Customer Ratings & Reviews

Hey there, morlando. We're sorry to hear that your experience with Nest Thermostat has been less than ideal and that you returned it. Your feedback on the touch controls on the device is appreciated and we've taken note of it. If you’re ever considering Google products in the future, please don't hesitate to contact us on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi Delz, thanks for sharing your feedback on your Nest Thermostat. We're sorry to learn that the device was not compatible with your house's HVAC system. If you still have the Nest Thermostat, we'd recommend that you reach out to our support team so we can further analyze the compatibility of the thermostat with your home. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there BagelbyteGuy, thanks for sharing your experience with us. We’re sorry to learn that you had an installation issue with one of the Nest thermostats you purchased.

We value your feedback, as we’re always working to improve our products and services. The Nest Thermostat may not be compatible with your system. To confirm, you can check our online compatibility checker here: https://support.google.com/googlenest/answer/9246656

If you have any questions about your device, you can reach out to our support team. We’d be happy to assist you here: https://support.google.com/googlenest/gethelp

Hello there, Zeeeeeee. We appreciate your feedback, and we’re glad that you like the remote functionality of the Nest Thermostat. We’re sorry to hear that your experience has not exceeded your expectations.

Since the Nest Thermostat doesn't have a touch screen, you can use the touch bar on the right side to control your thermostat. Swipe up to raise the temperature, swipe down to lower it, and tap to confirm. The display will show you how many minutes until your desired temperature is reached. Here’s how:
- Tap the touch bar to bring up the menu.
- Swipe up or down to select an option.
- Tap the touch bar again to confirm your selection.

Also, you can control and manage the thermostat settings using the app even when you’re not at home if your thermostat and Home app (phone or tablet) are both online. The thermostat will show offline in the app if it’s not connected to your Wi-Fi, and you won’t be able to manage the thermostat settings using your phone or app. However, you can change the behavior of your Google Nest thermostat in its settings using the thermostat display. You can do things like change the temperature schedule, switch between Fahrenheit and Celsius, view technical information, and more. Check this out for more info: https://support.google.com/googlenest/answer/9244728

If you need help with using the thermostat effectively, feel free to contact us and we’d be happy to guide you, here: https://support.google.com/googlenest/gethelp

Hi there, thanks for taking the time to share your feedback about the Nest Thermostat. We’re sorry to learn you came across this issue with the thermostat and with your heating systems.

Nest thermostats are compatible with many different types of heating systems, including boiler systems. Nest Thermostats are usually compatible with zoned systems that use multiple thermostats, including zoned systems with dampers. But there are some systems that are not. We recommend that you contact us so we can learn more about your heating system and see how we can help find a resolution and improve your experience: https://support.google.com/googlenest/gethelp

Hello there, Usfbull91. Thanks for taking the time to share your experience with the Nest Thermostat, and we're sorry to hear about the issues you encountered. We understand how inconvenient it is to face unexpected problems, especially with a new system. We are committed to improving the customer experience on our third-party platform and we’ll use your feedback to further strengthen our policies and processes. Meanwhile, we’d like to learn more about your concerns so we can explore potential solutions. We encourage you to contact our support team directly here: https://support.google.com/googlenest/gethelp

Hi there, thanks for taking the time to share your experience with us. We're sorry to hear that you’re having some difficulty setting up your Nest Thermostat.

Your feedback is important to us, and we’d like to hear more about your challenges so we can help you the best possible way. Please reach out to our support team to further assist you. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp

Hi there, JillL. We appreciate your feedback on the Nest Thermostat. We’re aware that longtime Nest users enjoy using the Nest devices from the Nest app. However, the Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience with other Google Nest devices. We also wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Other benefits include the following:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

Our dedicated team is always ready to provide you with services and assistance for any concerns you may have here: https://support.google.com/googlenest/gethelp

Hi JayR, thank you for sending in your feedback. We're sorry to learn that you're experiencing some difficulties with your Nest Thermostat when it comes to automatic changes to your temperature. We recommend checking the temperature schedules that are set on your thermostat and removing them. This may help in keeping and holding the temperature to the specific degree you set it on. To remove a temperature schedule you can follow the steps below:

While viewing your thermostat’s schedule:
-Tap the day of the week that has the temperature you’d like to remove.
-Select the temperature you want to remove.
-Tap Delete. The temperature will be removed from the schedule for that day.

If you've done this already or if the issue still persists or is different from what you're experiencing, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Mehrdad, thanks for your insights on Nest Thermostat. We apologize for any disappointment you may be having on Nest Thermostat. We´re always on the lookout for opportunities that will help us improve our products and services. We'd like to learn more about the issue you are having and see how we can help you. You may reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi Skumar, thanks for your insights on Nest Thermostat. We'd appreciate it if you can share the details of your experience with us. This will give us a better idea on which features work best for you, and which features we can make improvements. If you're willing to try, please consider contacting our support team by visiting us here: https://support.google.com/googlenest/gethelp

Hi DebraC, thanks for sharing your insights with us. We're sorry to hear that you had a difficult time using your Nest Thermostat. If you're willing to try, we'd like to help check your concern. We may need to take a closer look at your Nest Thermostat and understand what may be causing the issue. We'd be happy to work with you and help you out the best way possible. You may contact our support team here: https://support.google.com/googlenest/gethelp

Hi Rfrm, we're glad to hear that you had an easy time installing Nest Thermostat. Nest thermostats are designed to be more than just smart; they're also meant to be thoughtful and helpful parts of a home. And while every good quality product comes at a premium price, Google Nest worked on giving its customers a beautiful, yet affordable, and easy-to-install thermostat. Hence, the launch of the newest Nest Thermostat.

The Nest Thermostat provides comfort at home while still being energy-saving at a reasonable price point. It provides an efficient yet affordable choice to households that are interested in a smart thermostat without going over the budget. If you have any questions you would like us to answer, you're more than welcome to contact us here:  https://support.google.com/googlenest/gethelp

Hi Krishna, thanks for trying out the new Nest Thermostat. Sorry to hear that you’re experiencing connectivity issues and the touch bar experience was difficult.

If you don't mind, you can try resetting your thermostat's Wi-Fi settings by following the step below:

Keep in mind, you’ll need to remove your thermostat from your account in the Home app and then set it up again. You’ll be able to skip the installation process and much of the setup steps:

- In the Home app, tap your thermostat on the home screen.
- Select Settings > Remove.
- On your thermostat, go to Settings > Account > Disconnect.
- In the Home app, tap + at the top left of the home screen.
- Then select Set up a Nest product.
- Begin thermostat setup by scanning the QR code on the back of the thermostat display.
- When you reach the Get started screen, select Already installed.
- You can then skip most of the usual setup steps until you reach the Wi-Fi setup step. Here you can enter the new password and network name.

We always appreciate your feedback as it helps us improve our products and services. If you have any questions or concerns with your Google Nest products, please feel free to get in touch with us on the Google Nest Help page: https://support.google.com/googlenest/gethelp

Hey there, BulentA. We’re sorry to hear you came across this issue with the Nest Thermostat. This device uses the voltage from your system’s wires to keep its internal battery charged. If the power from your system is insufficient, the thermostat will run off the batteries for a while before it must turn off completely. But if you repeatedly get low battery messages from your thermostat, or if there’s another power-related message, you may need to check the C wire connection or install a C wire to provide consistent power to your thermostat and prevent the internal batteries from draining.

We can help you check for other reasons why the thermostat is behaving differently. We welcome you to visit us anytime using this link: https://support.google.com/googlenest/gethelp";\

Hi Charles, thanks for sharing your experience. We’re sorry to hear that Nest Thermostat didn’t work with your system.

Most 24 V heating and cooling systems are compatible with Nest Thermostats. If you haven’t yet, we recommend using our online compatibility checker to ensure that your heating and cooling system is compatible with the Nest Thermostat. You can check it here: https://store.google.com/us/widget/compatibility/thermostat

If you need assistance, our support team is always here to help. You can reach us out using this link: https://support.google.com/googlenest/gethelp