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Customer reviews

Rating 4.4 out of 5 stars with 2276 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 2,276 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Roadtrip relief.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Especially like being able to use the app to cool the house before i get home from my road trips.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple to setup, google support was helpful, but the app is clunky and a bit confusing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth the upgrade

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this one to replace an older Honeywell. Definitely this thermostat is a good option. No issues after using it for about 3 months. If 200$ is. It an issue for it this one is worth the $. I hope this review helped you. Definitely this is top of the line

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google Nest Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly easy to install and set up! We are very happy with our purchase. I can control these through my google home app and it’s been a breeze! Opted to not get the learning model as we are a work from home family and this one is so easy to program.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great energy saver!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced our old Thermostat for the Nest. It works great and its the first Smart decice for our house. Love how it can be controlled from my phone. It also helps save energy with the app. I will say dont use the Geek Squad as they did not do a good job installing. They blew a fuse in the furnace and said to call a pro as the nest didnt work. I They touched a wire together. The electrician told me they should have not only turned off the ac on the panel but also unplug the furnace when installing. I need to paint the wall where the old one was as it was bigger.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Smart Thermostat

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, easy to install and set up if its compatible, i love we can change the temperature with our phones and Alexa as well

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 4 out of 5 stars

    Google Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Thermostat. Love that I can control it from my phone. Just takes a bit if you aren’t tech savvy to figure out how to keep it off of comfort zone if you are home and not walking by the thermostat often.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Tasha, thanks for the feedback and we’re glad you find the Nest Thermostat great, and that you love you can control it remotely from your phone. We’re sorry to learn of your difficulty on how to keep it off of comfort zone if you are home and not walking by the thermostat often. When you manually adjust the temperature, the temperature will stick until the next scheduled temperature change. With a temperature preset, you can easily set a specific temperature that you repeatedly use a bit faster than manually adjusting the temperature dial. Besides using ready-made presets like Comfort, Eco, and Sleep, you can create custom presets. This is helpful for other times you might like a specific temperature that’s not included in your thermostat’s existing presets. Check this link to learn more: https://support.google.com/googlenest/answer/10178773

      You may also get in touch with us anytime so we can provide you with real time services and guidance, here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    SUPER BEAUTIFUL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT PRODUCT, SUPER BEAUTIFUL, 100% RECOMMENDED

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Easy, modern and fast install

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and worked with the ac unit. Also easy to connect to wifi device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Can't go wrong

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best cheap smart thermostat, installed on a old system works great. Make sure u know what wires to go where. Installed with a common wire as it needs constant power but my old system doesn't have a common wire

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that i can turn my furnace on/off, heat/ac up or down a degree from my phone. Even if i am out of the state. Plus it will loght up when i walk by so i can see what it is set too.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Google nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google nest is the best thermostat i have had yet! Installation was east and set up was easy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice lite version of nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simpler version of the much more expensive version but still does everything i need for a smart thermostat via the Google Home app

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart Thermostat

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this. So easy to install. Just make sure you watch the video for this exact model. I accidentally watched one for a different version and got scared thinking it wasn’t going to be compatible. Anyway, I love how I can control it through my phone.

    I would recommend this to a friend
  • Cons mentioned:
    User interface

    Rated 2 out of 5 stars

    Disappointed. Not like our previous Nests.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our third Nest thermostat, and quite frankly by mistake we ordered their lower-end product. This one reeks of BOM cost reduction. No moving parts, and a much clunkier UI. Worse, the BestBuy website does not specify that two products are needed. The ludicrous (see photo) backplate must be ordered and shipped separately . We also purchased installation when we bought the unit. Best Buy’s tech claimed that there weren’t enough wires to support the Nest and bailed. We didn’t get charged for installation, but we did need to pay a local HVAC tech $250 to install it (no additional wiring required, as it happened). Recommendation: search for and purchase Google’s top-line/upgraded Nest (if they are still available). And while Best Buy tech was friendly and on-time, set your expectations on the low side.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there! Thanks for taking the time to share your feedback about your recent Nest Thermostat experience. We understand your frustration, and we sincerely apologize for the inconvenience and disappointment you've encountered.

      We appreciate you raising the lack of clarity on the Best Buy website regarding the backplate being a separate purchase. We're working with our partners to ensure accurate product information to improve support for Nest products.

      Also, we strive to offer a range of products at different price points. While this model may have fewer features, it is designed to deliver smart home compatibility. It relies on a touch interface, which some users prefer for its sleek design and ease of use. Thankfully, you can control and manage the thermostat settings using the app even when you’re not at home if your thermostat and Home app (phone or tablet) are both online.

      We appreciate your recommendation to choose the top-of-the-line Nest Thermostat for more features and potential compatibility. For installation guides and troubleshooting tips, you can visit the Google Nest Help Center page or contact us directly using this link: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Highly recommend!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this full kit and for both downstairs and upstairs. Easy to control from home and set schedules. I absolutely love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, so far easy to control especially thru the app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest thermostat.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a little bit of research me and my wife got it done with not much technology know how

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Looks sleek works well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty good. A little complicated to get hooked up. Looks amazing. App works pretty well. Will depend a lot on your current system.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great smart thermostat

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and helps you optimize your heating cooling along with your electricity bill.

    I would recommend this to a friend