Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 10220181
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Google Nest Smart Thermostat
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Google Nest Smart Thermostat on May 2, 2022. It worked for 6 months, then stopped working on November 15, 2022 during 30-degree weather. My furnace would not work when this thermostat stopped working. I was without heat for 2 days & nights while waiting for a repair man.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi PeteD, thanks for letting us know that your Nest Thermostat stopped working after only 6 months of using it. We're sorry for any inconvenience this experience may have caused you.
If you're still having some issues with your Nest Thermostat, please do not hesitate to contact our support team via the Google Nest help page. We'd be happy to provide some assistance with your Nest Thermostat here: https://support.google.com/googlenest/gethelp
Nest thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice thermostat with many features but it isn't expandable.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jeff, thanks for your feedback. We appreciate your input in helping us understand our customers' needs and preferences better, and we'll make sure to pass it along to our teams as we're always working to improve our products and services. For questions or concerns about your Nest Thermostat, feel free to contact our support team and we'll be more than happy to assist you anytime. Reach out to us here: https://support.google.com/googlenest/gethelp
Do Not Buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. I’ve had so many issues with it since I bought it 3 months ago. Nest won’t help and Best Buy won’t help either. I’ve spent hours trying to find a solution. I’ve wasted so much money too. Stay away from this product. Headache product!!!!!!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Evielara, thanks for letting us know about the issue. We're sorry for the poor experience with Nest Thermostat, and for falling short of providing your support needs.
If you're willing to try, we may need to have a much closer look at your Nest Thermostat and understand what may be causing the issue. Please consider contacting our support team once more by visiting us here: https://support.google.com/googlenest/gethelp
Great Smart Thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have three Google Nests now for my multi zone home. They are great and work flawlessly.
I would recommend this to a friendGreat buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple clean and easy to use. Integrates really well with the Google home app and routines
I would recommend this to a friendNest
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool item can control from phone would buy again..
I would recommend this to a friendWorks great from app on phone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy Install and paired perfectly with app. Also I did not have to install a c wire.
I would recommend this to a friendDo Not Buy if you Don't have a C Wire. Period.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.C Wire - you cannot set this unit up if your system doesn't have one. There is no way around it. The software will not allow you to add the device to your Google Home account and you can't bypass it. I took a chance and learned the hard way. Very disappointing. Now I have a useless item I cannot return and needed to buy the older E Thermostat instead...
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi ColdFashioned802,
We appreciate your feedback. We´re sorry to hear of your disappointment with the new Nest Thermostat.
Nest thermostats can charge their built-in battery using your system’s heating and cooling wires. But, when your heating and cooling wires are not able to deliver the needed power for your Nest thermostat, you may need to connect a common or C wire. It helps deliver enough consistent power to your thermostat. Learn more about Common wire here: https://support.google.com/googlenest/answer/9251212
If you'd like us to have a look at the issue, then you may reach out to us. We'd be happy to assist you and work on improving your experience with your new Nest Thermostat here: https://support.google.com/googlenest/gethelp
new installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hard to install, hard to program, too many wires to install
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi tingling, thanks for your review. We're sorry to hear that you have difficulties installing the Google - Nest Smart Programmable Wifi Thermostat. We value your feedback and would like to learn more about your experience so that we can improve. Please take a moment to complete this brief feedback form:https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
If you need further assistance, contact us at this following link: https://support.google.com/googlenest/gethelp
Horrible product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't connect it to my wifi was it uses other nest products to connect. I spent over 6 hours going back and forth with support I just have up. I upgraded to the nest nest thermostat and had no issues connecting
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Rudy,
Thanks for taking the time to let us know about your experience with the new Nest Thermostat. Really sorry to hear you encountered a connectivity issue but but happy to hear you resolved the issue by upgrading to another Nest thermostat.
If you'd like to share more on why you may have had the issue so we can examine it further, please feel free to contact us here: https://support.google.com/googlenest/gethelp
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and easy to follow instructions. Great buy for the house
I would recommend this to a friendNest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you have the wiring, otherwise this is a waste !
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there JayA, we appreciate your feedback on Nest Thermostat. We´re sorry for any inconvenience you may have experienced in setting up the wiring. We understand how challenging it can be to manage the wiring for your heating and cooling system. We recommend using the Compatibility Checker tool to verify if your system is compatible: https://store.google.com/us/widget/compatibility/thermostat
If you need further help and guidance, our support team is ready to answer any questions you may have in mind. Simply reach out to us here: https://support.google.com/googlenest/gethelp
lost times and money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn['t work i purchased two Nest thermostat E and they worked very well for 4 years then one was completely dead. Then this one no professional could find solution.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, redsea. We appreciate your feedback about the Nest Thermostat along with the Nest Thermostat E, and we’re sorry to hear about the issues you had. We’d like to get to the bottom of these and help improve your experience. Don’t be hesitant to contact us anytime at the following link for assistance: https://support.google.com/googlenest/gethelp
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemless and easy install and setup. Great upgrade from previous unit
I would recommend this to a friendGreat addition for automating your home
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works perfectly. The convenience is great and looks really modern.
I would recommend this to a friendBasic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it says it does. Very basic item here. Basic installation.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Cwet, we appreciate your feedback. We're sorry if you find Nest Thermostat a bit too basic for your expectations.
The Nest Thermostat provides an efficient yet affordable choice to households that are interested in a smart thermostat without going over the budget.
While every good quality product comes at a premium price, we wanted to work on giving you and all our other customers a beautiful, yet affordable, and easy-to-install thermostat. If you prefer to have the full range of smart features on a smart thermostat, we recommend checking out the Nest Learning Thermostat. Here's a link where you can learn more: https://support.google.com/googlenest/answer/9230098
If prefer to speak to one of our support specialists, feel free to reach out to any one of them here: https://support.google.com/googlenest/gethelp
Smart
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is incredibly smart with nest aware. It is able to detect faces.
I would recommend this to a friendDefinitely recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Easy to install, easy to use, definitely worth it!
I would recommend this to a friendNeed a C wire
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Confusing compatibility information, will not work properly without a C wire.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Michael,
Thanks for sharing your feedback. We can see that your having a difficult experience with the wiring of the Thermostat. Nest thermostats are engineered to use very little power, less than 1 kWh/month. But in some situations you may need to connect a C wire to deliver enough consistent power to your thermostat. If you need more information about your thermostat and if your system is compatible or not, you can reach us through this link: https://support.google.com/googlenest/gethelp
Ecobee is for Me. This was a Waste
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thermostat worked from December until March when i had to call professional hvac people out & replace it with a ecobee. There was a recall on my model and Best Buy didnt inform me.
No, I would not recommend this to a friend