Customer Ratings & Reviews

Hi ColdFashioned802,

We appreciate your feedback. We´re sorry to hear of your disappointment with the new Nest Thermostat.

Nest thermostats can charge their built-in battery using your system’s heating and cooling wires. But, when your heating and cooling wires are not able to deliver the needed power for your Nest thermostat, you may need to connect a common or C wire. It helps deliver enough consistent power to your thermostat. Learn more about Common wire here: https://support.google.com/googlenest/answer/9251212

If you'd like us to have a look at the issue, then you may reach out to us. We'd be happy to assist you and work on improving your experience with your new Nest Thermostat here: https://support.google.com/googlenest/gethelp

Hi Rudy,

Thanks for taking the time to let us know about your experience with the new Nest Thermostat. Really sorry to hear you encountered a connectivity issue but but happy to hear you resolved the issue by upgrading to another Nest thermostat.

If you'd like to share more on why you may have had the issue so we can examine it further, please feel free to contact us here: https://support.google.com/googlenest/gethelp

Hi there JayA, we appreciate your feedback on Nest Thermostat. We´re sorry for any inconvenience you may have experienced in setting up the wiring. We understand how challenging it can be to manage the wiring for your heating and cooling system. We recommend using the Compatibility Checker tool to verify if your system is compatible: https://store.google.com/us/widget/compatibility/thermostat

If you need further help and guidance, our support team is ready to answer any questions you may have in mind. Simply reach out to us here: https://support.google.com/googlenest/gethelp

Hi Cwet, we appreciate your feedback. We're sorry if you find Nest Thermostat a bit too basic for your expectations.

The Nest Thermostat provides an efficient yet affordable choice to households that are interested in a smart thermostat without going over the budget.
While every good quality product comes at a premium price, we wanted to work on giving you and all our other customers a beautiful, yet affordable, and easy-to-install thermostat. If you prefer to have the full range of smart features on a smart thermostat, we recommend checking out the Nest Learning Thermostat. Here's a link where you can learn more: https://support.google.com/googlenest/answer/9230098

If prefer to speak to one of our support specialists, feel free to reach out to any one of them here: https://support.google.com/googlenest/gethelp

Hi tingling, thanks for your review. We're sorry to hear that you have difficulties installing the Google - Nest Smart Programmable Wifi Thermostat. We value your feedback and would like to learn more about your experience so that we can improve. Please take a moment to complete this brief feedback form:https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
If you need further assistance, contact us at this following link: https://support.google.com/googlenest/gethelp

Hi Michael,

Thanks for sharing your feedback. We can see that your having a difficult experience with the wiring of the Thermostat. Nest thermostats are engineered to use very little power, less than 1 kWh/month. But in some situations you may need to connect a C wire to deliver enough consistent power to your thermostat. If you need more information about your thermostat and if your system is compatible or not, you can reach us through this link: https://support.google.com/googlenest/gethelp

Hello there, redsea. We appreciate your feedback about the Nest Thermostat along with the Nest Thermostat E, and we’re sorry to hear about the issues you had. We’d like to get to the bottom of these and help improve your experience. Don’t be hesitant to contact us anytime at the following link for assistance: https://support.google.com/googlenest/gethelp

Hi AkBus,

Oh no! We´re truly sorry to hear that your system needs a common (C) wire in order to work with Nest Thermostat.

Nest thermostats are designed to be able to work efficiently without the need of a power or common (C) wire when the heating and cooling wires of your system can deliver enough power to keep the thermostat's battery charged up. However, some heating/cooling wires can't deliver adequate power to Nest thermostats. In such cases, Nest thermostats need a common (C) wire that goes into the C terminal of the thermostat base. The next best step would be to contact a Nest Pro technician to check your system and install a common (C) wire if needed.

Our support team is always here to assist you if you have any further questions. You can contact us via the Google Nest support page here: https://support.google.com/googlenest/contactflow

Hi there, thanks for letting us know of your feedback with the Nest Thermostat. It’s unfortunate to learn that one of the two thermostats didn’t work well, and is now out of the return window. We can imagine how difficult this experience could have been, and we’re sorry for the inconvenience it has caused you. If you’re willing, we’d like to learn more about what went wrong and see how we can provide a better experience for you. Visit us anytime at the following link and we’ll do our best to help: https://support.google.com/googlenest/gethelp