Customer Ratings & Reviews

Hello there, Jayc. Thank you for sharing your review on the Nest Thermostat. We're sorry to hear that your experience was less than ideal with the device and that you had to return it. This is not the initial impression we want you to have with the device. We appreciate the feedback and have taken note of it. If you’re ever considering Google products in the future and have some inquiries, please don't hesitate to contact us on our Google Help page here:vhttps://support.google.com/googlepixelbuds/gethelp

Hi there, Roninva. Thanks for trying out the Nest Thermostat and for sharing your experience. We're sorry to hear that the touch bar feature fell short of meeting your expectations. We value your feedback and we'll certainly pass along this information to the right team. We're always making improvements to our products and your feedback helps us in the process. Meanwhile, you have the option to fully control the features of your Nest Thermostat using the Google Home app. If you have any further support needs with Nest Thermostat, our support team will gladly assist you via this link: https://support.google.com/googlenest/gethelp

Hello Klyn, thanks for sharing your post about Nest Thermostat and we're sorry to hear that your experience with the device was less than ideal. If you're willing to give it another go in the future, we recommend that you reach out to our support specialists so we can guide you with setting up the device and help troubleshoot any issues we encounter. You can contact us on our Google Help page for further assistance.

Hi Jane, thanks for sharing your experience. We’re sorry to hear that your Nest Thermostat has unexpected issues.

We suggest these simple checks that may help:
- Make sure that you have the latest version of the Home app.
- Restarting your thermostat will refresh your connection.
- Check for messages or codes (if there’s any).
- Unplug your Modem/Router for 30 seconds, then plug it back in.
- Checking for sources of Wi-Fi interference.

Here are some devices that might cause problems:
- Cordless phones
- Baby monitors
- Microwaves
- Bluetooth devices
- Wireless video equipment

We may need more details about the incorrect temperature so we can find a way to help you best. Please consider reaching out to our support team here: https://support.google.com/googlenest/gethelp

Hi MichaelD, thanks for letting us know that you've been having problems with your Nest Thermostat. For us to offer you the best help, we may need to learn more about the issue you are experiencing. Our support team is always ready to help you with your support needs here: https://support.google.com/googlenest/gethelp

Hello there. We appreciate your feedback on the Nest Thermostat, and we’re sorry to hear your experience didn’t meet your expectations.

The Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience. Using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices. A single place to set up, manage, automate, and control your home, including devices from other brands.

Here are some other benefits you can get by using the Google Home app with your Nest Thermostat:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- You can use voice commands on your speaker or display to override a lock temperature.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

Your feedback helps us better understand our customers preferences and needs. We’d be happy to share this with the right team for future improvements. If you find yourself wanting to try the Nest Thermostat again in the future and have some questions or concerns, let us know here and we’d be more than happy to help: https://support.google.com/googlenest/gethelp

Hello there, Mario. We're sorry to hear you're experiencing issues with your Nest Thermostat. It's unfortunate to know that it hasn't met your expectations. We wanted to know your concern to give you the best resolution. We recommend reaching out to our dedicated team of specialists on the Google Help page here: https://support.google.com/googlenest/gethelp

Hi vla8588, we appreciate your feedback. We're sorry to hear your Nest Thermostat stopped working after using it for only a couple of months.

Your Nest Thermostat gets power from the wires of your heating and cooling system. If your Nest Thermostat no longer turns on, and if you still have your old standard thermostat, we recommend uninstalling Nest Thermostat and try connecting your old thermostat to see if you will get any power from your system to activate your older thermostat. If your old thermostat doesn't turn on, we suggest contacting your preferred HVAC technician to check your system. However, if your old thermostat powers up, we recommend contacting our support team for help in checking your Nest Thermostat further. Please consider contacting us here: https://support.google.com/googlenest/gethelp

Hi ATraveler, we appreciate your feedback on Nest Thermostat. We're sorry to hear about your disappointment with the quality and user interface. Nest thermostats are designed to be more than just smart; they're also meant to be thoughtful and helpful parts of a home. And while every good quality product comes at a premium price, Google Nest worked on giving a beautiful, yet affordable, and easy-to-install thermostat. Hence, the launch of the newest Nest Thermostat. Although we had to cut some corners, Nest Thermostat provides comfort at home while still being energy-saving at a reasonable price point. It provides an efficient yet affordable choice to households that are interested in a smart thermostat without going over the budget. If you have any questions you would like us to answer, you're more than welcome to contact us here:  https://support.google.com/googlenest/gethelp

Hello there, Jeff. Thanks for the feedback, and we’re sorry to hear the Nest Learning Thermostat didn’t go well for you. We can imagine how hard you tried, and we understand that you had to use a different thermostat. But if you’re willing to give the Nest thermostat another try in the future, our dedicated team of support can guide you with checking compatibility, all the way through installation and setup. And you’ll find us always available here: https://support.google.com/googlenest/gethelp

Hi JaredH, we appreciate you sharing your feedback. We’re sorry to learn that Nest Thermostat isn’t compatible with your HVAC system. Your feedback is important to us, as it will greatly help us in improving our products and services. If you need assistance in the future, our support team is always here to help. You can contact us using this link: https://support.google.com/googlenest/gethelp

Hi JohnF, thanks for sharing your excitement with us. We're sorry to hear about your system's incompatibility with Nest Thermostat. To ensure whether your system is compatible or not with Nest Thermostat, we recommend trying out the Compatibility Checker tool on our support page: https://store.google.com/us/widget/compatibility/thermostat

Alternatively, you may also speak to our support team, and we'd be happy to entertain any questions or concerns you may be having about our Google Nest products here: https://support.google.com/googlenest/gethelp

Hi MZ21, thanks for sharing your feedback. We’re sorry to hear that Nest Thermostat didn’t meet your expectations. We value your feedback, as we are always working to improve our product and services. If you have any questions, feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hi WickedGood, thanks for sharing your feedback with us about the Nest Thermostat, and we’re sorry to hear of your difficult experience with using the touch bar on the side. We designed the thermostats with ease of setup and use, and this is clearly not the kind of user experience we intended to share with you.

Nest Thermostats don’t have a touch screen but a touch bar on the right side. Also, you can control and manage the thermostat settings using the app even when you’re not at home as long as your thermostat and Home app (phone or tablet) are both online.

Feedback like this helps us identify areas we can work on, and we’ll pass this along to the right team for future improvements. If you have other support concerns that need to be addressed, simply let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp

Hello there, MichaelsF. Thanks for sharing what you think of the Nest Thermostat. We’d like an opportunity to improve your impression with the device. You can contact our support team if you need help around the performance and features of the thermostat, here: https://support.google.com/googlenest/gethelp

Hello there, Romance38. Thanks for posting your review. We're sorry to hear that your Nest Thermostat stopped working. We'd like to know more details about the connectivity issues you're having so we can help isolate the cause and provide you with a better resolution and improve the performance of your Nest Thermostat. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hello there, Essn. Thanks for posting your feedback on the Nest Thermostat. We’re sorry to hear that your experience is less than ideal.

Since the Nest Thermostat doesn't have a touch screen, you can use the touch bar on the right side to control your thermostat. Swipe up to raise the temperature, swipe down to lower it, and tap to confirm. The display will show you how many minutes until your desired temperature is reached. Here’s how:
- Tap the touch bar to bring up the menu.
- Swipe up or down to select an option.
- Tap the touch bar again to confirm your selection.

Also, you can control and manage the thermostat settings using the app even when you’re not at home if your thermostat and Home app (phone or tablet) are both online. The thermostat will show offline in the app if it’s not connected to your Wi-Fi, and you won’t be able to manage the thermostat settings using your phone or app. However, you can change the behavior of your Google Nest thermostat in its settings using the thermostat display. You can do things like change the temperature schedule, switch between Fahrenheit and Celsius, view technical information, and more. Check this out for more info: https://support.google.com/googlenest/answer/9244728

If you need help with using the thermostat effectively, feel free to contact us here and we’d be happy to guide you: https://support.google.com/googlenest/gethelp

Hi there, 2DemandingKitties. Thank you for sharing your review on the Nest Thermostat. We appreciate your feedback and have taken note of it. If you need any help in the future, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp