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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2707 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers praise the Nest Protect 2nd Generation for its ease of use, night light feature, and straightforward installation process. Positive feedback also highlights the app integration and long battery life. However, some customers mention the product's price as a drawback, and a few experienced issues with false alarms or sensitivity to steam. Concerns were also raised regarding the device's expiration date and size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 2,707 reviews
  • Pros mentioned:
    Night light

    Rated 5 out of 5 stars

    So easy to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put up three in about 15 minutes including the initial setup with Nest software. I especially like the night light option.

    I would recommend this to a friend
  • Cons mentioned:
    False alarms

    Rated 5 out of 5 stars

    Nest Protect is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the original one and decided to add a few more. Nest protect is the best product out there. I can monitor my home while away and it produces fewer false alarms.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy setup, I was afraid I wouldn't be able to install the new one on my old setup, but the instructions made it so easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Nest product I really didn't know the things this smoke detector does. Just a great product and really surprised how easy it was to set up!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn't notify you of events, confusing app(s)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We returned because the app was very confusing, and it doesn't notify you of smoke/CO detector events on your phone. You must download two apps, actually - Nest and Google Home, to use it. That right there is confusing. The reason we bought this was to remotely monitor my mother's house in another state for fire safety. We discovered that when an event occurs, such as the smoke alarm going off, an event shows up in the app, but it doesn't give you any notification on your phone. So the only way I would know of a fire if I am not in the house would be if I were constantly checking the app for a new event. I saw no way to turn on notifications in either app. Apparently, you would get notified before on older versions, but maybe with the latest/Google version, the notifications stopped happening. The young lady, Nesha, who handled the return for my mother at the Best Buy in Fort Myers, was delightful and made the return process fast and simple.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hello LeslieD. We're sorry to hear that you don't have the experience that you deserve. Definitely, that is not the attention we want to give to our customers. Please fill out the form to provide your feedback here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG Nest

  • Pros mentioned:
    Night light

    Rated 5 out of 5 stars

    Great Technology

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its amazing to have access to the device via your cell phone for important notifications and/or to run a status check.

    I would recommend this to a friend
  • Pros mentioned:
    App integration

    Rated 5 out of 5 stars

    Love the nest products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install, reliable. The set up is and app integration is great.

    I would recommend this to a friend
  • Pros mentioned:
    Night light

    Rated 5 out of 5 stars

    Easy set up, great features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the nightlight feature on these! Also keeping me and my family from dying in a fire is a plus. Very good smoke detectors.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I heave the nest and wanted to make sure I have a solid, reliable smoke and carbon monoxide detector in our bedrooms. Simple to install. Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Loved it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must in your home, I can keep an eye even when I’m not around, easy to Set up and use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent safety product for our home.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great addition for our home. Technology is impressive. Fire alarm was easy to install. Highly interactive. Home safety is improved.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Easy set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my protects and they were very easy to set up and integrate into my nest household. I did notice that the manufacturer date on these were in 2018 and they have a 10 year life. So I’m basically getting 8 years. Other than that very easy to use and set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Smoke Detector Available

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly and easy to set up! I love how you get a warning before an alarm.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to add to the system. Plug and play if you already have a nest setup.

    I would recommend this to a friend
  • Pros mentioned:
    Night light

    Rated 5 out of 5 stars

    Another Cool Nest Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest has not let me down. We have the thermostat and love it so we decided to try the smoke alarm. It's features are cool, woks as a night light as well.

    I would recommend this to a friend
  • Pros mentioned:
    App integration

    Rated 5 out of 5 stars

    Good Smart Smoke Alarm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Smart Smoke Alarm. It is easy to manage via Google Home Application

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It a must gadget

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This piece of technology is groundbreaking, it offers a wide range of benefits and fractures, fully wireless, smartphone app-controlled, smart and runs system check automatically, a combination of Smoke/Carbon Monoxide sensors, easy to set up and included installation manual and couple videos from Google nest on Youtube are a huge help. In addition to the preceding, it has lighting circle like a halo to light up the path beneath it any time someone passes by "path light".

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Better than traditional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the wired and these were really easy to install. Did 4 in under an hour. Monitors itself and I'll never wake up to beeping again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life saving Smart Technology - Next Protect

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A well engineered smart device for everyone's home. Easy set up with internet connectivity to other units in the home. A must have technology to keep your family safe. Our device detected carbon monoxide in the basement. Alerted all other devices as to location of the alarm. Alarm was caused by a failing water heater burner. Without the Nest Protect we may have never noticed the Carbon Monoxide. Outstanding product.

    I would recommend this to a friend
  • Pros mentioned:
    Night light

    Rated 5 out of 5 stars

    Great asset to our home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and is very nice to have when walking around at night. It emmits a led halo ring that shines down to the floor to help see when walking around.

    I would recommend this to a friend