all the new features: https://support.google.com/googlenest/answer/9248184
If you need any extra help, reach out to us anytime here: https://support.google.com/googlenest/gethelp?
Highly recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful, functional, intelligent, seamless. Easy upgrade and stunning to look at.
I would recommend this to a friendThermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its the best purchase ive made. Love buying at est buy the have the best items
I would recommend this to a friendBrand response from Google Team
Posted .Hi Danbueno, we're so glad to hear that you're loving your new Nest Thermostat! It's exciting when you find the perfect device to enhance your home.
Nice upgrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, nice big display. Easily replaced the old generation nest.
I would recommend this to a friendLarge screen is awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek looks. Same great app interface as original nest thermostats.
I would recommend this to a friendDO NOT BUY, can't turn Eco mode off
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy for the looks. Owned multiple Nests over 4 years—this 4th gen is my fifth replacement (warranty + out-of-pocket). Same infuriating issue: Set it to 68°, runs ~15 min, then flips to Eco mode automatically. You can't turn Eco off permanently. The "learning" is useless. I got the $120 ecobee, I can set it and forget it.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, BaileyJ. We're sorry to hear you're having trouble with getting the perfect temperature on the Nest Thermostat Gen 4. Here are some troubleshooting steps to help resolve the issue:
1. Disable learning for the temperature schedule: When Auto-Schedule or Smart Schedule is turned on, it learns from the adjustments you make to optimize your schedule. You can manually edit the existing schedule, create an entirely new one, or turn off these learning features.
2. Turn off or adjust Eco Temperature: Your Nest thermostat gives you a temperature range you can select from when you set an Eco Temperature. The Eco Temperature ranges you can choose from are: 40-70°F (4-21°C) for heating mode and 76-90°F (24-32°C) for cooling mode.
We’re just a click away anytime you need us: https://support.google.com/googlenest/gethelp
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 recommend! Easy setup, came very quickly in the mail
I would recommend this to a friendBrand response from Google Nest Support
Posted .Hi Daphne, we're so glad to hear that you had a positive experience with your Nest Thermostat purchase! We strive to provide a seamless buying and setup process. Thanks for your recommendation!
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Highly recommend. Excellent value for money.
I would recommend this to a friendNew nest thermostat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the gold color it looks great it’s easy to use
I would recommend this to a friendSide view unacceptable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great but it sticks out from the wall in an obvious way.
I would recommend this to a friendBrand response from Google Team
Posted .Thanks for sharing your thoughts with us, TyG1!
Would not purchase again, forces google home app
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOt worth the cost for this thermostat. Forces you to use google home app, which is far more complicated than the Nest App. Visually its nicer, and the install is easy. But if you're thinking of spending the money just for a few looks, don't do it. Gen 3 is the way to go
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, we appreciate users who share their experiences with us. To get more details about your opinion regarding your Nest Learning Thermostat (4th gen), please share your feedback here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
I'd avoid this
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for about 8 months. The user interface to get to the settings is absolutely ridiculous. The shiny screen is annoying and hard to see. The device is incredibly fragile and breaks easily. Google home randomly drops the device from its list and you have to set everything up again.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Willm9001. We’re sorry to see your time with the Nest Thermostat Gen 4 hasn’t been the best. We’d be happy to investigate any concerns you may have and get you a resolution — when you’re available, reach out to us here: https://support.google.com/googlenest/gethelp?
Try Another
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad purchase and try another device. It’s very inconvenient and not easy to use. The device resets itself and it’s a constant back and forth
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, PaulS. We hear your frustrations, and we're here to get you back on track. A device resetting could be due to multiple reasons, so we'd like to investigate more. Please reach out to us at your earliest convenience: https://support.google.com/googlenest/?hl=en&sjid=1168929876280557452-NC
Home Nest thermostat with installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I\nPaid for the nest and attending installation of my home thermostat The Best Buy workers were unable to install the service stat in my home, so I returned the service stat and also requested my money back for that I paid for installation. It was a very unpleasant experience.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, PeterG. We’re sorry the Nest Thermostat Gen 4 may not have been the best fit for you. We understand you’ve returned the device but we’d like to learn more about your experience — when you get a second, share more here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
It wasn’t meant to be
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not work for our home. It’s a new build followed the instructions and wired it properly. Never worked though.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Lovely. Sorry to the Nest Thermostat Gen 4 may not have been the best fit for you. To double check the compatibility of the thermostat, here’s a link to make sure it fits with your system: https://store.google.com/intl/en/widget/compatibility/thermostat/
If you need an extra hand, reach out to us here: https://support.google.com/googlenest/gethelp?
will not stay connected to phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The nest 4th gen thermostat stopped communicating with my smartphone and will not reconnect with my phone even though the phone is able to connect with all other devices in my home.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there! Thanks for sharing your experience with us, we're sorry to hear that you're having connectivity issues with your Nest Learning Thermostat 4th Gen. Here's a helpful article that might be able to assist you: https://support.google.com/googlenest/answer/9249211?hl=en
Best buy. Bye bye
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 1 year best buy made me pay to have a new one put in was not covered under ther protection plan cost me a vacation day and money. Cost them a customer no wonder they are going out of business.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, Adam. We’re sorry to hear you didn’t have the best experience. If you have any questions or concerns with your Nest Thermostat Gen 4, don’t hesitate to reach out to us here: https://support.google.com/googlenest/gethelp?
Nest thermostat
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok, but doesn't hold the schedule very well.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Thank you for taking the time to give us feedback, thedash. It can be frustrating when the scheduling feature doesn't get it just right. Here is a guide to get your temperature to exactly where you want it, when you want it: https://support.google.com/googlenest/answer/9243487?hl=en#zippy=;
Skip this is you want Matter integration.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Matter integration is broken. Supposed to easily integrate with other platforms like Apple Home.. could not get it to work at all. Contacted Google for support only to told “the product is in active development”. Instantly returned the Nest and bought an Ecobee. I refuse to pay $300 to be a beta tester.
No, I would not recommend this to a friend