Customer Ratings & Reviews

Great product, easy to use, , never had any issues

I thought no touchscreen would be annoying to use but this thermostat is designed perfectly. It can be controlled from outside of the house too.

This my first Nest. I love it it works perfect and best part is the ability to connect via internet from anywhere to ensure that you are able to set the AC when away. I love the preset and temperature options that can be setup for different time. Simple and easy to use.

Excellent product with great features and functionalities.

Easy to install and works perfectly well with google gome

This is the second Nest thermostat that I have owned. I sold my house and left the thermostat for the new owner to enjoy. This thermostat is very easy to setup. The functions are great. You can control the thermostat through your Google Home app. The look of the thermostat goes great with our decor. And last, the price is excellent!

Overall very pleased with this thermostat. Initially was installed incorrectly so I couldn't get the heat to work. Was installed for a gas versus electric heating system. Now everything works fine. Very easy to use. Also excellent price.

I replaced an old thermostat, it was easy to install, including adding the adapter. Google home makes it easy to adjust temperature from anywhere along with history of usage.

This thermostat was easy to set up and now it works with my Google app so I can control everything there. Having the ability to control your house temp wherever you go is a huge plus!

Great product. Thermostat is easy to install and use.

This is a cute smart thermostat. The set up is pretty easy using the app. You do need to make sure that your old thermostat is not hard wired to electricity. If it is, you can not use this.

Clean and easy Needed to add a c wire took a little bit but not to bad

Could not get it to connect to my phone for set up so had to return it.

Easy to use and setup. Great value in terms of scheduling and having complete control of your thermostat where ever you are, whether on the couch in another room or half way across the world. I wish it came with a circular face plate but I ended up making one myself.

Looks nice, works well. Sometimes it can be picky on if it picks up on sensing your finger and I haven’t totally figured out the setting yet because it keep defaulting to a temperature range I don’t want. But those are all minor things. I would recommend this product.

Its works very well. I gave it 4 stars because one time it malfunctioned and ran the A/C all night but it has been perfect other than that.

Very good but a little unresponsive sometimes. It loses connection often and it’s a hassle to make it work again. Installation is easy though.

The Service at the Lancaster store is terrible. This product is probably fine it just does not work with my model of furnace. When I went to return it I was first told I could not return it because I only have 3 days to return. Then I was told 2 weeks and then I was told I could not return it because it was opened (how else was I to know it would not work). I have installed 3 nests at other homes. In this case, I called customer support and they said I needed some extra wiring. That took more than a week to get and I was out of town for 2 weeks when it came. Anyway, the manager refused to credit my account and take the return. He and his manager were cranky and not even listening. The irony is, while we waiting to addressed I was telling my mom why I always chose Best Buy -- because their customer service is so good. But no more. Not sure if it is just this store or the whole company is changing but I will just order on line as that is easier for me anyway since I travel for work. I try to shop local to help out but not if they are mean.

Big improvement from my last unit. Easy to use and set up.

I love it made my day easy to install work great with iphone