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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2707 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers praise the Nest Protect 2nd Generation for its ease of use, night light feature, and straightforward installation process. Positive feedback also highlights the app integration and long battery life. However, some customers mention the product's price as a drawback, and a few experienced issues with false alarms or sensitivity to steam. Concerns were also raised regarding the device's expiration date and size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 2,707 reviews
  • Rated 3 out of 5 stars

    Will not work with previous Nest wiring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After ten years it is time to replace my Nest protect. The Google Nest Protect 2nd generation Smart Smoke/Carbon Monoxide wired Alarm will not work with the wiring that was in place for the previous Nest Protect. So, if you have the old wiring and want the new Google product you will need to plan accordingly. I called Best Buy in advance about this exact question and was told it was the same wiring. I do not know how to do this kind of wiring at home so I am going to have to return the product. Therefore my review is simply to inform consumers of this issue. I cannot evaluate the rest of the product since I cannot use it.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Jita,

      Thanks for taking the time to share your experience with us. We totally understand your concern about the installation of your Nest Protect 2nd generation.

      Nest Protect has been designed for easy installation. It can be a simple DIY project and you can follow the steps we outlined here: https://support.google.com/googlenest/answer/9231672

      We recommend to make sure you identify whether your Nest Protect is wired or battery-powered since installation will depend on the power specification.

      Please consider contacting us for further assistance at Google Nest Help page: https://support.google.com/googlenest/contactflow Nest

  • Rated 5 out of 5 stars

    Awesome and Easy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup in the app and have great alert features if there is a issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good App! Great Upgrade!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great replacement from original sensors. Quality batteries included.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love nest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and would definitely by it again. It is so convenient to be able to turn off the alarm with your phone. (not the best cook)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High quality product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nest Smoke/Carbon monoxide alarm keeps my family say. We have multiply Nest devices and the work together seamlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product, syncs with your phone!!! Sends notifications when there is smoke in the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We fill more safe knowing our house isn’t on fire when we leave! Great tool and keeps my family secure

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    smoke detector

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My in home adviser recommended these smoke detectors and they have not disappointed me great product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modern Smoke Detector

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love being able to monitor this device with my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worthy upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I swapped out my 1970 technology smoke alarm with a modern and smart Smoke/Carbon Monoxide love it so much I bought two.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart Smoke Detector

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these nest products. have them all over our house for our new build. definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have multiple products for google nest set up. I love the automated ability it gives me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, couple of flaws

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall excellent product. You cannot customize the sounds for certain rooms only, say a baby's room. They are very expensive and for my house the cost to replace all detectors is over $1000. Maybe they could make the without the CO detectors as well to save costs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest home

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these and the flawless setup with our Nest home system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great security device monitoring always! Get notifications on your cellular device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest detectors are great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest detectors are great, I am now of these that I bought from BEST BESY at the best price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good smoke detector

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item very responsive and works well with the other nest devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things really work May be a little too sensitive, but that's better than not.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome protection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome protection for my home, would recommend for anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a pretty simple smoke alarm. We had been looking for something that was duel smoke and carbon monoxide detector and we found it.

    I would recommend this to a friend