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Customer reviews

Rating 4.4 out of 5 stars with 2266 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.3 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 2,266 reviews
  • Rated 2 out of 5 stars

    Customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered two digital thermostats on 12/2222, but I only got one. It was terrible! I was really disappointed because I really needed to receive these items together and on time.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi GeoffreyK, thanks for choosing our Google Nest products. We're sorry to hear that you only received one package. We recommend reaching out to BestBuy for further assistance with your concern. Nest

  • Rated 1 out of 5 stars

    Geek club isn’t doing it’s job!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid for the GEEK club and still can’t schedule an installation appointment. Twice I’ve been told soon. Major disappointment in service. Have no idea on product quality if I can’t get it installed and my rebate time frame is running out.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi RobertB, we appreciate you for sharing your feedback and we're sorry to learn that you're having some installation issues with your Nest Thermostat. We recommend that you reach out to BestBuy so they can address this concern for you. If you have any technical concerns or if you need further assistance in improving the performance of the device, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Figuring it Out, but Good!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't involved in the install, so getting everything set up on my phone so I had access was a little frustrating, but I got it figured out. You definitely want to be there while it's getting installed and make sure you get access right away. One of the ones I got as low battery immediately upon installing it, which was also frustrating but a quick fix. The eco and sleep features on it are nice, but they seem to auto-heat to what I think is a pretty cold temperature, but we'll see how it goes after having them installed for a month or so. My hope is that we can lower our energy bill and still provide a good customer experience in our restaurant.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there! Thanks for sharing your experience with the Nest Thermostat. It's understandable that setting up the thermostat on your phone without being present during the install was a bit challenging. Ensuring immediate access during installation is indeed crucial, and it's great to hear that you were able to figure it out. appreciate your patience in resolving the low battery issue promptly. Technical hiccups can be frustrating, but it's great that you found a quick fix. We wanted to know more of your concern to provide the best solution possible. We recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Nest

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and is stunning against my wall. I love the color

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google thermostat

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, can change temp from anywhere, in or out of the house. It's sleek and modern looking. We love it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    having issue with this product. always msg is coming Replace the battery before your thermostat goes off. i change so many time, in fact every single day this issue after the change the batter also.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, Khajaikramuddin. Sorry to see you're having trouble with battery life on the Nest Thermostat. Sometimes you may need a C wire or a Nest Power Connector to keep your thermostat powered or charged. The need for one one may depend on your system — here’s a link to our compatibility checker to see if one is needed: https://store.google.com/intl/en/widget/compatibility/thermostat/ madebygoogle

  • Rated 4 out of 5 stars

    Take advantage of provider discounts

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. It cost me less than $60 with Oncor discount code. I give it five stars overall because I saved money buying it and now I'll save money on energy consumption. It won't learn like the other one but it will have schedules that you customize to your preference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Solid product and very easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have for any home

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this and use it in conjunction with the more expensive "learning" thermostat. Why do I have two different ones? Because they were both the last one's on the shelf. My first time using this was in my last apartment. Due to it's "smart" capabilities, which help reduce energy usage from your heating and air system, it essentially pays for itself within the first month's usage. Now in my newly bought house, I had to change out from the old school thermostat back to this one. At first, I was gonna be cheap and just keep the old ones; however, I end up paying for it in the result of high electric bill. I quickly went to the store and got this one (along with the learning thermostat), and have noticed immediate results. I expect buying this will pay for itself within the next month or two.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Great, but needed a C-Wire

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, I wanted to upgrade my thermostat for remote control capabilities. While it said it doesn't require a C-wire, but in my case I still needed one and my older system didn't have it or a way to add one. For those with the same issue, I fixed mine with a C-wire transformer that only takes a few minutes to plug up with an outlet. So there is is a way to make it work. After that, it's running great and I am very happy with the upgrade. Before you make this purchase, you need to check with your existing system and understand what it will take to make it work with this Nest. Even though Google's compatibility check passed me, I still needed to add a C-wire to make it work properly. If all else ask your HVAC guy if you're able to use this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Smart

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 3 of these Nest Thermostats and I love them. Some people may not like that the mirrored surface picks up fingerprints which looks bad/needs to be cleaned often. But I use my phone to control them and love being able to adjust/view temperatures and usage. My townhouse has 3 floors and the temps vary a lot by floor, so the data is helpful. I'm glad I did not get the "Learning Thermostat" version. This one is perfect

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nest thermostat

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install and has a nice look to it. It doesn’t come with the back plate though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good product!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far i’m loving this thermostat. Installation instructions was easy to understand which made the actual setup a breeze. had it up and running in no time. i’m enjoying not having to walk all the way on the other side of the house to adjust the temp. No issues with it so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stupid

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    im Laughing hard at all the pictures provided of peoples walls and the rigging done in some, some crooked AF etc. plus the fact that it works no different than a standard thermostat, i dont need to control it from away, a good programmable thermostat will do that on it's own, what a waste, all the sheep jumping on the bandwagon

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, we appreciate you for sharing your feedback on the Nest Thermostat and we're sorry to hear that it was less than ideal for you. If you decide to give the device a try in the future, we recommend that you reach out to our support specialists so we can assist you in having a better experience with the Nest Thermostat. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device, highly recommended, it worked perfectly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    craizy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Goog product, I liked of calidad snd resistenc it has

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does what it's supposed to do

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this works well.. a good upgrade, easy to use would recommend to anyone upgrading their thermo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Bought it because our last one got rid of the phone service control. And this item helped us out being away from home again. And The Geek Squad will help install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works with systems without c wite

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As long as your ac/heating system isnt old, this unit will work in systems that do not have a c wire. You MUST have y, w, g, and red. The AAA batteries powers the thermostat! I hope that helps! Oh - use the trim kit for large holes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two thumbs up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly user interface. I much prefer Nest thermostat E to Nest thermostat. The E is lockable which is handy in rental properties. Be aware of difference between thermostat and thermostat E. It’s a shame the E is going out of production.

    I would recommend this to a friend