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Customer Ratings & Reviews

Your price for this item is $120.00
The comparable value price is $129.99

Customer reviews

Rating 4.4 out of 5 stars with 2251 reviews

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    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 2,251 reviews
  • Rated 4 out of 5 stars

    Check with your HVAC before purchasing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up having to return it as it was not compatible with my HVAC system even though Google told me it was based off my wiring. HVAC company came out after I tried to set it upyself and they confirmed with me that it is not compatible. Recommend asking a HVAC pro before purchasing it but this was a solid thermostat

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi AndrewSr, thanks for sending us your feedback about your experience with Nest Thermostat, and it’s unfortunate to learn that you came across a compatibility issue. We can see how frustrating it can be when you were told that it will work with your HVAC system but it didn’t. The online Compatibility Checker has full instructions to check if your heating and cooling systems are compatible with Nest thermostats. You can also quickly tell if you have one of these systems without having to use the Compatibility Checker or to look at your thermostat’s wiring here: https://support.google.com/googlenest/answer/9246656

      We’ll share your feedback with the appropriate team to work on improving the accuracy of our help sites, and to improve how we handle customer concerns with efficiency. For any questions or anything you’d like to share, you can always visit us through our support channels here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and set up. We like the geo-fencing system and overall ease of use. Just what we needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and easy to use. It works. I can set the temp from anywhere and have the house ready when I get home.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get it to connect to my phone for set up so had to return it.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, PokerGuy. We're sorry to see you ran into issues setting up the Nest Thermostat. Even though you've returned it, we'd like to see what may have happened. When you have a moment, talk to us here: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Really convenient thermostat

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thermostat. Program it from your phone. Set it to lower temp gradually to go easy on HVAC system. So nice - refreshes the house while I’m sleeping. I can check temp while I’m gone to make sure dog is ok inside house. Well worth the money. Looks attractive too. Got the base plate to cover up where old thermostat was so didn’t need to patch and paint. Looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love this

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this and easy to install. love operating from my phone

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Google Nest Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bit the bullet and got programmable thermostats. While they work pretty well, their performance is inconsistent when it comes to "pre-warming", in other words, raising the temperature in the main living area to a certain temp BY a certain time or starting to raise it to that temp AT a certain time. In other words, sometimes it will start pre-warming before our appointed 5:45 am time so that it is at the prescribed temp when 5:45 rolls around, and sometimes it starts the warmup AT 5:45, so that it is not up to temp til 6:00 or a bit later. Sort of annoying, and Google sent out replacements that did the same thing.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hey there, DavidL. We’re sorry to hear your experience with the Early-On feature on the Nest Thermostat hasn’t been the best. Here’s some things to try to get it working just right:

      1. Give it a few days to learn: Your thermostat takes a few days to learn how your home heats and cools. It won't preheat or pre-cool during this time to save energy.
      2. Disable learning: When you turn off Auto-Schedule, your existing schedule will remain but your thermostat will stop learning from your future adjustments.
      3. Restarting your thermostat: Restart your Nest Thermostat after disabling and then re-enabling the Early-On feature using either the thermostat or the app.

      If you need any more support, reach out to us here: https://support.google.com/googlenest/gethelp? Nest

  • Rated 2 out of 5 stars

    Thermometer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not give many options as to how often you can adjust temperature

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, RobertJ. To help clarify, you can create a custom schedule for temperatures — here’s how:

      1. Open the Google Home app.
      2. Select your thermostat.
      3. Tap Schedules.
      4. Choose the day of the week you want to add a new temperature to.
      5. Tap Add or Add event.
      6. Select the desired temperature preset.
      7. Select the time by dragging the numbers up and down.
      8. Optionally, select other days of the week for this temperature to apply.
      9. Choose the sensor(s) you want the thermostat to use.
      10. Tap Done or Save to save your changes.

      Here’s a link with more information: https://support.google.com/googlenest/answer/10185085

      We’re just a click away if you need us: https://support.google.com/googlenest/gethelp? madebygoogle

  • Rated 5 out of 5 stars

    Google Nest thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got it installed and I have enjoyed it very much. Had to wait for my son to come put it in for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic enough- don’t pay extra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the main things I was looking for in my thermostat. I can schedule it, control it from my phone, and is compatible with google home/mini. Bonus points for it looking awesome, having smooth controls and being very very user friendly. Side note: both my parents have the google learning thermostat. As far as I can tell, the actual learning is the only feature this device doesn’t have. I am glad I went with this model and saved the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a perfect unit for the basic functions of heating and cooling with a few other neat things like the ability to put itself into eco mode when no one is home which helps save some energy. Easy to use and easy to install, maybe took 20 minutes.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nest falls short on this version

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not focus on the cooling and heating functions as the latest version. While it is programmable, smart is not an option. It doesnt do well managing movement or sensors as the newest models.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First nest product I buy and I'm very satisfied with this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. It is easy to use and works well when you are away from home.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great Product

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    Best Buy Employee
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased it over a year ago. Super easy step by step guide helped me install it by myself and it connects seamlessly to all of my Google home products. I love I can have set temperatures for different times of the day, and it has definitely helped to save money on my electric bill.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modern and functional.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall easy to install and set up application. This is not a touchscreen, and it can be tricky to get the hang of navigating the seamless scroll bar on the side to toggle to different zones. Looks really nice in the room.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Jaxs11. We appreciate your feedback on the Nest Thermostat.

      We made a few focused tradeoffs to bring the same reliable features on the new Nest Thermostat to this more affordable price point. Other than the capacitive touch controls, you can also easily control and manage your Nest Thermostat using the Home app. You can learn more about it here: https://support.google.com/googlenest/answer/9249866

      For any other questions or concerns on the Nest Thermostat, our support team would be happy to help you with your support needs here:  https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This might be the best upgrade in my house so convenient it’s unbelievable

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    STAY AWAY! Not enough power for 2-wire connection

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these when they came out on Nov 1, 2020 to upgrade from old honeywell programmable sensors. I have two (2) 24V wire connections: 1 red and 1 white for running my oil furnace. When I first installed them, I didn't see a problem with them, but soon discovered that they were leeching the battery to run. Fortunately, I could still return them and get money back on my card due to the extra time on the holiday return window. However, it took over a month to see this problem and by that point you wouldn't be able to return them under the 15 day policy. I ended up splurging and getting the 3rd Generation Nest Learning Thermostat. It's only been running for a couple of days now, but I have them installed upstairs and downstairs and I'm not seeing any battery leech. If you have 3 wires, you'll probably be fine as you can use one as the C-wire to power your unit. But if you're like me with only 2 wires then my recommendation is to stay away from this model.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cant ask for more

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy Install and Setup! Took less than 30 minutes for a first timer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use and gets the job done!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly I ended up having to return it due to my house being so old and needed t be rewired. But I got one for my mom and she loves it. I love how it's so small and blends into the wall and looks like a cool space age piece. I love that now my mom is able to control the temperature of her house on her phone and I feel that Google Nest is so user friendly to set up and she's able to figure it out on her own.

    I would recommend this to a friend