Customer Ratings & Reviews
- Model:
- GA02081-US
- SKU:
- 12201993
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Google's thermostat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to control sometimes, better controlling it with the phone
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Niuniutate. Your feedback about the Nest Thermostat is appreciated, and we hear your concern about using the touch bar. This helps us better understand our customers’ preferences and needs, and we’ll share this with the right team as we’re always on the lookout for opportunities to improve our products and services. For other concerns, or if immediate assistance is needed, don’t hesitate to contact us anytime here: https://support.google.com/googlenest/gethelp
Buy the Nest Learning Thermostat
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this would a cheaper and better alternative to more expensive learning thermostat and I was wrong. Should have bought Nest learning thermostat.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi RokuUser, we appreciate your feedback. We’re sorry to learn that Nest Thermostat didn’t meet your expectations. We recommend contacting Best Buy to see if your Nest Thermostat is still within their return policy.
We’d also like to hear more about your challenges so we can help you the best possible way. Please consider reaching out to us and we’d be more than happy to help. You can contact via this link: https://support.google.com/googlenest/gethelp
Compatibility issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hoping this would work with my HVAC system but it was incompatible and I needed to buy the Nest Learning thermostat :(
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your insights with us. We´re sorry to hear that Nest Thermostat isn't compatible with your HVAC system.
Nest Thermostat is generally compatible with most 24V HVAC systems. To ensure full compatibility of your HVAC system, we recommend using the Compatibility Checker tool on our support page: https://store.google.com/us/widget/compatibility/thermostat
If you need further guidance, you may speak to our support team by visiting us here: https://support.google.com/googlenest/gethelp
Great Product!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had taken me a long time to decide if I wanted one of these thermostats. I started making my home more automated and wanted to add this to my system. Wish I hadn't waited. It's a great product that has so many useful features. Love being able to set schedules to bring down my Heat Pump's use and bills. It has done just that and with prices only going up it will continue to pay dividends into the future. No looking back on this purchase.
I would recommend this to a friendFor Duel fuel system will need a Professional inst
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Checked compatibility with my system on Google website before purchase. Time to install: scanned bar code on Google Home, the app would give me a check (properly scanned the item) then return me to the home page. Downloaded the Nest app. It started me through the install process then said because I have a duel fuel unit I would need a “professional” to install it. Did not want to incur that expense, so I returned it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Rick, we appreciate your feedback. We're sorry to hear that you already returned your Nest Thermostat. If you ever reconsider and think about using Google Nest products, you may reach out to our support team and we'll definitely do our best to provide you a better experience. You may reach out to us here: https://support.google.com/googlenest/gethelp
Easy to use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great thermostat, you can control from your cell phone, anywhere,anytime. And affordable.
I would recommend this to a friendNo Nest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this thermostat last month and had it installed. I turned the cooling on Thursday to cool my home. I was greeted with hot blowing from the vents. I can't get a tech here until Monday. Very disappointed.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Carol, we're sorry to hear about your temperature problem on your Nest Thermostat — We're happy to help, you can contact us here: https://support.google.com/googlenest/contact/social_googlenest?sjid=10122357069151529620-NC
Inaccurate Humility Sensor
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but trouble from these thermostats. I bought 2 of them, one for each of our AC units. The humidity sensors are incorrect and read about 15 percentage points higher than the room actually is. I had an HVAC technician check them to be sure. After troubleshooting with Google for literally 2 hours they finally sent me two replacements. The two they sent are obviously refurbished and have the same problem. Now the screen on one of the replacements has a pixel line at the bottom. I will likely end up replacing these with an ecobee and hopefully those will work better.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Pwick. We're sorry to learn about your difficult experience with your Nest Thermostat. We appreciate that you've reached out to our support team for assistance. We still want to understand how we can improve on your experience with the device. if you’re ever considering giving the device another go, we recommend reaching out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Simplicity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to use and set up other than the fact it won't set up to my wifi even though I know I have entered the right password.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Nicole, thanks for sharing your feedback with us about the Nest Thermostat, and we apologize for the inconvenience it has caused you. We can imagine how hard you tried, and we appreciate the time and efforts you’ve spent on this. If your other devices connect to your Wi-Fi well but not your thermostat, we’d like to know more about what went wrong and look for a way to help you best. We suggest getting in touch with us for further isolation and troubleshooting guidance here: https://support.google.com/googlenest/gethelp
wish it was turning dial
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a fan love the turning one more instead of touch.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, NewNumberWhoThis. Thank you for sharing your concern about your Google Nest Thermostat. We're sorry to hear that your experience with the device didn't meet your expectations. We hear your concerns, and have taken note of it. Once you add your Google Nest thermostat to the Home app, you can easily control it even when you're not at home. If you need any help in the future, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Stick with the Nest learning thermostat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would just get the better Nest learning thermostat. I have several at home that work fine with my heating system this one does not get power even with the adapter it did not work. The Nest learning thermostat is a bit more money but works fine right out of the box.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Steve. We appreciate your feedback on the Nest Thermostat, and we’re sorry to hear you're not having the ideal experience we want to share with you. We’d be happy to investigate whether this issue is with the device, network, other environmental factors, or about incompatibility. Feel free to contact us anytime for technical guidance here: https://support.google.com/googlenest/gethelp
Best yeah
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t installed it yet waiting for the painter to finish up, but we’ll be putting it
I would recommend this to a friendBrand response from Nest Support
Posted .Hi ThomasB, we appreciate the feedback you shared about the Nest Thermostat. We can imagine how excited you are to try and use its rich features. If you find yourself in need of help with the setup and installation, please refer to this link: https://support.google.com/googlenest/answer/10125150
We also have help available and you’ll find us ready for your support needs here: https://support.google.com/googlenest/gethelp
Not worth the trouble
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for less than a week then kept giving error codes. Looked it up and alot if people have the same issue. Retunred in and installes old thermostat and problem was fixed.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, Frank. We're sorry you ran into some issues with your Nest Thermostat. Even though you've returned it, we'd still like to learn more about what happened — when you get a second, share with us here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
nest smart thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well. top is not snug fit, no instructions was able to look it up on website
I would recommend this to a friendBrand response from Nest Support
Posted .Hi hieulao, it's awesome that Nest Thermostat works well for you. We're also glad to hear that you were able to look up the instructions for setting it up. However, we do apologize for any difficulty you had in finding our support page.If you have any questions or support needs with Nest Thermostat, you're more than welcome to speak to our support team here: https://support.google.com/googlenest/gethelp
Nest Thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as fully functional as the higher cost model, but a nice option if you are seeking remote access via phone.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi bobw, thanks for posting your feedback. We regret to learn that Nest Thermostat didn’t meet your expectations. We value your feedback as we’re always looking for ways to improve our products and services. If you need assistance, you can always reach out to our support team. We’d be happy to help you here: https://support.google.com/googlenest/gethelp
Nest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe this is a good thermostat but it not for me. It is not working at all. I got the Nest 3 and it working fine
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jbhqn, thanks for choosing Google Nest products. We're sorry you encountered this issue with Nest Thermostat.
If you're willing, we'd like to help you with the issue you are experiencing with Nest Thermostat. Our dedicated team of support specialists would be happy to help you, if you can reach out to us using this link: https://support.google.com/googlenest/gethelp
Please read
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved everything about it EXCEPT, this does not sync up with the NEST app, you have to use the google home app which I was disappointed in.
I would recommend this to a friendNo Fan only
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thermostat is fine EXCEPT that you can't turn on the fan without putting it in heat or cool mode.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi There,
We understand the importance of independent fan control. Check out this link for information on how to adjust your Nest thermostat's fan settings:
https://support.google.com/googlenest/answer/9296419
Great thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great addition to my house. Easy to set up and use. Overall a good smart device
I would recommend this to a friendOk for an entry level smart thermostat.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Works with most systems". Did not work for my 2 thermostat system. Had to purchase 2 Nest Learning thermostats instead.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi DJintrinisc, thanks for sharing details about your experience with Nest Thermostat. We do appreciate that you bought the Nest Learning Thermostat even though the Nest Thermostat didn't quite work with your heating and cooling system, and we apologize for any inconvenience you may have experienced.
If you will need further help in the future, please consider contacting our support team for further assistance with your Nest Learning Thermostat. We'd be more than happy to help you with your support needs here: https://support.google.com/googlenest/gethelp