Customer Ratings & Reviews
- Model:
- S3003LWES
- SKU:
- 8079012
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the Nest Protect 2nd Generation for its ease of use, night light feature, and straightforward installation process. Positive feedback also highlights the app integration and long battery life. However, some customers mention the product's price as a drawback, and a few experienced issues with false alarms or sensitivity to steam. Concerns were also raised regarding the device's expiration date and size.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Night light
Lacks wired interconnect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was hoping to connect to existing smoke alarms. It won't. Returning it and just buying a traditional wired carbon monoxide smoke detector combination. Neat idea that I was looking forward to using. I am not spending $900 on smoke detectors that inter connect wirelessly. I can do wired for much less as wiring is already there.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .We're sorry to hear you were unhappy with the Nest Protect's wireless interconnect and with it not being able to connect with other pre-existing smoke alarms. Nest Protects speak to each other wirelessly. Wireless interconnect has advantages over wired interconnect: With wireless interconnect you can add more alarms without adding expensive wiring and it allows Nest Protect to convey more safety information in an emergency. We have more information about it in this article: https://nest.com/support/article/Why-doesn-t-Nest-Protect-have-wired-interconnect?from-chooser=true
Buyer beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy any of the Google products, terrible customer support and terrible products. I bought several nest protects, I changed the password on my Wifi Google router and the nest protects stopped connecting to the Wifi. Support said the only way to reconnect them would be to remove them from the App and reinstall them as if they were new which means if you have high ceilings like I do you have to get a ladder and reconnect the detectors just because a wifi password change. BTW the google Wifi router isn't great either so look elsewhere for that.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Genius,
Thanks for sharing your experience with Nest Protect. We understand your frustration as the option to reconnect all of your Nest Protects to the network may not be convenient if your Nest Protects are mounted in high ceilings.
Your feedback matters a lot to us as it helps us to improve our products and services. Even though you may have already contacted our support team, we're hoping you will give us another opportunity to help you with the issue to improve your experience. Please feel free to reach out to us here: https://support.google.com/googlenest/contactflow
aggravation and poor customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product failed after about 18 months - went off repeatedly. After a long telephone wait time Nest product support said that the sensor was likely faulty and offered me a 20% discount coupon to buy a new one. I was angry that they didn't offer more but took the offer. I mistakenly bought the battery one. Now they say the coupon was valid for one product only and if I return it (unopened) then i have to buy a wired one at full price. I will be replacing all of my nest products with an alternate brand as they die.
No, I would not recommend this to a friendVery disappointed, needs IPV6 or its nothing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would have loved to be able to use it but it requires IPV6 internet in order to be anything more than the $25 one. without this specific and apparently special internet, it is not a smart device and will not connect to the nest app. I spent an hour with Google support and then 2 hours with my internet service provider support just to find out that it will not work. Very disappointed
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your insights on Nest Protect. We're sorry to hear about your disappointment with the IPv6 requirement. Your Protect requires IPv6 in order to be added to the Nest app. For any other concerns you may have, you're always welcome to contact our support team here: https://support.google.com/googlenest/gethelp
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Impossible to get set up. Can't find wifi networks, can't connect to other Nest devices. So insanely frustrating.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, JoeS. Thank you for sharing your concerns about your Nest Protect (wired). We're sorry to hear that you're experiencing some difficulties with your devices when it comes to connectivity. It's important to us that we provide you with the best help possible and identify the cause of the issue you’re experiencing with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
First Alert is the Way to Go
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worse. Two have failed and I get a message that they need to be replaced. They are constantly offline. The checkup continually gets caught in a loop. Google help is the most difficult to get to.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi VermontBorn, thanks for sharing your experience. We’re sorry to learn that you’re constantly having issues with Nest Protect and that our support fell short in providing the help you needed. Your feedback is important to us, and we’d like to help you the best way possible. Please reach out to our support team using this link: https://support.google.com/googlenest/gethelp
Wont set up with new internet router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got a new WiFi router installed and the Nest Protect wont set up. The sites the book says to go to were gone as Google took over and it costs $99 to ask for help. Think twice before you purchase this unite
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Bill,
Thanks for leaving a feedback for us. Sorry to hear you had a setup issue with Nest Protect smoke alarm and that our instructions were not helpful.
But we're here to help with anything you need. Your Nest Protect comes with 2-year limited warranty. This warranty generally covers the cost of a Nest Pro if the issue is product related. For more details, please contact us at: https://support.google.com/googlenest/contactflow