Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 10220181
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Had to return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My heat and air guy would not install My heat and air guy would not install so I returned the item......,
No, I would not recommend this to a friendCrap, returned it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.crap, returned it. Spend the money and get the newer model.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Allen, thanks for sharing your feedback. We’re sorry to hear that Nest Thermostat did not meet your expectations and that you had to return it. We value your feedback as we're always looking for ways to improve our products and services. If you decide to give Nest Thermostat another try in the future, you’re more than welcome to reach out to our support team for your support needs here: https://support.google.com/googlenest/gethelp
Awful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always disconnects from wifi and says no power. Works for parts of the day and then doesn't at all
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Matt,
Thanks so much for sharing your experience with us. We´re sorry to hear of the Wi-Fi disconnection and power issues you are experiencing with your Nest Thermostat.
Low battery and no power issues may occur when the heating and cooling wires for your system can't deliver enough power to keep the Nest Thermostat charged up. As a result it starts draining the batteries and disconnects from your Wi-Fi. And sometimes, the Wi-Fi connectivity can also cause the battery to drain as it can't charge up at the same time it consumes power. Installing a common (C) wire between your HVAC system and Nest Thermostat can help resolve the Wi-Fi disconnection and power problems. We recommend contacting a Nest pro technician to check if your HVAC system might already have a common wire installed, and install one if needed. For more information on the common wire, you can go visit this page: https://support.google.com/googlenest/answer/9251212
We're always here to assist you with any issue you may encounter with our products. If you'd like us to take a look at the issue and help resolve it, you can reach out to us at Google Nest support page here: https://support.google.com/googlenest/gethelp
HVAC2020
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nest is worst thermostat on the market. Ecobee is the best.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi HVAC2020, thanks for taking the time to share your feedback. We regret to hear that Nest Thermostat didn’t meet your expectations. We value your feedback, and your satisfaction is what drives us to keep working on improving our products and services. Our support team is always here to help if you need assistance. Feel free to contact us here: https://support.google.com/googlenest/gethelp
Killed the Furnace
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my parents and it shorted out their older furnace
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Adam, thanks for the feedback to let us know of your experience with using the Nest Thermostat. It’s unfortunate to learn you ran into this issue. While most 24 V HVAC systems are compatible with Nest thermostats, there are some systems that aren’t compatible. We suggest using our online compatibility checker to make sure that the Nest Thermostat works with your system: https://store.google.com/us/widget/compatibility/thermostat
If you’re willing to give this another go, we’d like to find out what went wrong and we suggest getting in touch with our specialists here: https://support.google.com/googlenest/gethelp
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with anything we tried. Even with a licensed electrician.
No, I would not recommend this to a friendno success with product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.would not hook up to system...had 2 heater contractors out
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Yikes! Sorry if your Nest Thermostat hasn’t been successfully installed yet even though you already had the help of your local contractors.
To ensure that your system works with the Nest Learning Thermostat, we suggest using our Compatibility Checker tool to verify: https://store.google.com/us/widget/compatibility/thermostat?hl=en-US&GoogleNest
Once you confirm that your system is compatible, you may contact our support team and we’d be happy to guide you through the installation. You can reach out to us by visiting https://support.google.com/googlenest/contactflow
get it if you want it to control your life
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst thermostat ever would turn ac off when it wanted too
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi antoine,
Thanks for sharing your experience with us. We understand how frustrating it can be when your thermostat doesn’t follow your desired preset, but we’re here to help.
We'd like to know more about what's happening, so that we can work to isolate the issue and help you in the best way possible. Please reach out to us when you visit the Google Nest Help page: https://support.google.com/googlenest/contactflow
Customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered two digital thermostats on 12/2222, but I only got one. It was terrible! I was really disappointed because I really needed to receive these items together and on time.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi GeoffreyK, thanks for choosing our Google Nest products. We're sorry to hear that you only received one package. We recommend reaching out to BestBuy for further assistance with your concern.
Geek club isn’t doing it’s job!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for the GEEK club and still can’t schedule an installation appointment. Twice I’ve been told soon. Major disappointment in service. Have no idea on product quality if I can’t get it installed and my rebate time frame is running out.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi RobertB, we appreciate you for sharing your feedback and we're sorry to learn that you're having some installation issues with your Nest Thermostat. We recommend that you reach out to BestBuy so they can address this concern for you. If you have any technical concerns or if you need further assistance in improving the performance of the device, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Figuring it Out, but Good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't involved in the install, so getting everything set up on my phone so I had access was a little frustrating, but I got it figured out. You definitely want to be there while it's getting installed and make sure you get access right away. One of the ones I got as low battery immediately upon installing it, which was also frustrating but a quick fix. The eco and sleep features on it are nice, but they seem to auto-heat to what I think is a pretty cold temperature, but we'll see how it goes after having them installed for a month or so. My hope is that we can lower our energy bill and still provide a good customer experience in our restaurant.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there! Thanks for sharing your experience with the Nest Thermostat. It's understandable that setting up the thermostat on your phone without being present during the install was a bit challenging. Ensuring immediate access during installation is indeed crucial, and it's great to hear that you were able to figure it out. appreciate your patience in resolving the low battery issue promptly. Technical hiccups can be frustrating, but it's great that you found a quick fix. We wanted to know more of your concern to provide the best solution possible. We recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
Nest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and is stunning against my wall. I love the color
I would recommend this to a friendGoogle thermostat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, can change temp from anywhere, in or out of the house. It's sleek and modern looking. We love it!
I would recommend this to a friendTake advantage of provider discounts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. It cost me less than $60 with Oncor discount code. I give it five stars overall because I saved money buying it and now I'll save money on energy consumption. It won't learn like the other one but it will have schedules that you customize to your preference.
I would recommend this to a friendGreat Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. Solid product and very easy to use.
I would recommend this to a friendA must have for any home
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have this and use it in conjunction with the more expensive "learning" thermostat. Why do I have two different ones? Because they were both the last one's on the shelf. My first time using this was in my last apartment. Due to it's "smart" capabilities, which help reduce energy usage from your heating and air system, it essentially pays for itself within the first month's usage. Now in my newly bought house, I had to change out from the old school thermostat back to this one. At first, I was gonna be cheap and just keep the old ones; however, I end up paying for it in the result of high electric bill. I quickly went to the store and got this one (along with the learning thermostat), and have noticed immediate results. I expect buying this will pay for itself within the next month or two.
I would recommend this to a friendWorks Great, but needed a C-Wire
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I wanted to upgrade my thermostat for remote control capabilities. While it said it doesn't require a C-wire, but in my case I still needed one and my older system didn't have it or a way to add one. For those with the same issue, I fixed mine with a C-wire transformer that only takes a few minutes to plug up with an outlet. So there is is a way to make it work. After that, it's running great and I am very happy with the upgrade. Before you make this purchase, you need to check with your existing system and understand what it will take to make it work with this Nest. Even though Google's compatibility check passed me, I still needed to add a C-wire to make it work properly. If all else ask your HVAC guy if you're able to use this.
I would recommend this to a friendNest Smart
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 3 of these Nest Thermostats and I love them. Some people may not like that the mirrored surface picks up fingerprints which looks bad/needs to be cleaned often. But I use my phone to control them and love being able to adjust/view temperatures and usage. My townhouse has 3 floors and the temps vary a lot by floor, so the data is helpful. I'm glad I did not get the "Learning Thermostat" version. This one is perfect
I would recommend this to a friendNest thermostat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to install and has a nice look to it. It doesn’t come with the back plate though
I would recommend this to a friendVery good product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far i’m loving this thermostat. Installation instructions was easy to understand which made the actual setup a breeze. had it up and running in no time. i’m enjoying not having to walk all the way on the other side of the house to adjust the temp. No issues with it so far.
I would recommend this to a friend