Customer Ratings & Reviews

Hi Mehrdad, thanks for your insights on Nest Thermostat. We apologize for any disappointment you may be having on Nest Thermostat. We´re always on the lookout for opportunities that will help us improve our products and services. We'd like to learn more about the issue you are having and see how we can help you. You may reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi DebraC, thanks for sharing your insights with us. We're sorry to hear that you had a difficult time using your Nest Thermostat. If you're willing to try, we'd like to help check your concern. We may need to take a closer look at your Nest Thermostat and understand what may be causing the issue. We'd be happy to work with you and help you out the best way possible. You may contact our support team here: https://support.google.com/googlenest/gethelp

Hi Rfrm, we're glad to hear that you had an easy time installing Nest Thermostat. Nest thermostats are designed to be more than just smart; they're also meant to be thoughtful and helpful parts of a home. And while every good quality product comes at a premium price, Google Nest worked on giving its customers a beautiful, yet affordable, and easy-to-install thermostat. Hence, the launch of the newest Nest Thermostat.

The Nest Thermostat provides comfort at home while still being energy-saving at a reasonable price point. It provides an efficient yet affordable choice to households that are interested in a smart thermostat without going over the budget. If you have any questions you would like us to answer, you're more than welcome to contact us here:  https://support.google.com/googlenest/gethelp

Hey there, BulentA. We’re sorry to hear you came across this issue with the Nest Thermostat. This device uses the voltage from your system’s wires to keep its internal battery charged. If the power from your system is insufficient, the thermostat will run off the batteries for a while before it must turn off completely. But if you repeatedly get low battery messages from your thermostat, or if there’s another power-related message, you may need to check the C wire connection or install a C wire to provide consistent power to your thermostat and prevent the internal batteries from draining.

We can help you check for other reasons why the thermostat is behaving differently. We welcome you to visit us anytime using this link: https://support.google.com/googlenest/gethelp";\

Hey there, Codi. Sorry to hear you ran into a problem with the Nest Thermostat. We’d be happy to see what may be happening and get a resolution for you — when you have a second, reach out to us here: https://support.google.com/googlenest/gethelp?

Hi Krishna, thanks for trying out the new Nest Thermostat. Sorry to hear that you’re experiencing connectivity issues and the touch bar experience was difficult.

If you don't mind, you can try resetting your thermostat's Wi-Fi settings by following the step below:

Keep in mind, you’ll need to remove your thermostat from your account in the Home app and then set it up again. You’ll be able to skip the installation process and much of the setup steps:

- In the Home app, tap your thermostat on the home screen.
- Select Settings > Remove.
- On your thermostat, go to Settings > Account > Disconnect.
- In the Home app, tap + at the top left of the home screen.
- Then select Set up a Nest product.
- Begin thermostat setup by scanning the QR code on the back of the thermostat display.
- When you reach the Get started screen, select Already installed.
- You can then skip most of the usual setup steps until you reach the Wi-Fi setup step. Here you can enter the new password and network name.

We always appreciate your feedback as it helps us improve our products and services. If you have any questions or concerns with your Google Nest products, please feel free to get in touch with us on the Google Nest Help page: https://support.google.com/googlenest/gethelp

Hi Charles, thanks for sharing your experience. We’re sorry to hear that Nest Thermostat didn’t work with your system.

Most 24 V heating and cooling systems are compatible with Nest Thermostats. If you haven’t yet, we recommend using our online compatibility checker to ensure that your heating and cooling system is compatible with the Nest Thermostat. You can check it here: https://store.google.com/us/widget/compatibility/thermostat

If you need assistance, our support team is always here to help. You can reach us out using this link: https://support.google.com/googlenest/gethelp

Hi acj1,

Thanks for sharing your review of Nest Thermostat with us. Sorry to hear Nest Thermostat didn't meet your expectations and you decided to return it.

The new Nest Thermostat is designed to be set up and used in the Google Home app.
Depending on the type of system you have, you can do the following in the Home app :

- Change the target temperature
- Select a mode
- Change temperature presets
- Hold the temperature
- Turn on your fan
- Change your temperature schedule
- View your energy history
- Change thermostat settings

If you decide to give the Nest Thermostat another try in the future, and have any questions or concerns, please don't hesitate to contact us here: https://support.google.com/googlenest/gethelp

Hi Badprint, thanks for posting your review. We're sorry to hear that you're experiencing some difficulties with setting the wiring for your Nest Thermostat. We'd like to take a better look at your furnace's wiring so we can help you with setting up the thermostat properly to avoid any damage to your device and your furnace. Please contact us on our Google Help page and let us assist you. You can reach our help page here: https://support.google.com/googlenest/gethelp

Hi tk46992, it's great to hear that you and your wife liked Nest Thermostat. We're always looking forward to hearing the details of your experience and you can always count on us for your support needs. For any questions or concerns you may have in the future with Nest Thermostat, please consider contacting our support team here: https://support.google.com/googlenest/gethelp

Hi DaniCA, thank you for sharing your review. We're sorry to hear that you're experiencing some difficulties with the connectivity of your Nest Thermostat. We'd like to take a better look at your thermostat so we can identify why it disconnects. Please reach out to our support specialists and let us help improve your overall experience with the product. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hello there. Thanks for posting feedback. We’re glad that you love the Nest products, but we’re sorry to hear your experience with the Nest Thermostat has not been ideal. We understand you went back to your original thermostat. If ever you come across questions or concerns about any Google Nest devices, please feel free to let us know here and we’ll do our best to help: https://support.google.com/googlenest/gethelp

Hi thattalldude, thanks for taking the time to share your feedback. We're sorry to hear that the Nest Thermostat didn't work well with you and that you had to return it.

If you decide to give Nest thermostats another try in the future, we suggest using our online compatibility checker first to ensure that your system is compatible with Nest Thermostat. Here’s the link: https://store.google.com/us/widget/compatibility/thermostat

You may also check this link to learn more about Nest thermostat compatibility: https://support.google.com/googlenest/answer/9246656

For any questions and concerns, feel free to contact our support team anytime here: https://support.google.com/googlenest/gethelp

Hi there Juansreview, thanks for sharing your experience with us. We are sorry to hear that Nest Thermostat isn’t compatible with your system and that you had to return it.

We value your feedback and we are hoping that you will give our products and services another shot in the future, as we’d love to keep you as a valued customer. If ever you will reconsider, please do not hesitate to contact us here: https://support.google.com/googlenest/gethelp

Hey there, SubashU. We’re sorry to hear you ran into complications with the Nest Thermostat — we understand the frustration. We’d like to investigate to figure out what may have happened and get you a resolution. When you have a second, reach out to us here: https://support.google.com/googlenest/gethelp?

Hello there, we're sorry to hear about the experience you had with your Nest thermostat. If you'd like to share your thoughts, please provide your feedback through this link: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

Hi there, thanks for taking time to share your feedback with us. We are sorry to hear about the connectivity issues you had with Nest Thermostat.

Connectivity issues for Nest Thermostat may be caused by several factors, such as Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby, and other Wi-FI settings.

Dual band connection is compatible with Nest Thermostat. 2.4Ghz is more stable compared to 5Ghz, especially if there are lots of devices connected to the network at the same time.

We’re always here to help in case you need further assistance. You may contact us through this support link: https://support.google.com/googlenest/gethelp

Hi TechDad, thanks for taking the time to share your feedback. We’re sorry to learn that you had challenges with the Nest Thermostat. We value your feedback as we’re always working to improve our products and services. If you need help, our support team is always here to assist you. Feel free to reach us out anytime using this link: https://support.google.com/googlenest/gethelp