Customer Ratings & Reviews
- Model:
- GA02081-US
- SKU:
- 10189194
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent gift in this cold weather. Easy installation
I would recommend this to a friendnest smart thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well. top is not snug fit, no instructions was able to look it up on website
I would recommend this to a friendBrand response from Nest Support
Posted .Hi hieulao, it's awesome that Nest Thermostat works well for you. We're also glad to hear that you were able to look up the instructions for setting it up. However, we do apologize for any difficulty you had in finding our support page.If you have any questions or support needs with Nest Thermostat, you're more than welcome to speak to our support team here: https://support.google.com/googlenest/gethelp
Doesn't work to read humidity!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the first device I bought because the humidity reading was WAY OFF. Second device same deal! This product does not work out of the box. It adjusts AC just fine but can't read humidity. I have had other nest thermostats (early version) and they are accurate! This is either google's home ap at fault (the others are the old next ap) OR they are manufacturing crap since they took over NEST. Read the numerous complaints from others about the humidity reading before buying!
No, I would not recommend this to a friendCost me fortune
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't recommend anyone get google thermostat. Had me replace my whole furnace
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, SubashU. We’re sorry to hear you ran into complications with the Nest Thermostat — we understand the frustration. We’d like to investigate to figure out what may have happened and get you a resolution. When you have a second, reach out to us here: https://support.google.com/googlenest/gethelp?
Not as good as other thermostats.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation is easy. Configuring in Google Home seems to be easy. However it just disconnected from the app and I had to configure again. It got disconnected again. Also the touch is not so smooth and consistent. Felt difficult to navigate to different menu options.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Krishna, thanks for trying out the new Nest Thermostat. Sorry to hear that you’re experiencing connectivity issues and the touch bar experience was difficult.
If you don't mind, you can try resetting your thermostat's Wi-Fi settings by following the step below:
Keep in mind, you’ll need to remove your thermostat from your account in the Home app and then set it up again. You’ll be able to skip the installation process and much of the setup steps:
- In the Home app, tap your thermostat on the home screen.
- Select Settings > Remove.
- On your thermostat, go to Settings > Account > Disconnect.
- In the Home app, tap + at the top left of the home screen.
- Then select Set up a Nest product.
- Begin thermostat setup by scanning the QR code on the back of the thermostat display.
- When you reach the Get started screen, select Already installed.
- You can then skip most of the usual setup steps until you reach the Wi-Fi setup step. Here you can enter the new password and network name.
We always appreciate your feedback as it helps us improve our products and services. If you have any questions or concerns with your Google Nest products, please feel free to get in touch with us on the Google Nest Help page: https://support.google.com/googlenest/gethelp
No beuno
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried 2 of them, both blew a fuse in our heater. Thought it was faulty first one, but nope. Returned both and went back to original T-stat.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, RobbBobbie. Sorry you had problems with installing your Nest Thermostat. Even though you returned the device, we’d like to learn more about your experience and see what happened — share your thoughts with us here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Not reliable wire detection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.C wire didn’t get detected. We tried a 100 times and then we had to switch back to the old thermostat which worked in one go.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Reema. Thank you for bringing your concern to our attention. We apologize for the issue you're facing with the common (C) wire not being detected by your Nest Thermostat. We understand that you made efforts to install the wire yourself, but sometimes it can be a complex process.
To ensure the proper installation of the common (C) wire and address any potential issues with your system, we recommend reaching out to a Nest Pro technician. They have the expertise to assess your system and install the common (C) wire if necessary. This will help ensure the optimal performance of your Nest Thermostat.
If you have any other support needs or further questions related to your Nest Thermostat, our dedicated support team is available to assist you. Please feel free to reach out to them using the this link: https://support.google.com/googlenest/gethelp
Returned item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the thermostat because it was not compatible with my wiring. Probably is a good unit if you have a newer home or have rewired your older home.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Thanks for sharing with us, Joyce. We’re sorry that the Nest Learning Thermostat didn’t work out for you. If you’re ever interested in the future, check out our compatibility checker here to make sure you get the right device: https://store.google.com/intl/en_us/widget/compatibility/thermostat/
Merry Christmas
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought one for my home and the neighbor was here and saw it, I started saying how it works and how much I love mine, so they wanted one, so I bought them one for Christmas.
I would recommend this to a friendAvoid, Avoid, Avoid!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete garbage. When hooked up and having the Google power connected it only allowed the furnace to blow cold/room temperature air. Google support was terrible. Swapped out to old thermostat and everything worked as it should. Nest has really gone down hill in quality, I will never buy again.
No, I would not recommend this to a friendDon’t buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stop working after a few months they have a fancy one now for 100.00 bucks more they prefer you to buy.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, YolandaJ! Thank you for sharing your feedback about the Nest thermostat. We are sorry to hear that your thermostat stopped working after a few months. We understand that this is frustrating, and we want to assure you that we are committed to providing our customers with high-quality products. We encourage you to contact your retailer as soon as possible to return or exchange your device. If you need help around the features and functionality of the Nest Thermostat, you’re always welcome to contact us here: https://support.google.com/googlenest/gethelp
Misleading information
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything online says if your setup doesnt have a C wire then it would have diminished power and would frequently disconnect from WI-FI. This was acceptable as it's for a basement zone that isn't chanfed often. In reality the battery just drained and it wouldn't take a charge. This wasn't a problem with the nest learning thermostat that was previously there.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Rick. Thanks for letting us know about the issue. We're sorry to hear that your Nest Thermostat is losing power and frequently disconnects from your network.
Heating and cooling systems can degrade over time. When this happens, they start delivering less power to your Nest Thermostat and start draining the battery and disconnect from your Wifi network. In such cases, installing a common (C) wire between your HVAC and Nest Thermostat is required to help fix such issues. You might want to consider the Nest Power Connector since it can be a simpler and less expensive solution, especially if you can install it by yourself. If you don’t feel comfortable installing the Power Connector yourself, you can contact Nest Pro to install the common (C) wire for you.
We understand that you may still have some questions in mind. Please consider contacting our support team and we'd be happy to answer them by visiting us here: https://support.google.com/googlenest/gethelp
Run...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly...terrible compared to older Nest variations. Turning the temps up/down is way more complicated than it needs to be. I returned this and got Nest eco models. Much better
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi GWS24,
Thanks for trying out the new Nest Thermostat. Sorry to hear it didn't work out for you.
We're always working to improve the experience we deliver to our customers with our products and services. Your review helps us a lot along the process. If you need any help with your Google Nest products, please feel free to reach out to us on Google Nest Help page: https://support.google.com/googlenest/gethelp
Great product, easier to use on mobile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product works well with Google Home but it is far control on the app than the side touch feature.
I would recommend this to a friendDon't buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thermostat is awful. Hard to use - Google went and changed the desing and it's awful. Have to slide your finger on the side and it always ends up on the wrong spot. I want to return it but now it's outside the date. The wifi just disconnected for no reason and cannot figure out how to get it back online, Awful. Nest design is so much better
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey Kimberly, thanks for posting your review on Nest Thermostat and we're sorry to hear that your experience with the device didn't meet your expectations when it comes to the design of the controls. We recommend using the interactive troubleshooting guide here as it may help resolve the issue: https://widgets.nest.com/nest-thermostat-troubleshooter/ or if you need further assistance, reach out to our support team so we can help find a better resolution for you. You can contact us by visiting our Google Help site.
:(
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died on us after a few months of usage. Not cool Google
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Yoooooo, thanks for sharing some details of your issue with using the Nest Thermostat and we’re sorry to learn that it’s no longer working after a few months of usage. This is not the experience we want you to have. If your Nest Thermostat won’t turn on, the batteries could have drained or there could be a power issue. We suggest replacing the batteries with high-quality 1.5 V AAA alkaline batteries from a known manufacturer. If it’s the latter we’d recommend that you reach out to our support specialists so we can help you with further isolation and troubleshooting here: https://support.google.com/googlenest/gethelp
It’s an ok nest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This nest was ok it did not work with the nest app it did work the google home app though google should have added support for the nest app for this one
No, I would not recommend this to a friendNest thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like this thermostat. It is hard to setup and it is very small. I actually bought a regular thermostat and replaced this after one week.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi MZ21, thanks for sharing your feedback. We’re sorry to hear that Nest Thermostat didn’t meet your expectations. We value your feedback, as we are always working to improve our product and services. If you have any questions, feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Figuring it Out, but Good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't involved in the install, so getting everything set up on my phone so I had access was a little frustrating, but I got it figured out. You definitely want to be there while it's getting installed and make sure you get access right away. One of the ones I got as low battery immediately upon installing it, which was also frustrating but a quick fix. The eco and sleep features on it are nice, but they seem to auto-heat to what I think is a pretty cold temperature, but we'll see how it goes after having them installed for a month or so. My hope is that we can lower our energy bill and still provide a good customer experience in our restaurant.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there! Thanks for sharing your experience with the Nest Thermostat. It's understandable that setting up the thermostat on your phone without being present during the install was a bit challenging. Ensuring immediate access during installation is indeed crucial, and it's great to hear that you were able to figure it out. appreciate your patience in resolving the low battery issue promptly. Technical hiccups can be frustrating, but it's great that you found a quick fix. We wanted to know more of your concern to provide the best solution possible. We recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
Great Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. Solid product and very easy to use.
I would recommend this to a friend