Customer Ratings & Reviews
- Model:
- GA02081-US
- SKU:
- 12201993
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Heat and Air
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really Love our Nest thermostat!!!! It works great.
I would recommend this to a friendGood product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Easy to use and helped with my savins
I would recommend this to a friendvalue for money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is a great value for money. I highly recommend it
I would recommend this to a friendNot good if trying to use with app.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really don’t like it because it won’t work with either app, Echo or Google Nest. It keeps giving me an Offline message on the app. Other than, using it physically it’s nice.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Badwithapp, we appreciate your feedback. We're sorry to hear that Nest Thermostat isn't working for you.
The Nest Thermostat exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest devices. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant.
Our support team would be happy to answer any questions or support needs you may have with Nest Thermostat. You may reach out to us here: https://support.google.com/googlenest/gethelp
My house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love modern technology and perks that come with it
I would recommend this to a friendGreat purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, easy install. Would buy again for sure
I would recommend this to a friendCompetent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. Adequate functionality. Satisified
I would recommend this to a friendThermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks nice and it’s smaller than I wanted. Also when I need to adjust the Temperature, it does not work as well, when I use my hand. But in my phone I have no problem adjusting the temperature.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Vern,
Thanks for letting us know about your experience with Nest Thermostat. Sorry about the issue you’re experiencing when adjusting the temperature using the touch bar. We’d like to help you out right away.
If the touch bar doesn’t respond at all, you can follow the steps below to perform a manual restart on your thermostat:
- Pull the thermostat off its base and remove both AAA batteries.
- Replace the batteries and press the thermostat onto the base until they hear it click into place. The thermostat will take a few moments to turn on and restart.
We'd like to learn more about why you’re unable to adjust the temperature using the touch bar and help you in the best way possible. If you're willing, you can get in touch with our support team and we'll help you troubleshoot the issue further. Please feel free to reach out to us here: https://support.google.com/googlenest/gethelp
Difficult
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always disconnecting & doing its own thing. We have smart appliances and lights but this is the only thing we have issues with.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there KBay, thanks for letting us know about the issue with your Nest Thermostat. It's unfortunate to hear that it's always disconnecting. Your Nest thermostat gets its power from your HVAC system’s wiring and requires a stable and constant 24 Volt supply. There are cases where these wires can't deliver enough power to support the Nest thermostat's features, then they start draining the batteries and disconnect from your Wifi network. In such cases, installing a common(C) wire between your HVAC and Nest thermostat is required and will help fix such issues. We recommend contacting a Nest Pro technician to help check your system and advise you whether your system will need a common (C) wire or not. If you still have some questions you have in mind, we'd be happy to answer them if you could visit us here: https://support.google.com/googlenest/gethelp
Good product if you have the right setup.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would easily be a five but it wasn’t able to be installed due to the lack of a c-wire connection. I now have to buy additional components and install it myself
I would recommend this to a friendBrand response from Nest Support
Posted .Hi xantosshado, thanks for informing us about the issue. We´re sorry to hear that your Nest Thermostat requires a common (C) wire.
Nest Thermostat gets its power from your HVAC system’s wiring. There are cases where these wires can't deliver enough power to support the Nest thermostat's features, then they start draining the batteries and disconnect from your Wifi network. In such cases, installing a common (C) wire between your HVAC and Nest thermostats can resolve the battery drain problem.
For any other questions you may have, we're ready to assist you if you could visit our page: https://support.google.com/googlenest/gethelp
Nest Therostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could take a while to connect. Customer Service shaky at best because instead being a expert the follow a guild book instead of knowing the product, Nest Hello even worse took hours.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Louie, thanks for sharing your experience with us. We’re sorry to hear that your experience with the Nest Thermostat has been less than satisfactory.
We'd love to learn more about what’s going on to better understand the issue. We'd be happy to help you further and improve your experience if you can reach out to us here: https://support.google.com/googlenest/gethelp
Don't Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slick looking, eady to install. But..,intermittent issues that I never experience on the earlier generation. Trying to get a refund from google
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, DonnaG. Sorry to see you’re having a few hiccups with the Nest Thermostat. We’d be happy to look into what may be happening and get your device running smoothly all the time — when you find a moment, talk to us here: https://support.google.com/googlenest/gethelp?
Watch for compatibility
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not able to complete installation. Wires were not compatible.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, LarryA. We’re sorry to hear you ran into a compatibility issue with the Nest Thermostat. If you need, here’s a link to our interactive compatibility check to see what may be the best fit for you: https://store.google.com/intl/en/widget/compatibility/thermostat/
Would not recommend this thermostat
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this thermostat. It it unable to keep my bedroom at a comfortable temperature. The room is always too hot or too cold, and I have to manually override the thermostat. For example sometimes when the temperature in the room is several degrees above the set level the air conditioning does not come on.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, SteveM. We appreciate your feedback on the Nest Thermostat. It’s unfortunate to hear that your experience is below your expectations. We’d like to investigate and help you with your concern. Please get in touch with our support team anytime for assistance, here: https://support.google.com/googlenest/gethelp
Had trouble getting it to work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took back and purchased more expensive one. Had trouble setting this one up
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Chrwht. Thanks for leaving feedback about the Nest Thermostat. It's unfortunate to hear that your experience has not been ideal. If you run into any questions or concerns about any Google Nest devices in the future, you're always welcome to contact us here: https://support.google.com/googlenest/gethelp
CHECK YOUR WIRES FIRST!!!...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like a neat product, but be careful of your current wire setup... I bought it and wasn’t able to install it because of the wires my current thermostat has...
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Bryon, thanks for taking the time to share your feedback with us. We are sorry to hear that you’re having issues with the wiring compatibility of your Nest Thermostat.
If you haven’t tried yet, we recommend checking the thermostat wiring labels of your heating and cooling system, and verify if they’re compatible with Nest Thermostat by using the Compatibility Checker tool on our support site: https://store.google.com/us/widget/compatibility/thermostat
Once you verify that your system is compatible with Nest Thermostat, feel free to reach out to our support team and let us help you further with your concern here: https://support.google.com/googlenest/gethelp
I prefer my ecobee over my Nest.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product if there’s no need to hold temp below 50 degrees. The slide bar on the side sometimes requires a few attempts to engage.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Terryb, thanks for posting your feedback on your Nest Thermostat. We're sorry to learn that you're experiencing some response issues with the slide bar when you control the device. We'd recommend rebooting your device as this often will fix the issue. If you've done this step already or if the issue still persists, please reach out to our support team and let us help find a resolution for you and improve your overall experience. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Do Not Buy This Version
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this version of thermostat unless you want to continue to change the temperature in your house. I have owned other Nest thermostats and have been able to manage them as needed to work for everyone's comfort in the house. These are not that flexible and no matter how you schedule them, they will always go into ECO mode. This has been by far the worst purchase I have made in a while.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi LarryB. We understand this isn't what you expected from your Nest Thermostat. Let's get you back in control and enjoy all the features of your device. Feel free to reach out to us at your best convenience: https://support.google.com/googlenest/gethelp
Great!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product! Definitely recommend. A must have to a smart home system.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, BrandonS. We’re glad that you like the Nest Thermostat. We always aim to deliver great user-experience, and feedback like this inspires us to do more. We trust that you’re getting the most benefits out of its rich features. If you come across any inquiries about the thermostat, you’re more than welcome to contact us here: https://support.google.com/googlenest/gethelp
I got the damage pce
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase from Best Buy I didn’t put on Because my technician was on vacation he come after 3 weeks he put on it work only 4-5 days after that stop it is not working I took back to Best Buy they they didn’t take it back I told them to exchange the PCs they said no we can’t now it is garbage for me I can’t use
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Andy,
Thanks for letting us know about your experience with the new Nest Thermostat. We understand that your Nest Thermostat only worked almost a week and we’re sorry for the frustration this issue has caused.
Nest thermostats come with a 1-year limited manufacturer's warranty starting from the date of purchase. If the issue is related to your Nest thermostat, please feel free to reach out to us so we can examine the issue and do our best to help you out on Google Nest Help page: https://support.google.com/googlenest/gethelp